Reviewer Photos & Videos
Positive experiences with PIA
We have been with PIA for 6 years and made several claims for things we never would have imagined happening. PIA has responded quickly and made the process easy. Thankyou
This is perfect! The peace of mind is worth far more then the monthly fee
Thanks PIA!!! I want to thank you for your service. I unfortunately last year I lost my beautiful 10 year old cat to a sudden illness. My vet couldn’t guarantee, success of surgery, and the procedure could cost thousands. To say it broke my heart was an understatement. It’s been 5 months since my best friend/child left this world and it’s still painful. I have just purchased a policy with these guys, and just knowing I’m covered for any nasty surprises, that come my way, just having the financial stress lifted is a breeze. Knowing I will never ...have to say goodbye because money won’t be apart of the stress. And the fact PIA is a family based company, just shows that they care about our pets. I hope I don’t have to deal with you for a few more years yet.
Super Happy... this is an excellent service such a life saver to have this insurance
This policy is good value and very easy to set up
I have lodged many claims and very prompt to resolve them as our Freddie has many allergies which is on going
I’ve been with pet insurance for 2 1/2 years now and very are happy ... thanks PIA
Really easy to claim and very fast after our dog ingest too much grass and needed to have emergency surgery on a Saturday night, thank you PIA you were very helpful!
We could provide the care our girl needed to stay alive
PIA was amazing when it came to claiming our girls vet stay. Our claim was almost $20k due to her getting Tetanus which required her to stay in ICU for over 2 weeks. PIA allowed us to give our girl the support she needed to stay alive and the claim process was seamless. Thank you PIA, Koda thanks you as well.
Very happy with the service pet insurance Australia provides. Claim process is super quick and easy! Annual premium is competitively priced. Read the PDS and understand exactly what you are and are not covered for before choosing any insurance product that way you will not be disappointed.
PIA is fantastic and easy to deal with. After our pointer had surgery on a hind leg all we had to do was inform the Vet of his Policy number and PIA processed the claim promptly allowing us to care for him and get him back up and running again.
Well and truly worth it.
Thank God for their resolution team
Called to check up on my policy,
Apparently I cant change my excess level because I have made one $30 claim. And the consultant also said that every time I renew my pet insurance every year there is a 30 day waiting period again?
However Liana called me back and helped me understand everything.
I’ll be staying with this company due to her and the level of care I have received
- Major Medical Cover
- Verified customer
Gives peace of mind
I have been with Pet Insurance for many years, and they settle claims as soon as they can. Just recently my little dog had to have an operation, and his claim was settled quickly and smoothly.
Excellent service, relatively painless and fast claim process
We recently joined PIA having just bought our healthy and beautiful 10 month old dog. Approximately one month into the policy our dog unexpectedly needed to go the vet about five times for a range of unforeseeable reasons, and I was pleasantly surprised at how easy and quick the claim process was. Quite painless, very impressed. Thank you PIA.
Allows you to do the best for a beloved pet
I have had the major medical cover for my Bernese Mountain Dog since she was a puppy. She was recently very unwell and needed a major operation. PIA were thoroughly supportive and their ‘gap ‘ payments organised through my veterinary practice took the financial worry away so that I could concentrate on her recovery. She is now much better.
Who would have thought there would be an insurance company that genuinely cares about you and your pets!
After years of saying to myself pet insurance isn’t worth it, I decided to get it, as I have three sporting dogs, so at least I could rest easy if they were to get injuries or something from being so active. Never did I imagine I would be making a claim in the first two months for one of my little dogs who was diagnosed with Inflammatory Encephalitis!
PIA have been fantastic to deal with through the whole process, and fastest claims ever!! So thankful PIA also offer GapOnly, it’s truly a life saver as there is no way I could have come up with ...
Best value for money & easy to work with, with lovely staff.
1st & 2nd dog policies were very easy to set up, 10 minute phone calls & all sorted.
They've proven to be very easy to work with, as my vet lodges claims & receipts directly with my Policy number and I can view claims & benefits online.
Thank god for pet insurance!
In March earlier this year my gorgeous little pug dog Dolly had a terrible accident. I was inside the lift, Dolly was outside still on her lead and the lift doors closed unexpectedly. I put my hand in the lift door to open it but it closed on my hand. So I went up and as the lead was still attached it dragged Dolly up to the height of the lift door - 2 metres (thank-god she was in a harness). The lead snapped and dropped her to the ground. She ended up dislocating her hip & had a stress fracture in the ball of her femur. They removed the ...ball of her femur.....and she is back to her playful, cheeky self. I have been with PIA since 2018. Even though Dolly's accident was at the start of COVID there was only a 3 week wait on my claim (prior to COVID I found that claims were actioned within 2-3 days of the claim). Can highly recommend PIA.
Love Pet Australia Insurance, highly recommended on quick and efficient services
Lodged a claim during these challenging 2020 COVID times and was processed in a fortnight. Love Pet Australia Insurance. Pet Portal was so easy to use and load documents. Thank you!
Thanks again. Easy Pet Portal interface to lodge the claim, efficient service and quick and correct settlement within 1 week
We've been very pleased with PIA service from the outset. We've been with PIA about 5 years.
Great - pet insurance has been a godsend. We would have still paid for surgery but this certainly softened the blow!
The PIA policy is good value for money; the online claims process is fast and user friendly; staff are always helpful and courteous; and they always follow up after treatment to see how our best mate is going!
Quick - Easy and Helpful
Pet Insurance Australia have been great in what has been a very difficult time for us and our puppy! They have been quick and super easy to deal with thus far!
PIA was very supportive
The PIA policy was quick in responding to our submission for a surgery our pet had to go through after they found a Sarcoma lump, from three fatty lumps he had in his body. They covered a good amount of the cost, as the premium of our coverage stated. We were very happy with the result and again were reminded of how helpful it is to have health insurance for one's pet.
This has saved us thousands of out of pocket $!
Pet Insurance Australia is by far the best pet insurer out there. We used them for all our routine visits and vaccinations up until 2020. In 2020 we found out our dog had cancer. He needed major surgery to have it removed and follow up visits. We have had major cover all along at were extremely delighted to find out we were able to apply for gap only through our specialist hospital! The claim process has always gone smoothly, I always get reply emails to any query in a very timely matter and the team at PIA have always been very clear and under...standing. The claim process through the portal is very easy to use, the only tricky part of claiming online is providing vet consultation notes ( most vets will not happily give these to you) So we decided to take a photo of a note stating' vet will email through consultation notes to PIA directly'. The vet emailed notes directly along with our insurance number. Claims have always gone through! Have recommended PIA to friends and family and would not hesitate to recommend to anyone looking for pet insurance.
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.