Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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I ordered a dress that has a beautiful design but unfortunately had very poor stitching and threads were opening up. I contacted customer service and they were happy to pay for a return label and send out a new one. A week and a half later they received the old dress and I received a new one.
Again poor poor stitching and opening threads. It looked very similar to the dress I returned back to them but I can´t be sure. I didn´t want to go through the hassle again emailing back and forth but I still let them know that the new dress has the same ...
Sizing was really off
I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.
This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.
I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!
They don’t offer refunds - only store credit. Do NOT buy from this website.
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...trapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!
Sizing too large
I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!
Bad quality dress. Customer service and returns extremely slow.
Ordered a dress and pair of shoes. My first order with Petal and Pup. The order processing time is little slower than what I've become accustomed to with like-for-like competitors (Amaroso are much faster on delivery and processing returns). The dress was very poor quality for $89.95! Also had a fault in the sleeves and looked very different from the photos - I was hoping to wear this to an informal wedding however the dress looks and feels extremely cheap and tacky. The likes of Valley Girl have better quality similar dresses for a quarter of ...the price. The shoes were way too big and wide for my size 8 feet and overpriced for $49.95. I decided to return both items and hope for better quality products - hopefully the photos next time I order are actually a true indication of the product. Paid for postage to have returned. Checked the other day and the parcel had arrived to Petal and Pup Monday morning at 8am, nearly 5 working days ago. Again, I have been accustomed to returns being processed within 1-2 days. Apparently it can take 6 working days to process a return which is pretty ridiculous. Really Petal and Pup need to pick up their game otherwise they won't be around for much longer. There is only so long you can scam people. If I had known the quality of products, I would never have purchased. Ideally I would like a refund but apparently that is against store policy, which doesn't surprise me in the slightest.
Petal & NUP. Never again.
I only ever post a review if Ive had a tough time with a company and this was it.
I made multiple purchases in one order and the material of the dresses I received were not as what they showed, described and looked like on the site: it looked cheap and flimsy and the size was way off even though it was the size I usually always wear. I sent quite a number of emails about this to the company to no avail; it was my fault that I had misunderstood the material-type.
I returned the product on the same day as delivery and to my surprise received st...ore credit. Little did I know that this store credit was only valid for 6 months. The problem with a store credit expiry to a store that permanently has sold out of every item you want is that you can hardly make a purchase of anything! Hence, all of my money expired. Gone to Petal & Pup for nothing. I think it is absolutely ridiculous that a large online company has such a terrible return policy and store credit expiry. Not good. Very disappointed customer. Will definitely not be back again.
Ver poor quality
I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.
The no refund policy was annoying.
The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.
Poor quality and customer service
Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.
Cheap quality, good range of products.
Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.
Nice but not for me
Would make a nice summer dress but fabric is thick and stiff which doesn’t sit on the body as I hoped or as it looked on the model. Will return for something more delicate
Terrible Refund and Return Policy
P&P have a terrible refund and return policy. You can only receive a credit voucher for items you would like to return. Exchange items you also need to factor in shipping costs. I will not shop with P&P again for the shear inconvenience if an item is not quite right.
Won’t use again
You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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