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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Poor quality :(
I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
- 3 reviews
- 1 like
Disappointed ☹️
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance As advertised
Hi Lucy, thank you for taking the time to provide your feedback. I am terribly sorry to hear about the fault on your 'Cisco' top, as well as the broken earrings, as this is never the kind of shopping ...
Read moreexperience we wish upon any of our customers. However, it is within our best interest to assist you further. Although I was unable to locate any email correspondence from you, our Customer Experience team are eager to guide you through the next best course of action so that we can offer you a tailor made solution best suited to you. Please be rest assured, we completely understand the disappointment and frustration this must cause. To have only worn this once and not washed it is definitely not the standard of quality we endeavour to maintain.Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...
Read morer and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hi Alex, thank you for taking the time to leave your feedback. I’m so disappointed to hear the pieces you received weren’t as hoped and you didn’t like the look and feel of your clothing. It’s never o...
Read moreur intention to falsely represent any of our products so we sincerely apologise for any misunderstanding. Have you tried reaching our to our Customer Experience team? They would love to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xx- 5 reviews
- 1 like
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing Slightly large
- Product Appearance Not as advertised
Hi Fevesy, thank you for taking the time to reach out and leave your feedback. Quality is incredibly important to us here at P&P so i'm very disappointed to hear the garments you received were below y...
Read moreour expectation. It's never our intention to mislead any of our customers as we hand measure and list each garment's flat lay measurements in their product description box. I would love the opportunity to be able to assist you with your purchase, as I couldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&PFind out how Petal & Pup compares to other Clothing Shops & Brands
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Bad quality
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hey Abbey, thanks for leaving your review. We are sorry to hear you didn't like the look and the feel of the Napier skirt. That is certainly not the experience we like to offer our customers! Did you ...
Read moreknow that if you email our wonderful Customer Experience team they can look into your order and offer tailor made solutions for you? Feel free to email them on contactus@petalandpup.com.au. Love the team at P+P xxPretty poor quality
I've bought an outfit from here before and found that it was relatively okay quality however, wasn't quite true to size. I thought I would give it another go as I assumed it may have been the brand of the jumpsuit not Petal and Pup themselves.
Once I received the clothes I ordered (3 dresses and a skirt) I noticed that they were all pretty poorly made. The design of the skirt has transparent lines that sit right where your bottom is, so people can see your underwear. But my biggest disappointment is that my dresses have shrunk just after ONE w...
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing Slightly large
- Product Appearance As advertised
Hey Elyza, we are sorry to hear that you experienced some washing mishaps with the clothing. We don't manufacture the clothing but buy from suppliers in Australia. We would be more than happy to assis...
Read moret you with this should you choose to email us at contactus@petalandpup.com.au :)Disappointed customer
Be careful with your colour choice because my red dress was in fact coral. This was very unfortunate as I wanted a red dress for christmas. I also noticed upon receiving my package there were 3-4 tears on the material. All in all, I don't think I'll be buying from Petal & Pup again.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hey Emma, that is such a shame you weren't happy with your dress! I was wondering if you made contact with our lovely customer service team, that could have assisted in finding a solution for you. Ple...
Read morease feel free to contact us at contactus@petalandpup.com.au I am sure we could come to a happy resolution together!- Verified
They don't offer refunds
I will not be shopping with Petal & Pup in future due to their returns policy. Every online store should offer refunds as an option. It is an in-house joke at my workplace that once you shop at Petal & Pup you end up in a vortex that is so hard to get out of. This entails shopping, finding the item doesn't suit, and then getting a credit note. Then you repeat the process over and over until you eventually get out of the vortex. Once you're out you never go back in. It's not worth all the trouble. It costs you money every time you have to return...
Read more the products. It's such a shame as I love the style of so many of the items. If they offered refunds I would continue to shop at Petal & Pup. That's why The Iconic is everyone's first choice. Free returns with no questions asked.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance Not as advertised
Hi AJN,
We are so disappointed to hear that this has been your shopping experience with us at P&P. We really appreciate your feedback!...
Read more We cannot seem to locate any previous correspondence from your email address - please send us an email to contactus@petalandpup.com.au as our customer care team are always readily available to resolve any issues for you! We apologise again if your experience with us was less than satisfactory and if there is anything we can ever do to turn things around for you, please do not hesitate to contact us - we would love to make things right. The P&P team ♡Review collected in partnership with Petal & Pup
- Verified
Lovely looking cloths, shame about the quality.
Great looking clothing, have purchased a few times and every piece falls apart after two wears. Not the best quality particularly for the price. Huge shame Will not be returning.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeNo
- Sizing True to size
- Product Appearance As advertised
Hi there,
Thank you for your feedback! We are so disappointed to hear that this has been your shopping experience with us at P&P....
Read more We would love to turn this around for you - if you could please send these details through to us at contactus@petalandpup.com.au that would be very much appreciated. One of our customer care team members would love to rectify this situation for you as soon as possible :) Have a lovely day! The P&P team xxxReview collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Carmen,
Thanks for taking the time to leave this honest review. Customer satisfaction is of utmost priority here at P&P and our team is always looking to improve our product quality for our custom...
Read moreers. So I truly do empathise with the disappointment felt when receiving an order that is below your expectations.