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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 3 reviews
Great clothes but terrible returns policy
Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.
Mixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
Terrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
Hi Anita, thanks so much for letting us know about your experience with the clothing. We are sorry to hear that you didn't like the look and the feel of the clothing. If you write to our lovely custom...
Read moreer care team at: contactus@petalandpup.com I am sure we can find a tailor made solution for you!Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!Find out how Petal & Pup compares to other Clothing Shops & Brands
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Disappointing
This is the second time I have shopped with Petal and Pup and I am disappointed. The dress I previously bought in a size ten according to the size description was way too small! Material was also poor. I then reluctantly returned for a store credit where I bought a casual short dress and a midi dress. I kept the short dress although not too happy with material. But the Midi, also a size ten was ridiculously large. I ended up selling this on EBay as I did not want to waste the money paying for the postage back and getting another store credit. ...
Read moreJust recently I thought I would retry, I bought a midi dress. Material is terrible and the sizing description was wrong so as per my previous issues I went with my usual size which is an 8... to small! The company should consider being competitive and offering full refunds. Particularly because most dresses are overpriced for their quality. I’ll be sticking with the iconic and I will not make the mistake of shopping with Petal and Pup again.Hey Kris, thanks for your review, I am sorry to hear you didn't like the feel and look of the garments, we always love to take on feedback in order to create a wonderful experience for our customers. ...
Read moreIf you make contact with the customer experience team at contactus@petalandpup.com, they are trained to look at each individual case and aim to get to a resolution that most customers are happy with. Please know we are always there for you should you want to discuss any further. The team at P+P- Verified
Disappointing
I bought a dress for a wedding I really loved online, but waited until it even came back in stock. When I got it, the sizing was way off and left me scrambling to find a new dress in less than a weeks time. I was further disappointed to learn of the return policy, and there was no real notice that the policy differs from other clothing lines. Hoping to find a silver lining, but right now I am definitely frustrated. -Megan Gallagher
Hi Megan,
Thank you for your review! We are so disappointed to hear your experience with us!...
Read more However we would love to turn things around you! Please email our customer care team at contactus@petalandpup.com.au. One of our team members will be able to rectify things for you as soon as possible! Thanks so much - we hope to hear from you soon. The P&P team xx- Verified
Good offering poor returns policy and store credit expiry
- Nice variety and style of clothing
- poor sizing choices coupled with poor returns policy (no refund of money and you need to pay for return postage)
- only offer store credit which expired less than 1 year since return
- price point is high for the relative quality of clothing.
Hi Jessica,
Thank you so much for your review! ...
Read more We are so happy to hear that you love the P&P range just as much as we do! Wide variety and high quality styles are very important factors for us when choosing products, so this is such amazing feedback to hear :) We will definitely take your feedback on board in regards to our returns policy to ensure that we are only providing the very best level of service for our lovely customers! Be sure to keep checking back at our website to see when these changes are implemented hopefully in the near future ♡ Thanks so much again! With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Cheaply made small sized products
Products are very disappointing, generally very poor quality and cheaply made. The sizing is incredibly small. A jumper I bought arrived with both sleeves ripped, luckily I was able to get a full refund as their general policy is just to offer store credit... Won't be shopping with P&P again unfortunately!
Hi Alice,
Thank you so much for passing on your feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P&P. We will definitely take this feedback on board and pass this onto management as we are constantly looking into ways of improving our service to ensure that we are only providing the very best for our lovely customers! If there is anything we can do to turn this situation around for you, please do not hesitate to contact our customer care team at the following email address: contactus@petalandpup.com.au. One of our customer care members will be able to assist you as soon as possible :) Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
Hi Claire,
Thank you so much for your honest feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxReview collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup...
Read more.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xx