Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.

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Petal & Pup

Name: Petal & Pup
Rating: 4.4

petalandpup.com.au

4.4 from 809 reviews · View Statistics

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3 reviews
1 like

Fast shipping. Good quality clothing

published 1 year ago

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality

4/5

Shipping

5/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

1 year ago

Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...

Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx

Rosemary

Excellent customer service

published 2 years ago

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality

4/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

2 years ago

Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...

Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xx

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tracey

Verified

fit issues

published 3 years ago

I like the look of a lot of the clothing but when I order it - especially the dresses the fit is not great - ideally suited to a flat chested no shape at all figure I think - often the bust lines were out and I ended up paying for tailoring to alter two dresses - one which I ended up turning into a skirt. Has left me less interested in the clothing on this website as a result.

Product Quality

3/5

Shipping

3/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi lovely,

Thanks so much for your review! We are so disappointed to hear that your shopping experience with us has not been absolutely perfect!...

Read more We do stock our clothing from a variety of suppliers so the garments may not always be exact to the sizing guide. However, if you ever need sizing assistance with any particular styles, please be sure to contact us at contactus@petalandpup.com.au - we are always readily available to help! We apologise again if your shopping experience with us has been less than satisfactory and we hope this helps :) Have a wonderful day - the P&P team xx

Review collected in partnership with Petal & Pup

Suz

Verified

Decent clothes & decent prices

published 3 years ago

Prices are very reasonable so quality is equivalent. Lots of variety and cute designs. The site is very easy to navigate but you pay for shipping and returns. Finally, the return policy is not that flexible as returns are credits and have to be w/in 14days. This return policy causes me to not buy from this site as much.

Product Quality

4/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi Suz,

Thanks so much for your feedback! It's so amazing to hear that you love the variety and design of the P&P range! ...

Read more We are also so sorry that your experience with us has not been absolutely perfect - please be assured that we are constantly looking into ways of improving our service to ensure that customers are receiving the best possible level of service from us. We will definitely take this feedback onboard ♡ Thanks again, and have a lovely day! The P&P team xx

Review collected in partnership with Petal & Pup

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anon123

Verified

Not keen to buy again.

published 3 years ago

Love the selection, however One Dress I bought was way too small, but bought jeans in same size which are too big- so difficult to know what size I should get. Cost of returns is a turnoff for buying again. Packaging is nice.

Product Quality

4/5

Shipping

4/5

Incentivised Review No

Return Claim MadeNo

Sizing Very small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi lovely,

Thanks so much for your review! We are so happy to hear that you are loving the P&P range as much as we do! ♡...

Read more If we can ever provide you with any sizing assistance, please do not hesitate to contact our customer care team at contactus@petalandpup.com.au and we will be able to ensure you find your perfect fit :) Thank you and have a wonderful day! The P&P team xx

Review collected in partnership with Petal & Pup

Giselle F.Greater Melbourne (Inner), VIC

My Personal stylist

published 3 years ago

I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!

Product Quality

4/5

Shipping

5/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi Giselle,

Thank you so much for your lovely feedback! ♡...

Read more This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and please do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xx

EliseSouthwest, VIC

Verified

So many of the items are made for me. Love it!

published 3 years ago

Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.

Product Quality

4/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi Elise,

Thank you so much for passing on such lovely feedback! ♡...

Read more We are so sorry about this inconvenience regarding the filters on our website, I will pass this into our IT team and hopefully have this resolved for you. As for the garments you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au clarifying the issue and we will be able to resolve this for you as soon as possible! Thank you and have an amazing day! The P&P team xx

Review collected in partnership with Petal & Pup

December

Verified

Love these dresses

published 3 years ago

I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.

Product Quality

5/5

Shipping

5/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi there,

Thank you so much for your lovely review! ...

Read more We are so thrilled to hear that you're loving your P&P dresses - and how amazing that you were complimented throughout the night! :) If you ever need any assistance with sizing, please do not hesitate to contact us as we would love to ensure that you find your best fit. Much love, the P&P team xx

Review collected in partnership with Petal & Pup

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SarahSouthwest, VIC

Verified

Love there range and options.

published 3 years ago

Love my purchases from p & pup the only thing I noticed is I have to go up a size to my normal clothes as fits can be a little tighter.

Product Quality

4/5

Shipping

5/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi Sarah,

Thanks so much for sharing your feedback! ...

Read more We are so thrilled to hear that you are loving your P&P purchases! :) If you need any assistance with any particular styles, please be sure to get in touch with us again as we’re always happy to help ♡ Much love, the P&P team xx

Review collected in partnership with Petal & Pup

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KimberleyGreater Melbourne (Metropolitan), VIC

Verified

Would love to see more size variety

published 3 years ago

I love the clothing, styles and affordable prices but sometimes things that I love/want to buy aren’t always available in my (bigger) sizes, or the bigger sizes are sometimes not true to size. I would love to see a range specifically for sizes 14-16 and up!

Shipping

5/5

Incentivised Review No

Return Claim MadeNo

Sizing Slightly small

Product Appearance As advertised

Petal and PupPetal & PupSend a private message

3 years ago

Hi Kimberley,

Thank you so much for providing your feedback! ...

Read more We are definitely looking into increasing our sizing chart to cater to all of our lovely customers, however in the meantime you can view all of our size 14 and 16 options by using the filtering function on the sidebar of our website :) We also have new arrivals landing weekly and restocks arriving daily! I hope this helps and if there is anything we can do for you, please do not hesitate to contact us! - The P&P team xxxx

Review collected in partnership with Petal & Pup

Questions & Answers

Brionyasked 10 months ago

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer

Petal and PupPetal & PupSend a private message

5 months ago

Hi Briony,

Thanks for reaching out....

Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx

Radvilė A.asked 1 year ago

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer

Petal and PupPetal & PupSend a private message

1 year ago

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...

Read moree feel free to check back with us in the future. best, the team at P&P

Eva Kasked 2 years ago

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer

Petal and PupPetal & PupSend a private message

2 years ago

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...

Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

Category	Online Shops and Clothing Shops & Brands
Offers Free Standard Shipping	Yes
Free Standard Shipping Minimum Order Amount	$100.00
Mens / Womens Clothing	Womens
Labels Sold	Own Label
Buy Now, Pay Later Options	AfterPay
Clothing Type	Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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