Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Excellent customer service
Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.
Customer Service is Second to None
What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured
Fantastic Customer Service!
After returning an item that did not fit I received a credit note with an expiry of 6 months. Unfortunately when the 6 months came I had not yet found anything that I really wanted to purchase. I reached out to the customer service team and spoke with Fiona. She was incredibly accommodating and friendly to speak with. She offered to extend my credit another 6 months as I had my eye on a product and was waiting for it to be back in stock. Very happy :)
AMAZING CUSTOMER SERVICE!
The customer service + returns policy that I experienced at Petal & Pup was amazing! I unfortunately ordered a dress and it was too small. Never fear - All within 24 hours I had printed the return shipping label, taken to the post office, received confirmation of the lodgement, received my gift card AND reordered the dress in a larger size! (Which is now being shipped to me today as same day delivery at no extra cost) I mean can a return get any quicker than that?!
I also dealt with Abby in Customer Service, who was so lovely and prompt with h...er replies. I am usually very hesitant to order products online as I cannot try them on and the return process can sometimes drag out and be very painful....Well not in this case! I will be definitely be buying again! Petal & Pup are winning as an online fashion retailer!
Fast and efficient customer service
I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!
Return of Dress
Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.
(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service
They don’t offer refunds - only store credit. Do NOT buy from this website.
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...trapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!
Best customer service ever!!
Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!
Customer Service was fab :)
I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.
Amazing Customer Service and Products
You have a customer for life and I’m always recommending your company not only for the quality of products but service!
Great Customer Care
Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!
FANTASTIC CUSTOMER SERVICE
Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!
Amazing customer service.
I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
Best customer service I have ever received
Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.
Lots of love wish them all the best❤️
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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