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Petal & Pup
4.3 from 739 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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First time buyer

published

First time using Petal & Pup and definitely intend to use again. Satisfied with the lovely items I bought, unfortunately had to return one to be exchanged. The return process was easy to navigate and when some delays occurred, the team was very responsive and eager to assist. Everyone I spoke with or was involved in the process was friendly and helpful.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size

Horrible

published

I am not one to write reviews but on this occasion i am gob-smacked, i purchased a dress and upsized two sized as i really wanted a lovely flowing dress, instead the dress was tight and didn't even fit my size 12 co worker. I ordered a XXL. Only to then she they offer store credits! i will never shop her again why offer store credits only. You are an online store. Terrible experience. I have emailed the company directly with my disappointment.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Poor Customer Service

published

Petal and Pup sent me a dress that absolutely reeked of foul perfume and body odour. It had clearly been worn and then returned. I wonder why they allowed it to be resold. Anyway. I had to email them four times to arrange for a postage return label so I could send the item back. Almost three weeks later, I am still waiting for my refund.....would not recommend and would not purchase here again. Their returns policy is also not great. Credit notes, not refunds, for an online store where you can't try things on is poor form in this day and age.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Anna
Anna
Petal & Pup
Petal and PupPetal & Pup
Shini
Shini Greater Melbourne (Metropolitan), VIC

Saddened by the management of exchanges/returns

published

I bought two items from petal and pup, kept one and wanted to return the other. I would have been happy with store credit bc I love the items on your site! I returned (and paid for)the item but go no response from the Petal and Pup team in regards to a credit note. I emailed them twice and got no return and I’m very disappointed. I won’t be buying from you guys again! Sorry

Incentivised Review No
Return Claim MadeYes
Sizing Very small
Petal & Pup
Petal and PupPetal & Pup
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Melissa Honeyman
Melissa HoneymanSydney, NSW

I am appalled at this company

published

I have tried to return several items and had to pay $15 to return each of those items separately. I still haven't received a response in relation to where my refund or credit note is at and I have sent 5 emails to this company so far. The material is so cheap and the quality is poor for their clothing.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Tiffany
TiffanySydney, NSW

First class customer service!

published

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Anne M.
Anne M.Illawarra, NSW

No refunds and credit only valid for 6 months

published

I received my order timely but the sizes come out really small. Only in fine print they let you know that you can't get a refund but only store credit which is valid for only six months. So if you cannot find something on time that suits you and has the same value they're basically stealing from you. Be aware of this when you shop here!

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

Marieta
MarietaSydney, NSW
  • 3 reviews
  • 1 like

Really bad quality! Not worth the price tag AT ALL!!

published

Fabric is really bad quality. Definitely not worth the price tag. Looks great in the picture, but it's not what you get. It's very deceiving. Never again. Don't waste your money. They don't offer refunds either.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Tori
ToriGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Poor Quality & Customer Service

published

Very disappointed. I am happy to pay $60 for good quality pants (not including shipping) however they were anything but. I was then told that I needed to return the dress (even though I ordered pants) for a credit note. The elastic was completely worn after one use and cannot be repurposed unless new elastic is added. As I wore the pants I cannot return them with the return slip as clearly, after wearing them, I disposed of it. The emails are clearly not personalised whatsoever and the standard form creates unnecessary confusion and frustration. I will not be purchasing again and will advice my followers against doing so also.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Néam K.
Néam K.
  • 2 reviews
  • Verified

Good but not great

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

  • Verified

Great clothing at great price!o

published

Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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