Petal & Pup Questions & Answers

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx

Hey Lily! Thanks so much for your question. If you are shopping in the U.S please feel free to go to our U.S website, and you will only see American sizing. You can do this by scrolling down the bottom of the website and click on "Visit US site" Seeing as we are an Australian company we have the size conversion charts for international shoppers outside of the U.S. You are correct if you are a size: 6 in U.S sizing, then you are most certainly a size: 10 in Australian sizing. If you have any further questions, please don't hesitate to email us at: contactus@petalandpup.com.au

Hey Sophie, some of the features of this dress is: A satin sheen finish, maxi length, longer at the back shorter at the front. The gathering on the waist makes for a flattering line. It is unlined and I have heard that there isn't much stretch in that fabric, so it's a really good idea to get a tape measure out and check your own dimensions to compare to the flat lay measurements to make sure you are getting the right size!

Hi Toni,
Thank you for your message! One of our customer care team members have sent you a personal email from contactus@petalandpup.com.au to assist you further with your enquiry. Hope this helps! ♡