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Petal & Pup
4.4 from 827 reviews · View Statistics
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Customer Service 10/10

published

The quality of the products is amazing, but the customer service is second to none!
I had an issue with a return I was making and sent them an email - fast response time, and couldn't be more helpful. Will definitely continue buying from Petal and Pup.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Swapping was a breeze

published

I purchased two items one was the right size the other wrong there were two different measurements I went with the wrong one but I sent it back and received an exchange within a week , very Efficient

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
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Adele
AdeleSydney, NSW

Best customer service and good quality clothes

published

I love the clothes from Petal & Pup. The quality is always good but on occasion I have had to send back a couple of items and I have to say the customer service has always been amazing. Most recently I dealt with Indi and she went to a lot of trouble to track down my items and recommend other options when my size was out. She has been informative, helpful and friendly. Customer service is second to none :)

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
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Alysse
AlysseSouth East Queensland, QLD

Customer service was impeccable

published

Communication and customer service was definitely worth 5 stars! The pants I ordered felt lovely and not cheap material however there was a little manufacture issue. Ella their customer service rep was extremely responsive and made the return very easy! Will definitely shop again with this company.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
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Liss
LissSouth East Queensland, QLD

Good service never goes out of style

published

Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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  • Verified

Great service!

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Customer service

published

The service received was prompt, friendly and so helpful and very accommodating. Great service by the team at Petal and Pup!

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Petal & Pup
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Chrystal
ChrystalPerth, WA
  • 2 reviews
  • 3 likes

The best customer service

published

I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
Petal & Pup
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Fantastic product and even better customer service!

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
Petal & Pup
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Amazing customer service from Abby

published

Amazing customer service from Abby. Such a great experience. Very helpful and speedy with her replies. One of my best online ahoooing experiences

  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Janelle R
Janelle RSydney, NSW
  • 2 reviews

Excellent Customer Service even during negative experiences

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Leigh
LeighIllawarra, NSW

Fabulous Customer Service

published

Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly large
  • Product Appearance As advertised
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Slightly small
  • Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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