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Pet Insurance Australia Major Medical Cover
KarinSouthern and Hills, SA
Happy
I do feel the policy is good value and was easy to set up.
Lodging a claim is easy but !! if anything is missing they send you out a letter in the mail and I never receive their mail. I did for the first 2 claims, but have never received anything since. So you need to be on the ball otherwise you may miss out on being paid. I have had insurance for 15mths
4 comments
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NATASHAGreater Melbourne (Outer), VIC
Easy process to set up but claims process a bit disappointing
My greyhound required two surgeries in January 2020, on 2 toes on different feet. Both claims were rejected stating pre-existing condition (broken nail) from his vet report before I adopted him. It was a very impersonal letter with the condition and date inserted. With the adoption paperwork (including vet report) I received, I did not foresee that he had any pre-existing condition. Be sure to check what is included as a pre-existing condition. Both were injuries caused by accidents (that could happen to any dog), and were not caused by any med...Read more
ical condition. I had taken major medical cover to ensure that he would be covered, but I ended up in a very stressful situation. After the claims being rejected several times, I was eventually reimbursed for one of the surgeries (I got back a quarter of the overall cost).1 comment
PIA Management P.Pet Insurance Australia
Hi Natasha, I'm sorry to hear of your disappointment with our claims process and I'd love to put you in contact with a supervisor who can help. Can I please have your policy number and I'll have someone reach out asap. Thanks, have a nice weekend.
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Sorry, there are no questions about Pet Insurance Australia Major Medical Cover but you can read 96 questions about Pet Insurance Australia.
Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Hollard |
| Annual Benefit Limit | $15,145 |
| Amount of Vet Bill Covered | Up to 80% |
| Minimum Pet Age | 8 weeks |
| Accidental Injury Cover | Included |
| Illness Cover | Included |
| Routine Care Cover | Included |
| Tick Paralysis | $1,200 |
| Emergency Boarding Fees | $1,200 |
| Lifetime Cover | Included |
| Cooling Off Period | 21 Days |
| Consultation Fees | $300 |
| Cruciate Ligament Conditions | $2,600 |
| Waiting Period for Illness | 30 Days |
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PIA Management P.Pet Insurance Australia
Thanks, Karin for your feedback. I'd like to take a look into your account to ensure we have your email address set in for correspondence. Can I please have your policy number? Thanks, have a great day.