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Petal & Pup
4.3 from 707 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Customer
CustomerPerth, WA
  • Verified

Airleigh Dress

published

Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Great Customer Care

published

Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Petal & Pup
Petal and PupPetal & Pup

Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx

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Bill
BillNorth Queensland, QLD
  • 3 reviews
  • 1 like

Excellent service

published

I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
PHS
PHS
  • 3 reviews

So soft.

published

I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx

Paula
PaulaNorth Queensland, QLD

So pretty

published

The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length

Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
KANYAN LIU
KANYAN LIUSydney, NSW
  • 2 reviews
  • 1 like

Great customer service

published

Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
C. Giurastante
C. GiurastanteMetropolitan Adelaide, SA

So much cute stuff

published

Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Mari Luik
Mari Luik
  • 2 reviews
  • 2 likes

Poor quality and bad fit

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Lily
LilyGreater Melbourne (Inner), VIC

Avoid!!

published

Bought two dresses which looked great on the website. The quality of the material and make is terrible particularly given the price.

I am very petite so struggle to find clothes that fit well and purchased the smallest size available which ended up being too large. Unbelievable that an online store does not offer a refund unlike most other stores. What am I supposed to do with a store credit???

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Amy
Amy
  • 3 reviews
  • 2 likes

Check their returns before buying!

published

i Bought a dress that arrived and definitely doesn’t look like the picture nor was I happy with paying $90 for the quality. But they will not give you a refund just credit note plus you need to pay for shipping to get the item and pay again to return it which most other online stores offer returns and refunds. I just wish I read their returns policy beforehand

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Over priced for poor quality!

published

I ordered 2 dresses and was incredibly disappointed upon receiving them as the quality is so poor. Garments felt cheap. Very annoyed that there is no refund option and sending garments back at own expense is ridiculous.

Product Quality
1/5
Incentivised Review No
Sizing Slightly large
Page 1 of 2

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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