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Petal & Pup
4.3 from 734 reviews · View Statistics
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Excellent Customer Service!

published

I accidentally made an error during checkout and the wrong postage address was entered, I emailed Petal & Pup straight away to change the address. I was assisted by Jess who was absolutely amazing! Australia Post proved to be difficult but Jess pulled through multiple times for me and ensured that I will receive my dress before my event!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Lovely Service

published

Shoshana is always so lovely and helpful and is always so prompt in her responses. I love the clothes and have been so happy with my purchases.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Kazz
KazzSydney, NSW

Best customer service ever!

published

I can’t speak highly enough of customer service agent Jess. She was very quick to respond to my refund request & couldn’t have made the process any easier. She handled the experience in such a kind,courteous & professional manner. She definitely is an asset to the Petal & Pup team. Thanks again Jess you’re wonderful :)

Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
gxccihemmingsxo
gxccihemmingsxoHobart, TAS
  • 2 reviews

Amazing!

published

Amazing range of products! Every piece is perfect! perfect fit, perfect colour, perfect fabric! just WOW!
the customer service side of things is flawless as well! Promptly replying to all queries I have about products and going above and beyond to give me the best description of each fit and measurement!
Petal & Pup is so worth it!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Laura L
Laura L
  • 2 reviews

Great returns process!!! Love it

published

Can I just say wow! Purchasing online can be risky but you can buy with confidence at petal and pup. Not only are their clothes great but if they don’t fit or you just don’t love it they have a really easy to use, customer focused returns portal. So so easy to swap out a garment for size or something different. Love it!! Will definitely be shopping with them again!! And you get the little postage slip too to send what doesn’t work back !

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing Slightly large
Product Appearance As advertised

Amazing customer service!

published

The admin team at Petal and Pup have always been so helpful and accomodating with my questions, returns and exchange gift vouchers. They have always been quick to respond and so lovely to talk to! It has always been a pleasure shopping there and I look forward to my next purchase!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Sar
Sar
  • 4 reviews
  • Verified

Happy customer

published

First time ordering 2 dresses from petal and pup, Great price. Arrived very quick. Everything from design to fabric to quality of stitching is impressive. And the size is true to the size I ordered without any bits being loose or tight. Cannot beat the style/ fabric designs. Very vibrant and unique and not boring at all. It’s so hard to find long length dresses with long sleeves but they have variety for everyone. Love love love them! And will certainly be ordering again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Awesome customer service

published

Abby was super helpful and very nice. Really fast delivery also. Will definitely buy again from petal and pup!! Beautiful clothes

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised

Amazing service

published

This is the fifth time I’ve ordered from Petal and Pup. I’ve always been Impressed with the quality. They have a fantastic return policy and outstanding customer service. Definitely recommend.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Elle L.
Elle L.Sydney, NSW

Wonderful customer service and faboulous summer dresses

published

Easy search functionality to find specific items / styles I was after. Great range at affordable prices
Loved the two dresses, skirt received was faulty although it was lovely (faboulous customer service re: faulty skirt)
Quality is reflective of pricing which is fair and lined up with my expectations

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Kelsey B.
Kelsey B.South East Queensland, QLD

Amazing Customer Service

published

Amazing product, great quality and wonderful and very responsive customer service. I had an issue with needing to change my delivery address and email them outside of standard business hours and had the problem correct the same night.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Tanya
TanyaSouth East Queensland, QLD

Extremely Happy!

published

The dress I bought was well priced, great quality and had fast shipping. I will definitely recommend shopping here. Thanks

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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  • Verified

Perfect clothing + Perfect customer service!

published

First order with this company! And Can I say WOW, the customer service and the quality speaks for itself! I spoke to Abby regarding my order and her customer service is irreplaceable. I was shocked at how fast she responded as well as how quickly I received my order. THANK YOU PETAL + PUP team. I will be ordering more! And thank you Abby again for being so kind and helping me out. :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

LOVE LOVE LOVE

published

I love Petal & Pup! I've loved all the dresses I have bought, and two I needed to return (one too big, other just didn't suit me) the team were amazing at facilitating the return and sorting out a wee glitch straight away. Highly recommend!

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Rhiannon S.
Rhiannon S.South East Queensland, QLD

Incredible Customer Service

published

Petal and Pup provide quality clothes, speedy service and incredible customer service. I placed my order at 9am, I am in Brisbane and had it by that afternoon. When there was a problem with the fit Tori from the customer service team was super quick to solve my issue and was super friendly in doing so. I would highly recommend their service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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