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Petal & Pup
4.3 from 799 reviews · View Statistics
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Reviews

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Liss
LissSouth East Queensland, QLD

Good service never goes out of style

published

Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Chrystal
ChrystalPerth, WA
  • 2 reviews
  • 3 likes

The best customer service

published

I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Customer Service

published

Jess was very fast and efficient in her reply's, she has gone above and beyond to deliver great service and communication.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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DimityE
DimityESouth East Queensland, QLD
  • 2 reviews

Customer service OUTSTANDING

published

I ordered a gorgeous set from Petal & Pup and I accidentally ordered the incorrect size. It was my outfit for Christmas Day, and it was already Wednesday afternoon (Christmas Day is Saturday).. so I sent an email to the returns department and a lovely lady called Abby, was only too willing to help.

In short I have returned back my set that was tok small and have the correct size - all gorgeously ready for Christmas Day.. all this done by Thursday afternoon! Abby you are a rock star!!

Thank you beautiful tribe at Petal & Pup.

Merry Christmas & safe keeping wishes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Janelle R
Janelle RSydney, NSW
  • 2 reviews

Excellent Customer Service even during negative experiences

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Returns policy is frustrating

published

Ordered a dress, tried on didn’t suit, wanted to return and try to find something a little nicer on me for work party and can only exchange or get store credit, this is quite frankly ridiculous and rude. If the tags are attached, packaging in tact, no rips, marks or tears, you should return with an actual refund, most online stores do this, sad that petal and pup don’t do this. I wouldn’t recommend this or buying from here if you aren’t 100% sure on an item.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
Petal and PupPetal & PupSend a private message
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Fabulous customer service

published

Highly recommend Shopping with Petal and Pup

I had a small issue which I needed to contact customer service. I sent a email and got a almost instant response. Jess was absolutely fabulous, sorted my issue out.

Thanks Jess, I will definitely be shopping with Petal and Pup again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Excellent customer service

published

I had to return two items as they were a little too small, I was graced by the help of Shoshana, she was absolutely amazing, very polite, very quick and easy return, very happy even though my items didn’t fit and I had to return them, being looked after by customer care always makes a huge difference! Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Fantastic quality and absolutely amazing customer service! Highly recommend this brand

published

Very happy with the dress I received and customer service was fantastic! Will definitely buy from petal and pup again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Brooke
BrookeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor quality fast fashion

published

Order arrived quickly however was terrible quality for the price paid. I ordered pants that were made from cheap, see through material. Dress was ill fitting and poor quality. I’m now stuck with a store credit after having to pay to return the items and not wishing to purchase anything further. Very disappointing, I do not recommend this store.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Brooke
Brooke

Thanks for the quick response via this public forum. I have contacted the address you have provided prior to submitting this review and have had no response. I look forward to hearing from you with a ‘tailor made solution’.

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Best customer service

published

I was provided with the best customer service, response was prompt and so friendly. The process was a great experience! Highly recommend Petal & Pup

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message

Hi Kelly, thank you for such a wonderful review. We are so honoured to have staff that are able to assist you and we look forward to continuing to uphold this level of service in the future. Have a wonderful day, love P&P xx

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212Gina
212Gina
  • 2 reviews

Incredible Customer Service

published

I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Amanda Antoinette
Amanda Antoinette
  • 4 reviews
  • 2 likes

Great customer service - very impressed

published

Great customer service - I had an issue and the team resolved it very promptly for me. Impressed with the care they take for their customers :)

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Dia
DiaSydney, NSW

Dancer dress - as noted - runs small for the size | Customer Service

published

I had to return my dress as the fit wasn't great. However, talking with Jess on the online chat was so very helpful and provided options of what to do. In other conversations in the past with the online chat, have always offered amazing customer service and will assist in any way they can.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
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Jackie J.
Jackie J.South East Queensland, QLD

Great experience

published

Thank you Petal & Pup for being so wonderful and helping out when I chose the wrong product. A quick email and all was resolved with a kind and timely response. A very happy customer, will be on my faves list xx

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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