Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
7 questions from our users
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at email@example.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Hello, I'm interested in buying your clothes, but I'm confused about the size chart. It says they are "listed" in Australian sizes what does that mean? So if I choose a size 6 dress for example, is it actually an Australian size 2? Bc I'm a US size 6 but in the conversion chart it shows that its actually an AUS 10 or something. So I'm just confused if it's showing AUS or US sizes and if I'm choosing the correct size??
Hey Lily! Thanks so much for your question. If you are shopping in the U.S please feel free to go to our U.S website, and you will only see American sizing. You can do this by scrolling down the bottom of the website and click on "Visit US site" Seeing as we are an Australian company we have the size conversion charts for international shoppers outside of the U.S. You are correct if you are a size: 6 in U.S sizing, then you are most certainly a size: 10 in Australian sizing. If you have any further questions, please don't hesitate to email us at: firstname.lastname@example.org
Has anyone purchased the Hephburn Dress? Im keen to know the fit and quality please :-)
Hey Sophie, some of the features of this dress is: A satin sheen finish, maxi length, longer at the back shorter at the front. The gathering on the waist makes for a flattering line. It is unlined and I have heard that there isn't much stretch in that fabric, so it's a really good idea to get a tape measure out and check your own dimensions to compare to the flat lay measurements to make sure you are getting the right size!
Hello, I have been online and am interested in your clothes. I am concerned on size as I am 6ft tall. If I were to place my 1st order is there anyway I can return if the fit I not correct? Kind regards Toni Beckham 0437 927033 email@example.com
Thank you for your message! One of our customer care team members have sent you a personal email from firstname.lastname@example.org to assist you further with your enquiry. Hope this helps! ♡
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