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Petal & Pup
4.3 from 797 reviews · View Statistics
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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Customer
CustomerPerth, WA
  • 2 reviews
  • Verified

Airleigh Dress

published

Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Jeena Gurung
Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Fevsey
FevseyAustralian Capital Territory
  • 5 reviews
  • 1 like

Items are often not as good quality as pictured

published

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Kim
KimSydney, NSW

Love!!!

published

Customer service is excellent and I just love the range at Petal and pup, always something different and your goodies arrive so quickly!
I always look forward to my email that lets me know when new arrivals have landed!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Bad Costumer Service: Poor quality in clothes

published

The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Mari Luik
Mari Luik
  • 2 reviews
  • 2 likes

Poor quality and bad fit

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Lily
LilyGreater Melbourne (Inner), VIC

Avoid!!

published

Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.

I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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  • Verified

Product disappointment

published

Unfortunately for me I haven’t had a good experience with petal and pup. I had placed 3 different orders, each containing 2 items. The sizing was wrong for all of them either being smaller or larger than suggested and the items looked nothing like the photo. I won’t be buying anything from here again.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

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Amy
Amy
  • 3 reviews
  • 2 likes

Check their returns before buying!

published

i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Rebecca L
Rebecca LLaunceston, TAS
  • 2 reviews
  • Verified

Cheap not Quality

published

I bought two things from this store but ended up sending them back. Poor quality of fabric and over priced for what you get. No refunds just vouchers for returns.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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