Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Excellent customer service and beautiful products
Cannot speak highly enough of Fiona in customer service.Had a couple of problems with bridesmaids dresses purchased on my end.
The problems were dealt with promptly and with so much care and help.
Items purchased are of great quality and super fast. Very impressive!.
Petal and Pup obviously pride on customer service and I could not recommend highly enough.
Thank you to the team and especially Fiona.
Great Company ..
Excellent customer service!
I’m so pleased with the customer service I received after trying to chase up a refund/store credit. Abby was excellent - responsive, understanding and quickly to take care of the issue.
So happy with the service I have received. After having a terrible experience with another company when it comes to returning items, I have had the BEST experience with petal and pup, so nice to know there are still companies out there that want to help and assist their customers to get the best outcome!
Great clothes and amazing support team!
I've bought quite a bit from here and love it all.
Easy site and app to navigate, great designs/styles and quality clothes.
Packaging and delivery is prompt!
The customer support team have also gone above and beyond to help!
Wouldn't hesitate to recommend at all :)
First time buyer
First time using Petal & Pup and definitely intend to use again. Satisfied with the lovely items I bought, unfortunately had to return one to be exchanged. The return process was easy to navigate and when some delays occurred, the team was very responsive and eager to assist. Everyone I spoke with or was involved in the process was friendly and helpful.
The best customer service from any online retailer
The return/exchange process is so easy and stress free, the team are incredibly helpful, I had Abby help me with an error I made in ordering and I found no difficulty getting a super quick, friendly and desired outcome.
I had an issue with one of the products I received but it was quickly fixed, service was amazing and caused no stress for me, even with me being stuck in lockdown!
Thank you again guys! Love wearing your products too.
I ordered a dress that has a beautiful design but unfortunately had very poor stitching and threads were opening up. I contacted customer service and they were happy to pay for a return label and send out a new one. A week and a half later they received the old dress and I received a new one.
Again poor poor stitching and opening threads. It looked very similar to the dress I returned back to them but I can´t be sure. I didn´t want to go through the hassle again emailing back and forth but I still let them know that the new dress has the same ...
Some of my favorite pieces and GREAT customer service!
I placed an order with Petal and Pup for a few items. It was all adorable and great quality but I had to part ways with two things bc I hadn’t planned to keep them all in the first place. Upon my return, I mixed up two return labels sending the wrong items back. Petal and Pup’s customer service was wonderful. They kept in touch with me until they located my items and returned them to me while they covered the cost of the return for the correct items. Such a pleasant solution to my own error!
Brilliant customer service
Beautiful clothing, lots of options available for all body types. Easy to navigate and very friendly customer service. Will definitely shop again
If only all online customer serivce and products could be this good!
Beautiful clothes, fast deliveries and wonderful customer experience. I enjoy shopping online with Petal and Pup and the customer service staff are so friendly whenever I have a question or problem.
Extraordinary customer service!!
I had to return a skirt I bought due to it being too big. The returns process was super quick and I received my refund gift card within a matter of days. I then purchased the correct size but accidentally paid for the item as I forgot to put the gift card details in my purchase. I emailed the Petal & Pup staff to advise them of my error - I had actually already received the correct item prior to hearing back but with no hesitation they refunded my money and used the gift card instead. It was a seamless process and such appreciated especially as it was my mistake in the first place.
Amazing customer service!!!
Fantastic customer service!
I recently purchased a stunning floral dress from Petal and Pup, sadly when it arrived it just didn't suit me! I returned it easily for a store credit but couldn't find anything to replace it with as I didn't want to keep paying for return postage if I didn't love it. After explaining this to customer service they were happy to process a proper refund for me. This was super appreciated and Sonia was lovely and friendly.
Love the clothes, love the team!!
My forever go to when online shopping and just love when I receive my beautifully packed bag of goodies from P&P, which always feels so personal, packed with a lot of love and care…and it feels like Christmas every time I get that parcel in the post.
Returned a dress as it just didn’t suit me but still loved it! The team are also so friendly and helpful and I had a very quick response from Sonia in particular with a query I had about losing my email with credit…naturally desperate to do some more online shopping and grow the P&P wardrobe…thank you!
Such a helpful team !
I have the app and it’s so easy to use and not glitchy like lots of apps can be!
So much too choose from!
A pair of pants I ordered arrived with a stain on them :( I got in contact with the team at petal and pup and they were so helpful! Organised a full refund with free returns :D
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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