?
? !
1 photo
Petal & Pup
4.2 from 567 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Eliza

ElizaGreater Melbourne (Outer), VIC

Fast and efficient customer service

published

I returned an item and lost track of the order status. When I emailed through customer support was very prompt and super helpful in resending the emails I needed. Easy to deal with and a nice interaction even though my outfit choice wasn't a success- Thank's Fiona!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
KL S.

KL S.South East Queensland, QLD

Return of Dress

published

Thank-you so much for your timely and kind reply. Your actions have just gained your company a forever customer along with her 16 year old daughter and her friends.
Good will is very rare these days - thank-you for showing me yours.
I have posted the dresses today.

(My daughter made an error in her purchase and this company kindly adjusted their policy to accommodate her error in judgement.
Great customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Great Customer Care

published

Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx

Similar opinion? Write a review on ProductReview.com.au!

FANTASTIC CUSTOMER SERVICE

published

Thank you so much Sophie, you went above and beyond with your customer service. I have told everyone I know about how fantastic you were, I hope you get lots of extra business from this word of mouth. Also, the dress fits perfectly!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Rhiannon

RhiannonPerth, WA

Amazing customer service.

published

I bought three items from petal and pup, and unfortunately two were too big for me. They made the returning process so easy and the customer service was fantastic and timely. Thanks so much. Will be shopping with you again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hi Rhiannon, thank you for your review. We are so pleased to hear the returns process was made as stress free and convenient as possible. We look forward to serving you again soon! Have a wonderful day, love P&P xx

Similar opinion? Write a review on ProductReview.com.au!
Bill

BillNorth Queensland, QLD

  • 3 reviews
  • 1 like

Excellent service

published

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Jeena Gurung

Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Donna

DonnaGreater Melbourne (Inner), VIC

Great customer service

published

I ordered a dress which was not the right fit and returned it. I received a credit note which expired. Due to covid and lockdown there was really no point in me purchasing any of their beautiful clothes with nowhere to wear it. I asked if they were to able to extend the credit note for a month or so and Fiona replied promptly with an offer to extend for 6 months! I was pleasantly surprised and grateful. Thank you for great customer service. Donna

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Great customer service and fantastic products

published

Was very happy with after sales service Products were great but customer service was exceptional. Will definitely buy again in future.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Megan

MeganGreater Melbourne (Outer), VIC

  • 2 reviews

Great customer service

published

My experience with customer service was great!
I ordered pants that were too big and exchanged them for a smaller size. The new pair were delivered the day after I ordered.
When I emailed customer service, they emailed back straight away and were able to help me out.
I have always found the clothing to be great quality and am a frequent shopper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

I love and can't wait to get more

published

I loved the quality of what i got, they were a little too big so easily returned and was given a store credit as per the returns policy on their website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

Amazing quality and great service

published

The service from Petal and Pip is unmatched! I had a return due to sizing and my gift card came back very quickly so I could order something else. The team is also very friendly and their clothing is amazing quality. Highly recommend!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Kim

KimSydney, NSW

Love!!!

published

Customer service is excellent and I just love the range at Petal and pup, always something different and your goodies arrive so quickly!
I always look forward to my email that lets me know when new arrivals have landed!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
KANYAN LIU

KANYAN LIUSydney, NSW

  • 2 reviews
  • 1 like

Great customer service

published

Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Ekta C.

Ekta C.Sydney, NSW

  • Verified

Expired credit - reinstated!

published

Just a quick thanks to Bella from Petal & Pup. I went to use my credit from last year, and realised it had expired within 6 months (I thought I had 12 months to use it) - I was pregnant at the time, and must have forgotten to check details. Anyway, I emailed Bella, and she reinstated the credit straight away. I was super pleased with the prompt responses from Bella, and her bright and bubbly personality came through her messages to me. I had an excellent experience with them when I purchased 2 outfits last year, and had to return one, and now with the store credit. Well done guys!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Tuhcc

TuhccGreater Melbourne (Inner), VIC

Lovely service

published

Best customer service you will ever receive! Quick responses and understanding! I first spoke to Laura regarding my item that it was perfect but just the size didn’t fit me as well, She was very understanding and indicated she can give me a full refund, I also left some feedback asking if petalandpup could pleaseeee bring out size 4 in the future. Again today I messaged just to check in regarding my order that arrived and once again I got a wonderful team member, so polite. Thank you petalandpup for a great service. Keep up the beautiful work love the clothing and the customer service, thank you :)

Product Quality
Shipping
Return Claim MadeYes
SizingSlightly large
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

C. Giurastante

C. GiurastanteMetropolitan Adelaide, SA

So much cute stuff

published

Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Joanna

JoannaLaunceston, TAS

Helpful, Polite & Prompt

published

I would like to thank Laura & the Petal & Pup team for continually being helpful, polite and prompt with my queries on multiple occasions. Good service is hard to find, so I would like to let you know how much I appreciate your assistance and providing such wonderful service.

Kind regards,
Jo Watson

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Sarah

SarahSydney, NSW

Customer service above and beyond

published

I ordered three items which came two days after the date of order, all were of good standard apart from one item, a jumper that had a hole in it. I contacted customer services to let the know of the fault and they sent another out immediately and offered a 20% discount for my next order for the inconvenience and even changed the size as I thought it was slightly big. They even provided a postage paid returns label and sent the new item express post. Very impressive service when I expected much less as I’d never shopped with them before. I’ll be confident in my next purchase :)

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Petal & Pup reviews

Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

Visit official website

Other Clothing Shops & Brands

Previous
Next

See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.