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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Awesome customer service
Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes
Never ever an issue
Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.
Fantastic Customer Service
Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!
I love my new dress (es)
I saw the dress I went on to purchase on a lady about my size at the beach last weekend.
As I do, I asked her if she would mind telling me where she bought her lovely dress etc. She told me about your website.
I went online, found her dress and several others I also really liked.
I should have purchased it on the day, as there was a $10 off discount!
I trawled through the site, and picked 2 dresses. Though I could easily have bought several!
I emailed as I had a couple of questions. These were answered by Georgie who was both helpful and lovel...
Hi Cath, thank you so much for your amazing feedback. We are so happy to hear you have stumbled across our website and found some garments you love just as much as we do. To hear that you have already...
Read more received and worn the dresses is truly heartwarming. We hope that our service has encouraged you to shop with us again soon, as we are looking forward to serving you. Have a wonderful day, from the team at P&P xx
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Missing item dilemma fixed straight away
Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer
Hey there, Thank you so much for leaving your review. It's great to hear our Customer Experience Team was quick to take action and ensure you were taken care of. Our customers are truly the heart of o...
Read moreur business and we thank you for every opportunity to dazzle you. Love, the team at P+P xx
- 3 reviews
- 2 likes
Fastest delivery ever!
So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!
Hey Peai, thanks so much for leaving your review! We are so happy to hear you experienced speedy delivery we pride ourselves on dispatching our orders without delay, so it is great to see it landed so...
Read more quickly with you. We hope you have a lovely day, you have most certainly made ours! Love the team at P+P xx
So happy to receive my other dress, the pink Quirnia( not sure of spelling ) dress, same speedy service!! Looking forward to getting more pieces from you guys. Well done! BTW, u guys don't have a stor...
Read moree here in Brissie? Or a pop-up? Would love to visit!!!! But online shopping is cool too! So no worries at all if you don't open one! Will continue to support u.Hey Peai, thanks for the response! Great choice int he Quinra dress, it's a firm favourite among the staff too :)
At this point we unfortunately do not of have a store and are currently 100% online. ...
- Verified
Good su
Good range of affordable dresses
Quality is hit and miss. Fabric not good a lot of the time.
Dresses often shrink when washed
Would prefer a better returns policy - free returns, money back
Hi there,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!...
Read more If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! I hope this helps and have a great day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Love the fast delivery
I find the online store easy to navigate but many sizes are often not available and the size differences between different products varies significantly.
The fabric of many products is also of sub-standard quality and various dresses I have purchased have shrunk after one (cold) machine wash.
Hi Teena,
We really appreciate your feedback! We have New Arrivals landing weekly and Restocks added daily :)
If you are unsure on the garment size, fit ect please send an email to contactus@petalandpup.com and we can help assist further ♡
Review collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Andy, thank you so much for your glowing review, we truly appreciate this. We are so pleased to hear you love the quality of both our clothing and service! The pleasure is truly all ours, as custom...
Read moreer satisfaction is of utmost importance to us. Thank you again for brightening our day! With love, P&P xx