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Petal & Pup
4.4 from 812 reviews · View Statistics
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Please respond to customer emails

published

I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
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Petal & Pup
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Petal & Pup
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Returns policy is frustrating

published

Ordered a dress, tried on didn’t suit, wanted to return and try to find something a little nicer on me for work party and can only exchange or get store credit, this is quite frankly ridiculous and rude. If the tags are attached, packaging in tact, no rips, marks or tears, you should return with an actual refund, most online stores do this, sad that petal and pup don’t do this. I wouldn’t recommend this or buying from here if you aren’t 100% sure on an item.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
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Brooke
BrookeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor quality fast fashion

published

Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Brooke
Brooke

Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.

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Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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They don’t offer refunds - only store credit. Do NOT buy from this website.

published
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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Crap online shopping experience ever

published

Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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  • Verified

Thieves!

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
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Bad Costumer Service: Poor quality in clothes

published

The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Jenni M.
Jenni M.South East Queensland, QLD

Bad quality dress. Customer service and returns extremely slow.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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MumShopper
MumShopperSydney
  • 5 reviews
  • 4 likes
  • Verified

The no refund policy was annoying.

published

The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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MumShopper
MumShopper
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Review collected in partnership with Petal & Pup

Giselle
Giselle
  • 2 reviews
  • Verified

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
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Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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