I do feel the policy is good value and was easy to set up.
Lodging a claim is easy but !! if anything is missing they send you out a letter in the mail and I never receive their mail. I did for the first 2 claims, but have never received anything since. So you need to be on the ball otherwise you may miss out on being paid. I have had insurance for 15mths
Easy process to set up but claims process a bit disappointing
My greyhound required two surgeries in January 2020, on 2 toes on different feet. Both claims were rejected stating pre-existing condition (broken nail) from his vet report before I adopted him. It was a very impersonal letter with the condition and date inserted. With the adoption paperwork (including vet report) I received, I did not foresee that he had any pre-existing condition. Be sure to check what is included as a pre-existing condition. Both were injuries caused by accidents (that could happen to any dog), and were not caused by any med...ical condition. I had taken major medical cover to ensure that he would be covered, but I ended up in a very stressful situation. After the claims being rejected several times, I was eventually reimbursed for one of the surgeries (I got back a quarter of the overall cost).
|Annual Benefit Limit||$15,145|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Included|
|Emergency Boarding Fees||$1,200|
|Cooling Off Period||21 Days|
|Cruciate Ligament Conditions||$2,600|
|Waiting Period for Illness||30 Days|
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