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Petal & Pup
4.2 from 639 reviews · View Statistics
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bernadette
bernadetteSouth-Eastern Region, NSW
  • 2 reviews

Absolutely fantastic customer service and clothing quality

published

Not only was the return process super quick and easy (I purchased my daughter the incorrect size dress) but then when I buggered up the dates on the gift card expiration and missed being able to use it in time - instantly without question or fuss they extended the expiration date for me. The dress that arrived was also so beautiful, it was just a shame that it didn't fit. Definitely recommend purchasing from Petal & Pup.

Product Quality
Shipping
Incentivised Review No
Sizing True to size
Product Appearance As advertised
  • Verified

Great Customer Service

published

Love the quality of the clothing here! Bought all my upcoming wedding dresses from here! I noticed after the fact that I had a discount code, I emailed their customer service and they honored the discount once I received my order! Will be ordering again!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Jennifer
JenniferFar North Queensland, QLD

Love the clothes, love the team!!

published

My forever go to when online shopping and just love when I receive my beautifully packed bag of goodies from P&P, which always feels so personal, packed with a lot of love and care…and it feels like Christmas every time I get that parcel in the post.

Returned a dress as it just didn’t suit me but still loved it! The team are also so friendly and helpful and I had a very quick response from Sonia in particular with a query I had about losing my email with credit…naturally desperate to do some more online shopping and grow the P&P wardrobe…thank you!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Chelseagrace
ChelseagraceLaunceston, TAS
  • 5 reviews

Such a helpful team !

published

I have the app and it’s so easy to use and not glitchy like lots of apps can be!
So much too choose from!
A pair of pants I ordered arrived with a stain on them :( I got in contact with the team at petal and pup and they were so helpful! Organised a full refund with free returns :D

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Great customer service

published

Ordered a pair of tracksuit pants that were great but the dress I ordered didn't look right on me. I arranged a return and got a gift card rather than a refund. I didn't realise I wouldn't be getting a refund and when I spoke to customer service they very kindly cancelled the gift card and issued a refund instead. They were very understanding.

Incentivised Review No
Return Claim MadeYes
Sizing True to size

Great personalised service. You can tell they care about their business.

published

Fantastic service, very quick response times. Have bought many items and love them. Very quick to get back to us and so helpful. Outstanding service for an online store. Thank you for the "attention to detail" with your business. That's why you are such a success.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Poor Customer Service

published

Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Anna
Anna
Petal & Pup
Petal and PupPetal & Pup

Amazing company

published

As well has having some amazing clothes, the customer service and very prompt responsiveness to emails is absolutley brilliant. I had a package that was either lost or got stolen in the post and I notified Petal and Pup and Jess immdiately sent me another drelivery and I had the package the next day. A massive thank you and only amazing resports on this experience.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Absolutely amazing!

published

Inlove the quailty of clothing, it's true to size, fast shipping and the girls where amazing when it came to needing help. Highly recommend!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Melanie
MelaniePerth, WA

Exceptional!

published

Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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MOSELLE
MOSELLEPerth, WA

Unashamed repeat customer!

published

- web & app super easy to use
- new arrivals every week!
- efficient delivery & customer service
- gorgeous clothes!
There’s my 20/20 word limit

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Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Chrissy
Chrissy
  • 3 reviews
  • 1 like

Beautiful dress used for baby shower

published

I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Melody
MelodySouth East Queensland, QLD

Lovely Lanskie skirt

published

Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Page 1 of 14

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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