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Petal & Pup
4.3 from 760 reviews · View Statistics
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Amy
AmySouth East Queensland, QLD

Happy Customer

published

I have purchased many items from Petal and Pup and i am always happy with what i purchase.

However i did need to return something and Ella was so helpful, it was a easy / non stressful experience.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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The reviewer stated that an incentive was offered for this review

Great customer service

published

I have purchased many items from this store and am always happy. I recently needed to return an item and Zoe who helped me couldn’t have made the process any easier.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Lemai L.
Lemai L.Sydney, NSW

Purchased many!

published

I have purchased many dresses, skirts and pants from P&P and always really happy with the quality. I had an issue with one of the dresses I ordered but Tori who I dealt with made the return so easy and her customer service was very pleasant, friendly and responsive. I will definitely purchase again from Petal and Pup. Thanks again Tori for your help.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Satisfied Customer!!

published

It was very easy to navigate the store and what I was exactly looking for! I was very satisfied about the range of products that there were, I am extremely satisfied with the quality of the product and Emily had great customer service skills, such as the way she responded to my email within 1 day! Thank you Petal and Pup!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Chantal
ChantalGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Pretty much received delivery the next day and the clothing item was true to size and what was pictured is what I got.

Great and caring customer service :-)

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Mal
MalSydney, NSW

Excellent Quality

published

I just received my first order. I am amazed with the quality and all the items are true to size. Fast shipping even during pandemic, So happy will purchase from them again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Super Cute

published

I forgot to enter a discount code for my Black Friday sale purchase, and emailed through, and they refunded me the amount as if I had entered the discount code. Made my DAY! Thanks Jess :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Suzi
Suzi
  • 2 reviews

Great customer service & fast deliveries

published

The customer service is faultless, always obliging to help and very efficient, even when you gave stuffed up, totally recommend

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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P Hollenkamp
P HollenkampIllawarra, NSW
  • 3 reviews

A great company to purchase from, with an easy returns service.

published

The clothing quality is excellent, sizing pretty accurate and the returns process is easy to navigate. When conversing via email the staff are prompt and efficient!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Alison
AlisonGreater Melbourne (Inner), VIC

BEST CUSTOMER SERVICE EVER✨

published

I needed to make a return for an item that didn’t fit & there were no suitable exchanges for me. Petal & Pup were absolute angels throughout the entire order & return process. Made the entire process pain free smooth and just all around pleasant.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Dee
Dee
  • 2 reviews

Best customer service

published

Just showing my gratitude to the petal and pup team for dealing with an inquiry I had very quickly and kindly, I am so appreciative and will not hesitate to purchase knowing that customer support is there when needed.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Petal & Pup Never Disappoint!

published

I have purchased a fair few items from Petal and Pup over the past 12 months and have found all items to be of great quality and exactly as how they appear online.
Their shipping is incredibly quick and their customer service team are quick to respond and very helpful.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Ciara
Ciara
  • 4 reviews
  • Verified

Good customer service!

published

Petal and pup dispatch the orders quickly. When I wanted to cancel my order they actioned this quickly too which was really good. They have a great selection of really nice clothing. I haven't had to real with returns but living in NZ it wouldn't be worth the money doing returns. I have been and will continue to buy from p&p in the future

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Great clothes and service!

published

Clothes great quality, true to size and look amazing. Service top notch too. On to it friendly staff. Will definitely be ordering again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Leigh
LeighIllawarra, NSW

Fabulous Customer Service

published

Thank you again, very appreciative to receive efficient seamless service.
P & P attended to my queries instantly and managed my return mishap that I processed in error.
Without hesitation issued a full credit, without a doubt refreshing 10 / 10 Customer Service, highly recommend. Thanks

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Page 1 of 10

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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