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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- Verified
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...
Read more scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.- 3 reviews
So soft.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
So pretty
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
Hey Paula, Thanks for taking the time to leave a review! We too love the Largo for its effortless beauty and are so thrilled to hear you've found multiple ways to style it. We look forward to matching...
Read more you with more styles in the future. Love the team at P+P xx- Verified
Great clothes
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
Hi Emma,
Thank you so much for leaving such positive feedback!...
Read more We are over the moon that you have had such an amazing shopping experience with us and we look forward to providing this level of service to you again in future! ♡ Please be assured that we are constantly looking into ways of improving our service so please be sure to keep checking back at our website to see when these changes are implemented in future :) With love, the P&P team xxReview collected in partnership with Petal & Pup
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- 2 reviews
- Verified
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
Hi Monica,
Thank you so much for your lovely feedback! We are so glad to hear that you have loved your previous P&P purchases! ...
Read more We have restocks landing daily, however we will definitely try improve on our stock levels. Please also subscribe to our newsletter to be the first to know about any upcoming sales :) Hope this helps! With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
Hi Karina,
Thanks so much for your lovely feedback! It is so wonderful to hear that the sizing and quality of your garments has been nothing but amazing! ♡...
Read more We are constantly looking for ways to improve our service to ensure that only the highest quality is being received by our lovely customers, so please be assured that we have taken your feedback on board and will endeavour to have this implemented in the near future. Have an amazing day! The P&P team xReview collected in partnership with Petal & Pup
- Verified
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
Hi Nadia.
Thanks so much for leaving such wonderful feedback! We are so happy to hear you love using our site :)...
Read more If you ever need assistance with finding any particular styles, please just contact our customer care team as we are always happy to help ♡ With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Easy to use website! Lots of variety on clothes
Website is easy to use. The quality of the clothes is great. I’ve had to send a few items back as the sizing is a bit off- I’ve received a credit note for these returned items. It would be good if the credit note was valid for 12months
Hi Carly,
Thanks so much for your lovely review! ...
Read more We are so happy to hear that you have loved the quality of our products, this is so amazing and definitely the kind of shopping experience we would like our customers to have with us here at P&P :) If you are unable to use your store credit before the expiry is up, please just let us know and we will happily have this extended for you! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Good products, just not flexible enough.
Products have been great, online ordering has been good to.
Wish the products were model on size 12 girls as well to see what the item looks like and I wish you could get a full refund not just a credit, I would definitely buy more items.
Hi Catherine,
Thanks so much for your lovely review! We are so thrilled to hear that your shopping experience with us has been smooth and that you have loved the products received! ♡...
Read more In regards to our returns policy, please know that this is definitely something we are looking into as we want all of our customers to have a positive shopping experience with us here at P&P, so be sure to keep checking back at our website for any future changes :) Have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
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- Verified
Wish List
You need a wish list, it’s hard to remember the items you like to compare. Most online clothing stores will have a wish list. Otherwise love your store don’t change a thing
Hi Emma,
Thank you so much for providing such wonderful feedback!...
Read more We're super excited to announce that we do now have a wish list function on our website! You'll find the heart in the right hand corner of your browser, and on every product, below the add to cart button. We hope this helps! Have an amazing day! ♡ The P&P team xxxReview collected in partnership with Petal & Pup
The reviewer stated that an incentive was offered for this review
- Verified
Love the styles but need more sizes
The dress's are lovely, so many pretty styles and all are pretty true to look, size and pattern. Delivery is super fast, typically the next business day.
The only downside is that most styles, or at least the really pretty ones, only go to a size 12, more 14/16's would be great.
Hi Angela,
Thank you so much for providing your lovely feedback! ♡...
Read more We're definitely working on getting all the lovely pieces in more sizes, as we know that we're missing a few. Thank you again and have a wonderful day! Much love, the P&P team xxReview collected in partnership with Petal & Pup
Fast delivery
Ordered around 7 pm and it was delivered the next afternoon! Always a great range to choose from and the fabric is great quality! I love how they use more than just cheap polyester.
Hi Jen,
Thank you so much for your feedback! We are so happy to hear about your great experience with us! ♡
The reviewer stated that an incentive was offered for this review
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- 3 reviews
- 1 like
- Verified
Lovely products wish they included the brands
The items were lovely. Petal and pup do a great job of choosing high quality items for their store. One thing I would have liked to see is the label for each piece... I was surprised to see some cheaper brands like Sunnygirl when my order arrived. I felt that the price I paid for these items was much higher than expected and although I did love my pieces, knowing that these guys are selling stock from these suppliers means I won't be buying from them again in the future.
Hi SarahT,
Thank you for taking to time to write a review for Petal and Pup! We are so sorry for any confusion and disappointment caused regarding the brands we stock. As stated on our website we stoc...
Review collected in partnership with Petal & Pup
- Verified
Love this shop
Products are always lovely, sometimes though sizing is not great which is disappointing. Returns are simple and hassle free which makes shopping a breeze. Same day delivery for early orders is excellent as well.
Hi Vanessa,
We really appreciate your feedback, thank you so much for taking the time out of your day to share this. We try and make our returns process as easy as possible, so we are glad you found i...
Review collected in partnership with Petal & Pup
- 2 reviews
- 1 like
- Verified
Great site for well priced clothes
Really like Petal and Pup - they’re very affordable and have new stock coming online every day which is great. Sometimes the clothes are a little cheap in terms of the fabric and how it’s made but that’s fair enough given the cost. I would but significantly more from Petal and Pup if they offered returns for refund, but they only offer store credit so I don’t buy from them that often
Hi Danielle,
Thank you for taking the time to share your feedback on P&P, this is so helpful! We are so sorry to hear you are unhappy with the quality of some garments and unhappy with our returns pol...
Review collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx