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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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- Verified
Please respond to customer emails
I have emailed twice trying to organise a return- no one has responded
Can Petal and Pup please get back to me
Hi,
Thanks for your prompt response....
Read more I have just sent you a private message to get some contact details from you so we can assist you further. We look forward to speaking with you soon! :)Hey Victoria!
Thank you for sending that through to us. I was able to locate our team's correspondence with you which I believe may have ended up in your spam/junk folder. Regrettably our emails can ...
Read moreoften end up in there. I do apologise for any disappointment this may have caused you.
- 2 reviews
Wrong sizing
I've ordered a few items off this site and usually fits well, I order size 12 just to be safe, I'm normally a 10. A top I ordered came and it doesn't even fit through my arms and the quality is terrible. I paid 60 for this top. I don't even want to return it because it looks like they offer another replacement instead of refunding your money. Never again
Hey Tusi, Thanks for taking the time to leave us a review today. I'm so sorry to hear the item you have ordered was not as you expected. It is never our intention to falsely mislead our customers and ...
Read morewe try to be as transparent as possible with our items. Each item has the approximate flat-lay front measurements listed in the description to help decide which size to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. The measurements we include of specific items in their product description are flat lay measurements which have been taken from the garment lied flat, then measured across the top of the item. Essentially this is half of the entire garment - simply double the measurement provided to equal the approximate overall measurement. We also have size guides on each item stating if the item runs small, is true to size or runs large. I can see the item you have ordered has 'Runs small' selected. You can view this on the item's product page. Please also note, we are unable to offer replacements or exchanges for our AU customers due to fast turnover of stock. Our returns policy can be viewed on our website. As per our returns policy, we only issue refunds on items with a manufacturing fault and issue a store credit in all other circumstances, which is accepted by the customer at the point of purchase. Items returned due to sizing, fit or change of mind will be offered a store credit, so you can purchase another size or item you love! Customer satisfaction is of upmost priority here at P&P and although I was unable to locate any correspondence with our team in regards to your return, I have just reached out to your email address to create a tailor-made solution best suited to you. I look forward to speaking with you soon. With love, P&P xx
Poor Quality
I ordered a dress that has a beautiful design but unfortunately had very poor stitching and threads were opening up. I contacted customer service and they were happy to pay for a return label and send out a new one. A week and a half later they received the old dress and I received a new one.
Again poor poor stitching and opening threads. It looked very similar to the dress I returned back to them but I can´t be sure. I didn´t want to go through the hassle again emailing back and forth but I still let them know that the new dress has the same ...
Hi Ani, Thank you for taking the time today to leave this review. We are always looking for ways to improve and our customer satisfaction is of upmost importance here at P&P, so we truly appreciate th...
Read moree review. I am so sorry to hear the dress you received was not up to the standards we aim to endeavour here at P&P! I can see one of our team members has been in correspondence with you in regards to your order and the replacement sent out to you. We are more than happy to create a tailor-made solution best suited to you if you wish to reach out to us again via your original email thread. We look forward to speaking with you soon. Have a wonderful day. With love, P&P xx
Horrible
I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.
Hi Danielle, Thanks for taking the time to leave us a review today. I am so sorry to hear your shopping experience with us was anything short of amazing. I can assure you, we would never try to intent...
Read moreionally mislead any of our items or sizing. We do list the approximate flat front measurements in the descriptions of our new arrivals to help determine which size will be best to go for, so if you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. Our Customer Experience team are always more than happy to assist in picking the correct size or creating tailor-made solutions best suited for our customers. I was able to locate our team's correspondence with you and can see one of our team members were able to assist you. Again, thank you so much for taking the time to share your experience with and giving us the opportunity to do better. All the best, P&P xx
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Buyer Beware !!!
• Poor quality clothing
• Never true to size
• No refund available, only a credit note that is valid for 6 months after purchase
• All photos on their site/social media are photoshopped and the clothing you see is NOT what will be delivered !!
• Comments made on social media about their clothes are often deleted. You can tell when there are only 3 positive comments under a photo when they have that many “followers” on social media. Their followers are all bought !
• Please don’t waste your money on petal and pup - they are a scam !
Hi Amanda, Thanks for taking the time to share your review. I'm so sorry your recent experience with us was less that amazing. We would never intentionally mislead our customers and if there is someth...
Read moreing that is not quite right with any of our products we want nothing more than to make the necessary changes to mend that issue. I was not able to locate your order details or contact details from this review but we would love to assist If you have not done so already, I highly recommend contacting our Customer Experience team, they are always happy to assist with finding a tailor made solution. We hope to hear from you soon! best, the Team at P&P
Saddened by the management of exchanges/returns
I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry
Hi Shini, thank you for taking the time to leave a review. I am terribly sorry for the disappointment caused by your shopping experience with us, it is never our intention to create anything less than...
Read more 5 stars for our customers. We have looked through our system and were unable to find any correspondence relating to this matter however, your customer satisfaction is of utmost importance. Our Customer Experience team would be eager to assist you to ensure you receive your store credit. Simply email us at contactus@petalandpup.com.au or message via live chat and one of our team members will be more than happy to send this to you. We appreciate your feedback as we continue to strive to find ways to improve. We hope to be in touch with you soon Shini, have a wonderful day. With love, P&P xx
- Verified
They don’t offer refunds - only store credit. Do NOT buy from this website.
