Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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2 dresses - one bad quality
Great site for clothes and dresses.
I bought the Bambina dress in Olive which is amazing and flattering, so I decided to get another Bambina dress in black but unfortunately the quality of this one is bad. The seam fell apart after one wear which is disappointing considering the first dress is great.
Poor quality :(
I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.
Prompt service, but disappointing products.
My first order was a $100 dress that appeared “orange” online and was advertised as “orange”, but when it arrived, it was not “orange” but rather a “rust/brown” colour. It cost $9.95 postage to order the dress and another $9.95 in postage to return it. The store credit was very prompt, so I ordered two winter tops as replacement products. When they arrived, they were not true to size and were huge. Another $9.95 to return the products and once again the credit was promptly applied. I ordered another two different tops and they arrived yesterday.... Once again the colours and cut were not remotely like the colour and cut in the online photos. I’m not prepared to waste another $9.95 to get another store credit. I’ll donate the clothes to charity. Three orders and not one as advertised… Not a great experience when you can’t get a full refund.
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...r and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke
Items are often not as good quality as pictured
I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.
I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers
The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length
I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Pretty poor quality
I've bought an outfit from here before and found that it was relatively okay quality however, wasn't quite true to size. I thought I would give it another go as I assumed it may have been the brand of the jumpsuit not Petal and Pup themselves.
Once I received the clothes I ordered (3 dresses and a skirt) I noticed that they were all pretty poorly made. The design of the skirt has transparent lines that sit right where your bottom is, so people can see your underwear. But my biggest disappointment is that my dresses have shrunk just after ONE w...
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Thanks for reaching out....The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xx
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...e feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...ich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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