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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 3 reviews
Great clothes but terrible returns policy
Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.
Prompt service, but disappointing products.
My first order was a $100 dress that appeared “orange” online and was advertised as “orange”, but when it arrived, it was not “orange” but rather a “rust/brown” colour. It cost $9.95 postage to order the dress and another $9.95 in postage to return it. The store credit was very prompt, so I ordered two winter tops as replacement products. When they arrived, they were not true to size and were huge. Another $9.95 to return the products and once again the credit was promptly applied. I ordered another two different tops and they arrived yesterday...
Read more. Once again the colours and cut were not remotely like the colour and cut in the online photos. I’m not prepared to waste another $9.95 to get another store credit. I’ll donate the clothes to charity. Three orders and not one as advertised… Not a great experience when you can’t get a full refund.- 2 reviews
Sizing was really off
I ordered the brown Corduroy pants. I’m usually a size 10-12 but seeing as it said they run large I stuck to the 10. They were soooooo big. Like almost 2 sizes too big.... I am literally never a size 8 let alone 6.
The pants themselves were nice and the quality was fine, just be aware of sizing down when you order. Super confusing and really not in line with normal sizing.
This is the only time I’ve ordered from here so I can’t say that all of their items are like this. I do know people who love this ship so that’s gotta mean something.
I also wish they would use more sustainable shipping bags, so many companies are doing it now. Hate the waste.
Plus side, shipping was quick!
Hi Caitlin, thank you for taking the time to leave a review. We are truly appreciative of your feedback as we continue to strive to find ways to better ourselves.
Whilst we completely understand the...
Read more frustration surrounding finding the perfect fitting garment we have done our best to make this process as convenient and stress free as possible. We list the flat measurements in the product description which are specific to the garment. Alternatively, our Customer Experience team are always eager to provide further assistance to ensure you are completely satisfied with your purchase.Sizing too large
I usually love petal and pup and have ordered quite a few things off them, their customer service and delivery is super fast. But lately I have ordered two Dresses in a size 6 and they have come too large. Size 6 always fits me well and two dresses I’ve order from them in the past fit great. But I’ve been super disappointed with the last two I’ve ordered. They have fit me like a size 10.
Hello Emma, thanks so much for leaving your review. We're sorry to hear those last two dresses were off in sizing. This is something we are striving to improve and look forward to speaking with you in...
Read more more detail about. If you have not done so already, please contact our amazing Customer Experience Team. They are always happy to help! Our website offers three different options to contact us, via our contact form, via text or live chat. We look forward to hearing from you! love, the P&P TeamFind out how Petal & Pup compares to other Clothing Shops & Brands
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Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
Hi Anthony, thank you so much for taking the time to provide feedback on your experience with us. We completely understand it can often be tricky to find your perfect fit, which is why we list the fla...
Read moret measurements in the product description, as these are specific to the garment. Our Customer Experience team would also be more than happy to guide you through your shopping process and offer any advice on style fit/ sizing. Should you wish to reach out to contactus@petalandpup.com.au we would love to create a streamlined and convenient experience for you and find a tailor made solution that works best for you! With Love, P+P xx- 6 reviews
- 4 likes
Quality of the material is not the best
Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.
Hi Joelle, thanks for taking the time to let us know your feedback. We really do appreciate it at as we want all of our customers to have the best experience possible so i'm so disappointed to hear yo...
Read moreu didn't love the quality of our pieces. Your satisfaction is of utmost importance to us, so if you'd like to send us an email to: contactus@petalandpup.com.au our Customer Experience team would love to come to a solution. Love the team at P+P xxMixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup...
Read more.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xxTerrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
Hi Anita, thanks so much for letting us know about your experience with the clothing. We are sorry to hear that you didn't like the look and the feel of the clothing. If you write to our lovely custom...
Read moreer care team at: contactus@petalandpup.com I am sure we can find a tailor made solution for you!Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!Find out how Petal & Pup compares to other Clothing Shops & Brands
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- 2 reviews
Best get a bigger size
Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label
Hey Siobhan, it is so lovely to hear that you loved the variety, quality and customer service! We are always aiming to please, but we are sorry to hear of your washing mishap, as an extra precaution w...
