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Reviews

4.1

1,305 reviews
5
(845)
4
(184)
3
(38)
2
(45)
1
(193)
  • Value for Money
    4.0 (290)
  • Transparency
    4.2 (239)
  • Customer Service
    4.2 (294)
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Di N.

Di N.Western Australia

  • 2 reviews

Brilliant Service / Quick Process

published

Each & every time PIA has processed our claim very quickly, within days and refunds in our bank account in under a week. Cannot ask for better service or insurance cover.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Di N for taking the time to post your PIA experience. Have a great day.

Sharon

SharonSydney, NSW

  • 4 reviews
  • 3 likes

Great service

published

I've been with PIA for 4 years and they are always great to deal with. They always paid on time and never caused me any issues. I highly recommend them.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Sharon for your high recommendation and review. Have a wonderful week.

LHJ83

LHJ83Perth, WA

Quick and painless

published

The claims process is pretty straightforward, it’s all online, as long as you have all the information to attach then the process is quick, you will need the vet history included not just the receipts, but once I had submitted the claim, it was reviewed and paid within 4 working days.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks LHJ83 for your feedback and review. I hope your pet is doing well? Have a lovely day.

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Mr Mrs M

Mr Mrs MMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

Easy and quick to submit and get payback.

published

We have had pet insurance for our fur babies from day one. So glad we did, otherwise we would of been looking at a vets bill in the $$$$! The claim was handled with ease and in a timely manner. Thank you PIA.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Mr & Mrs M for sharing your feedback on PIA. Have a wonderful day.

Ying L.

Ying L.South East Queensland, QLD

Worst Pet insurance company! DO NOT GO WITH THEM

published
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Ying, I'm sorry to hear of your disappointment with your policy. I'd love to help and put you in contact with a supervisor. Can I please grab your policy number? Thanks, have a great day.

Liz B

Liz BGreater Melbourne (Inner), VIC

  • 3 reviews

Very happy with the value

published
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Liz for sharing your comments on PIA. I hope your puppy is doing well? Sending your lovely Lab a big PIA cuddle from the team. Have a great day.

Dann

DannSouth East Queensland, QLD

  • 13 reviews
  • 6 likes

PIA came through when we needed it!

published

We have had PIA Comprehensive pet insurance for a couple years. Our four year old Bulldog had to have surgery for an adenocarcinoma in her upper chest, which added up to ~$1500.
We placed a claim with PIA, which was a relatively painless online process (only made complicated due to COVID-19 situation making them unreachable by phone, but that's no fault of theirs really), they engaged the treating vet and took care of the rest. A week later, we got just over $1000 back (80% back minus excess/deductable) deposited into our nominated bank account.
Very happy with PIA's customer service and would recommend to anyone.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Dann for taking the time to post your review. I hope your precious girl has made a full recovery and is doing well? Have a lovely day.

Mariana

MarianaHunter Region, NSW

  • 2 reviews

Exceptional Pet Insurance

published

Exceptional service. They actually care about your pet. Fast payment claims. Long term customer 3 years.. Attention to detail is thorough and caring.
Dont bother looking for other pet insurers.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Mariana for your lovely words. You've certainly brightened my morning, I'll be sure to share this with my pet-loving team. Have a wonderful day. I hope your pet is doing well?

Very impressed!

published

After finding out our puppy needed operations on both of her elbows we were very stressed about how much it was all going to cost. Luckily we were with PIA and they covered 80% of the costs. Thank you PIA!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Reet for taking the time to review PIA. I hope your precious pup made a full recovery from her operations. Have a great weekend.

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Trevor

TrevorSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Really Impressed - Not only once - But twice!

published

We have had two pets covered under Pet Insurance Australia, and both times my claims experience (which is actually what's important!) was brilliant. We claimed for a major operation for our dog, and also for the emergency treatment for our puppy who ate a bone.
Id unreservedly recommend these guys as incredible - the claims process takes 2-4 weeks for resolution, but easily able to say i have been unexpectedly pleasantly surprised. also - being able to buy online and claim online etc is a plus.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Trevor for your feedback and review. I hope your dogs are doing well and both recovered? Sending a big PIA cuddle to them both. Have a great weekend.

Remus

RemusWheatbelt, WA

No fuss

published

What an easy claiming procedure. Just follow the laid down steps and if you satisfy your coverage requirements then the claiming procedure is a quick with no fuss. Extremely happy.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Remus for your review on PIA. I'll be sure to pass this over to my claims team. Have a great weekend.

Best pet insurance!!

published

PIA have been great when we made our first claim! They were helpful and quick to respond with our claim processed within days. Highly recommended for pet insurance!! Don't waste your time with other companies.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Martin for your lovely words and review. I hope your precious pet is doing well? Have a great day.

TRACY

TRACYGreater Melbourne (Outer), VIC

Would highly recommend

published

I had my dog diagnosed with Lymphoma late Nov 19 - I was beside myself with worry. The PIA process has been very easy and the staff compassionate and understanding. I would highly recommend not only their product but commend their staff on their professionalism, expertise and just being so wonderful during this very difficult time. Thank You from Tracy & Myllo

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Tracy (and Myllo) for sharing your thoughts on PIA. Sending a big PIA cuddle to Myllo from the team. Have a great day.