BE CAREFUL
I ordered a few dresses for my sisters wedding when I receive them they were very different colours and quality to the picture. I’m so disheartened. I am in the process of sending them back now and after reading other peoples reviews I am terrified of how this will play out. I have spent a considerable amount of money with this website and it appears that they do not offer refunds only store credit, which I feel needs to be very clear to the consumer before and as they are buying from this website - not written in tiny writing and ...
Read moretrapping their customers. when I emailed the company informing them I wish to return my items and to ask for some more clarity on the refund process they simply told me my refund will be emailed to me and to check my junk folder - how can you email a refund? Store credit is NOT a refund. If I’m returning items I do not want store credit - I want my money back. *update* this entire process has cost me money. Whilst the messages have been very nice, they’ve also been very unhelpful. I have 0 product and a lot of stress. Here is the only proof of purchase I can provide as I’ve sent everything back. I’m now having to phone my bank and citizens advice bureau to come to some resolution to actually get my money back. I’ve lost out on a large amount of money. I feel so silly for not reading reviews, don’t make my mistake!
Hello Emily, thank you for taking the time to share your experience. I am sorry to hear the dresses ordered did not meet your expectations. Dissatisfaction is the last thing we want our customers to e...
Read morexperience and it is our regular practice to provide tailor made solutions in these cases. I was able to locate our conversation history with you and found our detailed responses regarding our return policy as well as next steps after returning.
- 2 reviews
Don’t Shop Here! Clothes lack quality!
I was a loyal customer of petal pup but found the quality of the clothing slowly deteriorating. Over time the clothes quickly fell apart and when I received a faulty dress, customer service were unresponsive. The last faulty item I sent back was supposedly refused and returned to me, but I didn’t receive it in the mail and petal and pup did not offer tracking details. They now cancel all my orders and seemingly blocked me from shopping there (not that I want to anymore) The thing is, the photos and super skinny models can make their clothes look ok on the website but when you receive them they are cheaply made and flimsy. I don’t recommend shopping here.
Hello Celeste, thank you for sharing your review. I'm sorry to hear you've had such negative experiences recently. I can assure you, we would never intentionally ignore our customers.
We thrive on o...
Read moreur customer feedback as this points directly to areas where improvement is needed. Whether that be product quality, inclusivity, service issues, etc. we want to know about it.
- 2 reviews
- Verified
Airleigh Dress
Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.
Hi There, thank you for taking the time to leave a review, we truly appreciate your honesty and feedback. We cannot apologise enough to hear you have experienced this with us and we would love the opp...
Read moreortunity to make things right for you. Our Customer Experience team are always willing to assist and create tailor made solutions best suited to you. Should you wish to reach out please email us at: contactus@petalandpup.com.au. Please know that it is never our intention to create an experience less than 5 stars and we endeavour to take this as feedback for the future. We look forward to being in touch again soon, have a lovely day! With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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No refunds and credit only valid for 6 months
I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!
Hi Anne, thank you for taking the time to leave your review. I'm so sorry to hear your garment's weren't the most perfect fit. Please kindly keep in mind we hand measure and list each garment's flat l...
Read moreay measurements in their product description box to help find the best size - our Customer Experience team is always eager to help also! I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx
- Verified
Sizing is China sizing, not western sizing
I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.
Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.
$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...
Read moreshing issue, or if you have to return it for credit only. I did write my review on their Instagram but they deleted it when someone else agreed with me. Their Facebook offers no way to review or post.Hello Christina, So sorry to hear your experience wasn’t perfect. We do stock sizes from xxs to xxl but sometimes it's about finding the right cut for one's figure. Quality is of the highest importanc...
Read moree and we never want to leave our customers unhappy. I cannot locate any previous correspondence or order details from the information provided. Could you please send us an email to contactus@petalandpup.com.au, our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. best, P&P
If you’re a normal size, shop somewhere else
Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.
Hello Jess, thanks for leaving your review. I am sorry to learn you were not able to find what you were looking for. We do currently stock up to size XL and we would love the opportunity to be able to...
Read more assist you. Our lovely Customer Experience team is always happy to help, feel free to email contactus@petalandpup.com.au for assistance. Love the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Poor quality garbage
Poor quality clothing and sizing runs small. They are just reselling clothing brands. Clothing is super thin and see through. Feels like something you could find at Supre but with a $$$ price tag. None of the clothing I bought was wearable and will be basically going into the garbage. They do not offer refunds and return shipping is at your expense.
Hi there, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I co...
Read moreuldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.
- 3 reviews
- 1 like
Really bad quality! Not worth the price tag AT ALL!!
Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.
Hey Marieta, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I...
Read more couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.
- 2 reviews
Best get a bigger size
Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label
Hey Siobhan, it is so lovely to hear that you loved the variety, quality and customer service! We are always aiming to please, but we are sorry to hear of your washing mishap, as an extra precaution w...
Read moree always like to cold hand wash fashion based items. Feel free to contact our lovely Customer Service team should you want any further assistance with your purchase, love the team at P+P xQuestions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
| Category | Online Shops and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi!
Thanks for reaching out....
Read more We are so sorry to hear you have emailed twice and have not received a response! Over the holiday periods we do tend to get an influx of enquiries which can cause a delay in response up to 48 hours, however, our team is working around the clock to respond to all enquiries as soon as possible! So I can better assist you, can you please provide me your order number so I can reach out and help organise your return as soon as possible? Please also be sure to check your spam/junk folder as our emails can often end up there as well. Again, we are so sorry for any disappointment this may have caused.We look forward to speaking with you soon! With love, P&P xx