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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
Poor Quality
I ordered a dress that has a beautiful design but unfortunately had very poor stitching and threads were opening up. I contacted customer service and they were happy to pay for a return label and send out a new one. A week and a half later they received the old dress and I received a new one.
Again poor poor stitching and opening threads. It looked very similar to the dress I returned back to them but I can´t be sure. I didn´t want to go through the hassle again emailing back and forth but I still let them know that the new dress has the same ...
Great Customer Care
Recently needed to return and item and I couldn't be happier with the prompt response and assistance provided by Sophie - it made all the difference!
Hi Bec, thank you for your lovely review, we are so appreciative. We think Sophie is a great asset to the team and to hear she has accommodated to you is wonderful news, we will be sure to pas this on. Have a lovely day, with love, P&P xx
- 3 reviews
- 1 like
Excellent service
I have found this store to be easy to deal with. I received my order in no time but unfortunately it was too big for me. I returned it and within 10 days I received my credit, thank you so much and look forward to continue shopping with them.
Hi Bill, thank you for taking the time to leave a review, this truly is appreciated. We are so sorry to hear the garment wasn't the perfect fit, our Customer Experience team are always eager to help y...
Read moreou find the right size should you wish to get in touch. We hope you are able to find another item you love using the store credit! Have a wonderful day, love P&P xx
- 2 reviews
- 1 like
Great customer service
Love the design but I’d say they’re on the large side. I’m petit and it’s not easy for me to shop for something suitable. However, customer service is great - super responsive and helpful! It would be great though if customers have the option of cash refund or store credit that doesn’t expire.
Hey Kanyan, thanks so much for leaving your review! We are always looking for areas to improve and will take your sizing needs into consideration. We are so happy to hear that you received great custo...
Read moremer service! Feel free to reach out to us if you would like further assistance with returns or credit notes. I am sure we can find tailor made solutions to meet your needs! Love the team at P+P xx
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So much cute stuff
Easy to navigate , easy to order, delivery quick and any issues sorted quickly , only reason I didn’t give 5 star was because a lot
Of thing not available in my size. Haven’t liked the fabric on some things but my fault for not ready blurb properly
Hey there, thanks so much for leaving your review! We are happy to hear that you have found the shopping experience easy and the delivery fast. Thanks for letting us know about the availability of siz...
Read moreing. We are always looking for areas where we can improve, so we will pass on your feedback to the necessary department. We look forward to serving you in the future! Love the team at P+P xx
Bad Costumer Service: Poor quality in clothes
The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.
Hi Ashlee, thanks for leaving your review! Sorry to hear you didn't like the feel of the clothing. I can see that the Customer Experience team was sharing your tracking number and it's delivery detail...
Read mores. Unfortunately all postal and delivery services are experiencing delays due to the Covid landscape that we are facing- I can see your situation always had the offer of a refund, and that the refund has since been administered. I am happy to see that you got the resolution you were looking for! And please know we are always there for you should you need any further communication. Love the team at P+P!
- Verified
Cheap quality, good range of products.
Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.
Hi Ali,
Thank you so much for your feedback! We are so thrilled to hear that you are satisfied with our range :)...
Read more We are also so disappointed to hear that this has occurred with some of your garments - we would love to make things right for you, would you mind please sending through this information to our customer care team at contactus@petalandpup.com.au so we can resolve this issue as soon as possible? Thanks so much and have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
- 2 reviews
- Verified
Cheap not Quality
I bought two things from this store but ended up sending them back. Poor quality of fabric and over priced for what you get. No refunds just vouchers for returns.
Hi Rebecca,
Thank you so much for your review! We are terribly sorry to hear that you have not been completed satisfied with your P&P purchases!...
Read more Please be advised that we have sent you a private email to have this situation rectified for you as soon as possible. We look forward to hearing back from you at your earliest convenience :) Thanks so much - have an amazing day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Nice but not for me
Would make a nice summer dress but fabric is thick and stiff which doesn’t sit on the body as I hoped or as it looked on the model. Will return for something more delicate
Hi Gina,
Thank you so much for providing your feedback! We're sorry to hear that your latest purchase with us was not absolutely perfect!...
Read more If you need any assistance with any particular styles, please be sure to get in touch with us again as our customer care team are always happy to help! ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Ani, Thank you for taking the time today to leave this review. We are always looking for ways to improve and our customer satisfaction is of upmost importance here at P&P, so we truly appreciate th...
Read moree review. I am so sorry to hear the dress you received was not up to the standards we aim to endeavour here at P&P! I can see one of our team members has been in correspondence with you in regards to your order and the replacement sent out to you. We are more than happy to create a tailor-made solution best suited to you if you wish to reach out to us again via your original email thread. We look forward to speaking with you soon. Have a wonderful day. With love, P&P xx