Michelle

MichelleSouth East Queensland, QLD

Fantastic Would be lost without it

published

I have made numerous claims, and all have been approved easily with no fuss
Have used the GAP process for lots of the claims and would be lost without it.
No more outlaying large amounts of dollars

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Michelle. that's so wonderful to hear that the GapOnly service is working so well for our customers. Have a wonderful day.

Howard

HowardWestern Australia

Pet Insurance Claim

published

The Vet actually lodged this claim for us. The process was quick and easy and there were no issues. Great value and good service. Having canvassed many options I would recommend to anyone.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Howard for your review and high recommendation. Have a great day.

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Tanya W.

Tanya W.Western District, VIC

Very reliable, I would highly recommend.

published

PIA have been amazing. I would highly recommend this company.
We had our fair share of health issues with our pup and they came through every time, except for pre-exisiting, so I would suggest when you buy a pup, you buy pet insurance from the beginning.
The claim process can be done online and also lodged through your vet.
It generally takes a couple of weeks to receive payment. You can choose how much cover you want and adjust the premium accordingly.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Tanya for taking the time to review PIA. I hope your pup is doing well? Have a wonderful day.

caliahmiie

caliahmiieSydney, NSW

Good insurance for your little pawchild

published

Been very happy with their customer service and claims process is so easy and simple. I dont have to do anything! My poor girl has had a couple operations and PIA has been there to help with anything needed.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Caliahmiie for your review on PIA. I hope your wee girl is doing well? Sending her a big PIA cuddle from the team. Have a lovely day.

Brett

BrettGreater Melbourne (Inner), VIC

Bit of a drama to claim and insurance premium skyrocketed right after claim.

published

Claim process was messy. It was back and forth between insurance company who not only messed us about at a very stressful time, but also messed the emergency hospital about on the phone (after insurers asked the emergency department to call them to supply information).

Once it was all approved, our premium was increased by 43%.

4 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia
Brett
Brett

Policy number is included in my review

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Brett, I'm really sorry but I can't see any policy number in the above review? If you can provide this number I'll be able to get someone to help asap. Thanks, have a lovely day.

Phil

PhilPerth, WA

The most reliable and effective insurance policy I've ever held.

published

I can't speak highly enough of PIA. They are quick to pay on claims, have a great policy that covers so much, online portal is simple and effective, customer service is great. I'm typically skeptical of insurance, but PIA is 100% reliable.

They also provided some flexibility and waived some policy fees for me as a loyal customer with 2 x policies during the COVID-19 outbreak, major credit for that and a great way to build loyalty.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Phil for sharing your PIA experience with Product Review. I'll be sure to pass this over to the pet-loving customer service team to brighten their day. Have a wonderful week.

Incredible value

published

My dog Pepita was injured in a car accident and as well as nearly dying she almost lost her hind leg. Thanks to teh cover with PIA we were able to not only save her life but manage to salvage the use of her leg. If we didn't have the cover we would have not been able to give her teh second chance she has!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Andy for sharing your PIA experience. It's so nice to hear how much of a difference our insurance made during a very scary and uncertain time. I hope Pepita is doing well. Sending her a big PIA cuddle from the team. Have a great weekend.

Page 5 of 66
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Questions & Answers

Dev

Devasked

Pet Insurance Australia

How does the claim process work with Pet Insurance Australia?

1 answer
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Dev, sorry for the delay this message has only just shown up. You can choose a few ways to claim. If you choose a GapOnly vet you only need to pay the gap and the vet will do the rest (for a list of vets close to you take a look at www.gaponly.com.au). However, you can choose any registered vet in Australia, and then claim for the reimbursement via the pet portal on our website. For more information take a look at our website here - www.petinsuranceaustralia.com.au I hope this has been of some help. Have a wonderful day.

Felicity A.

Felicity A.asked

Pet Insurance Australia

Hi there, do your policy cover hip dysplasia, elbow dylplasia and patella luxation?

2 answers
lynda
lynda

Yes, as far as I know, as long as it wasn't a pre -existing condition.

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Felicity, we certainly do cover for these conditions in the illness section of your policy, as long as there are no prior symptoms to taking out the policy. The cover for these conditions will be subjected to caps and limits.

All of our claims are looked at on an individual basis, however, if a condition has shown signs or symptoms prior to coverage, than it may be excluded as a pre-existing condition. A pre-existing condition may be reviewed 18 months after the policy has been kept and may possibly covered, provided it has shown no signs or symptoms within this time.

After this timeframe if you wish to have the condition reviewed we do have a Pre-existing Condition review form further information can be found in our Product Disclosure Statement on page 25 under “Pre-Existing condition review”. I hope this has answered your questions. Would you like me to have a PIA Policy Expert reach out? Thanks, have a great day.

Aya T.

Aya T.asked

Pet Insurance Australia

Hi there,

Is there any waiting period for routine care cover? I have 3months old pup and thinking to get De-sexing when he is about 6 months old. If I apply now, can it be covered? (Also final pup vaccination is scheduled in 2 weeks time)

Aya

1 answer
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Aya, I'm sorry I haven't replied sooner I've only just been altered to this question.

No there is no waiting period on Routine Care Cover. Thanks, have a great day.

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