Read moree always like to cold hand wash fashion based items. Feel free to contact our lovely Customer Service team should you want any further assistance with your purchase, love the team at P+P x- 2 reviews
- 1 like
Hit and miss sizing, average customer service
I bought two size 10 dresses from P&P, one fit perfectly, the other is realistically a size 12-14. P&P have refused a credit note for return of this dress as it was on sale. In normal circumstances I would accept this as fair but the dress is clearly very far from being true to size. They have twice declined to accept the return and instead gave me a 10% discount code. So I can spend more money on dresses that might not fit and that I can’t return?
Hi Rebecca, I am sorry to hear there was a difference in size with your 2 dresses. We buy from a wide variety of suppliers which is why we there can be differences in size breaks. That is why we place...
Read more measurements on every garment so customers have the chance to understand the measurements of each garment to their own personal dimensions. If you are truly unhappy with a store credit, feel free to email us at contactus@petalandpup.com I am sure we can tailor make a resolution for youHi, I wasn’t unsatisfied with a store credit - I was refused one and given a 10% discount code instead.
Thanks for your reply Rebecca, I would love to revisit your situation to find the resolution you are looking for. Would it be possible to make contact with me at emmag@petalandpup.com.au
Disappointing
This is the second time I have shopped with Petal and Pup and I am disappointed. The dress I previously bought in a size ten according to the size description was way too small! Material was also poor. I then reluctantly returned for a store credit where I bought a casual short dress and a midi dress. I kept the short dress although not too happy with material. But the Midi, also a size ten was ridiculously large. I ended up selling this on EBay as I did not want to waste the money paying for the postage back and getting another store credit. ...
Read moreJust recently I thought I would retry, I bought a midi dress. Material is terrible and the sizing description was wrong so as per my previous issues I went with my usual size which is an 8... to small! The company should consider being competitive and offering full refunds. Particularly because most dresses are overpriced for their quality. I’ll be sticking with the iconic and I will not make the mistake of shopping with Petal and Pup again.Hey Kris, thanks for your review, I am sorry to hear you didn't like the feel and look of the garments, we always love to take on feedback in order to create a wonderful experience for our customers. ...
Read moreIf you make contact with the customer experience team at contactus@petalandpup.com, they are trained to look at each individual case and aim to get to a resolution that most customers are happy with. Please know we are always there for you should you want to discuss any further. The team at P+PFind out how Petal & Pup compares to other Clothing Shops & Brands
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Has all different tags, nice stuff but dont get the quality you pay for
Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.
Hi Angela,
Thank you for your review! I'm sorry to hear that your experience with us here at P&P has not been absolutely perfect!...
Read more If there is anything we can do to turn things around for you, please send through your order number, product name/s and details to us at: contactus@petalandpup.com.au. One of our customer care team members will be able to rectify your issue as soon as possible! Hope this helps and have a great day! The P&P team xx- Verified
fit issues
I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.
Hi lovely,
Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...
Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Disappointing
I bought a dress for a wedding I really loved online, but waited until it even came back in stock. When I got it, the sizing was way off and left me scrambling to find a new dress in less than a weeks time. I was further disappointed to learn of the return policy, and there was no real notice that the policy differs from other clothing lines. Hoping to find a silver lining, but right now I am definitely frustrated. -Megan Gallagher
Hi Megan,
Thank you for your review! We are so disappointed to hear your experience with us!...
Read more However we would love to turn things around you! Please email our customer care team at contactus@petalandpup.com.au. One of our team members will be able to rectify things for you as soon as possible! Thanks so much - we hope to hear from you soon. The P&P team xxQuestions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hey Sue! Thanks for taking the time today to leave us a review. Your feedback is greatly appreciated. I am so sorry to hear you have received orders that did not match the correct colour or product de...
Read morescription. It is never our intention to mislead our customers of the colour or quality of our garments and this is definitely not the standards we endeavour to maintain here at P&P! I am unable to locate any correspondence with our Customer Experience team, however, we would love to take the opportunity to provide a tailor-made solution best suited to you. We kindly ask if you could reach out to our Customer Experience team at contactus@petalandpup.com.au so our team can further assist you. We thank you again for taking the time to leave us an honest review so we can better the service we provide our customers. We look forward to speaking with you soon. With love, P&P xx