Petal & Pup

Petal & Pup

 Verifiedpetalandpup.com.au
Petal & Pup
4.4

1,020 reviews

PositivevsNegative
83% · 843134 · 13%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes (14) · No
Sizing
  • Very small
  • Slightly small
  • True to size (8)
  • Slightly large (6)
  • Very large
Product Appearance As advertised (14) · Not as advertised
Product Quality
3.6 (10)
Shipping
3.2 (10)

Reviews

14 reviews
Meg
Meg
 

Great customer service

I received my order so quickly! When an exchange wasn't quite working, the online Chat staff were so very helpful and sorted everything out straight away, making it really easy in the end. Show details
Help
Help2 posts
  Verified

Please respond to customer emails

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me Show details
Product Quality
Petal & Pup
Petal & Pup   DM   
More
Tiffany
TiffanySydney, NSW2 posts
 

First class customer service!

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)  Show details ·  1
Product Quality
Shipping
Bill
BillNorth Queensland, QLD4 posts
 

Excellent service

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them. Show details ·  1
Product Quality
Shipping
Mila
Mila
  Verified

Amazing Customer service

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes... Show details ·  1
Product Quality
Shipping
KANYAN LIU
KANYAN LIUSydney, NSW2 posts
 

Great customer service

Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire. Show details ·  1
Product Quality
C. Giurastante
C. GiurastanteMetropolitan Adelaide, SA
 

So much cute stuff

Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly Show details ·  1
Tori
ToriGreater Melbourne (Metropolitan), VIC2 posts
  Verified

Poor Quality & Customer Service

Very disappointed. I am happy to pay $60 for good quality pants (not including shipping) however they were anything but. I was then told that I needed to return the dress (even though I ordered pants) for a credit note. The elastic was completely worn after one use and cannot be repurposed unless new elastic is added. As I wore the pants I cannot return them with the return slip as clearly, after wearing them, I disposed of it. The emails are clearly not personalised whatsoever and the standard form creates unnecessary confusion and frustration. I will not be purchasing again and will advice my followers against doing so also. Show details
Product Quality
Shipping
Petal & Pup
Petal & Pup   DM   
More
Lisa R.
Lisa R.South East Queensland, QLD
  Verified

Nice pieces but no refunds issued which is frustrating!

Great online shop, check out is great to use, the clothes themselves are really well prices for such good quality. Everyone comments on my linen pieces all the time so they do have nice pieces. The only issue was I spent $750 on my first shop without realising (my fault) there was ZERO refunds just exchanges but after spending $750 this was literally half the shop and I didnt want anything else.
Had to pay also for return freight 3 times and get 3 credits because buying online, who knows if it will look good or not.
They are a successful brand, it would show more faith and confidence if they offered refunds for original condition pieces.
I would recommend to all my friends and I do - I really love their clothing. Show details
Product Quality
Shipping
Petal & Pup
Petal & Pup   DM   
More
Néam K.
Néam K.2 posts
  Verified
Product Quality
Shipping
LWR
LWR
  Verified

Terrible Refund and Return Policy

P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right. Show details
Product Quality
Shipping
Petal & Pup
Petal & Pup   DM   
More
Ksb
Ksb
  Verified

Great clothing at great price!o

Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices Show details ·  1
Product Quality
Shipping
Claire Modigh
Claire ModighNew South Wales
  Verified

Clothes

Website was great, delivery was fast and got a return voucher but wouldn't let me use it and said it didn't recognize my email when I tried so no good in the end but started off well. Show details
Shipping
Petal & Pup
Petal & Pup   DM   
More
Ash
AshSydney Surrounds, NSW2 posts
 
Shipping
Petal & Pup
Petal & Pup   DM   
More

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
Visit official website

Contact info for Petal & Pup

Mon4:00 am - 5:00 pm
Tue4:00 am - 5:00 pm
Wed4:00 am - 5:00 pm
Thu4:00 am - 5:00 pm
Fri4:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 61613271220

Extra Information

Babyboo Fashion
Jas Fashion
Lifeline Shops Queensland
Pistol Clothing
YesStyle

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.