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Petal & Pup
4.3 from 737 reviews · View Statistics
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Reviews

2.3
14 reviews
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Ani
AniSydney, NSW

Poor Quality

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Horrible

published

I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

They don’t offer refunds - only store credit. Do NOT buy from this website.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Jeena Gurung
Jeena Gurung Sydney, NSW

Best customer service I have ever received

published

Sophie helped me to get refund as the product did not meet my expectations.
She was amazing and very responsive throughout the entire process.
Never got this kind of customer service from other stores.
Definitely will try for the other products in future.

Lots of love wish them all the best❤️

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Marieta
MarietaSydney, NSW
  • 3 reviews
  • 1 like

Really bad quality! Not worth the price tag AT ALL!!

published

Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Kim
KimSydney, NSW

Love!!!

published

Customer service is excellent and I just love the range at Petal and pup, always something different and your goodies arrive so quickly!
I always look forward to my email that lets me know when new arrivals have landed!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Bad Costumer Service: Poor quality in clothes

published

The quality of the clothes were pretty bad material, cheaply made. I returned all of my items a month ago and still have yet to receive even an email back or a credit to my account. I am really disappointed, I wish I could have my money back instead of store credit. Ii would probably never shop here again and warn you from doing the same.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Leeeeeeena
LeeeeeeenaSouth Australia
  • 4 reviews
  • 2 likes

Petal & NUP. Never again.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Rebecca R.
Rebecca R.
  • 2 reviews

Ver poor quality

published

I have purchased on two occasions from Petal & Pup.
On both occasions I have found the quality to be poor.
The last purchase I purchased 3 dress for the Maldives. One of them did not even last 1 wear with all the elastic giving way during dinner at a beautiful restaurant.
The other item after the second wash, the fabric frade.
The quality of the fabric is cheap, the make of the items are cheap also.
After contacting the company regarding my disappointing experiences with their product, there response was less then satisfactory.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Ali
AliGreater Melbourne (Metropolitan), VIC
  • Verified

Cheap quality, good range of products.

published

Easy to navigate online store. Satisfied with range of products available. The actual quality of clothing/products purchased was poor eg falling apart after one wear, unfinished seams, poor/thin quality of fabrics used and products overpriced.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Rebecca L
Rebecca LLaunceston, TAS
  • 2 reviews
  • Verified

Cheap not Quality

published

I bought two things from this store but ended up sending them back. Poor quality of fabric and over priced for what you get. No refunds just vouchers for returns.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Pre
PreSouth East Queensland, QLD
  • Verified

Amazing

published

I really love shopping on this website, they provide really fast shipping.And the clothes are very affordable and provide a wide size range. I've shopped with this brand on a regular basis for almost a year now because of all the current trend and styles.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

The reviewer stated that an incentive was offered for this review

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  • Verified

Won’t use again

published

You get store credit (not a refund) when you return items and you have to pay return postage costs. Not worth the risk when most of the clothes are not true to size anyway!

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Kay Oso
Kay OsoSouth East Queensland, QLD
  • 7 reviews
  • 1 like

Not happy with the quality and the refund policy

published

Made the order last week and got the 3 outfits the next day. Was pleasantly surprised with the prompt delivery but was quickly disappointed with all 3 of them. The quality of 2 of the outfits were poor and the 3rd one was so ill-fitting... One of outfit didn't even look much like the picture on the website, and looked like a cheaper version of the same. I read their return policy as I didn't want to keep any of the outfits and wanted to return. But was upset that they can only offer store credit. Its 2019 and nearly most of the stores especially online ones offer refunds as they want to keep their customers. Now, I feel I will be stuck with the store credits as I am very reluctant to buy anything from them :(

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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