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Petal & Pup
4.3 from 696 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Molly
MollySydney, NSW

Perfect dress for my baby shower

published

Absolutely obsessed with this dress, fits perfectly and is so comfortable. Beautiful colour and feel fabulous with it on. I made a mistake with my address also and it was changed with absolutely no hassle. Can’t wait to buy more beautiful things from you - thank you so much!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Amanda Antoinette
Amanda Antoinette
  • 4 reviews
  • 2 likes

Great customer service - very impressed

published

Great customer service - I had an issue and the team resolved it very promptly for me. Impressed with the care they take for their customers :)

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Nicala L.
Nicala L.Darling Downs, QLD

Exceptional Customer service and stunning products

published

I love the affordable Bump Friendly section. Clothing that can be used both during pregnancy and after pregnancy. Helping pregnant women feel beautiful without breaking the bank.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Kaitlyn
KaitlynGreater Melbourne (Metropolitan), VIC
  • Verified

Absolutely love their clothes and the best costumer service!

published

Absolutely love this store and their products! The customer service is amazing and the clothes are amazing quality and true to their size and description. I highly recommend Petal & Pup and can’t wait to get my next purchases!

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Pat
Pat
  • 2 reviews
  • Verified

Excellent customer service and beautiful products

published

Cannot speak highly enough of Fiona in customer service.Had a couple of problems with bridesmaids dresses purchased on my end.
The problems were dealt with promptly and with so much care and help.
Items purchased are of great quality and super fast. Very impressive!.
Petal and Pup obviously pride on customer service and I could not recommend highly enough.
Thank you to the team and especially Fiona.
Great Company ..

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Alison
AlisonWestern Australia
  • 2 reviews

Great after service

published

Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

I love this online store

published

I recently did my my first online purchase with this store. My dresses arrived so quickly and were in perfect condition. I love them all. Email responses were incredibly quick also. I will certainly be shopping with Petal & Pup again in the future. All round great experience.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Letesha A.
Letesha A.South East Queensland, QLD

Cons outweight pros???

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Amazing service

published

Petal and Pup are highly responsive and friendly and go out of their way to help resolve issues.
Service goes a long way, keep it up team !

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Dia
DiaSydney, NSW

Dancer dress - as noted - runs small for the size | Customer Service

published

I had to return my dress as the fit wasn't great. However, talking with Jess on the online chat was so very helpful and provided options of what to do. In other conversations in the past with the online chat, have always offered amazing customer service and will assist in any way they can.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small

Petal and Pup are wonderful!!

published

The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Jackie J.
Jackie J.South East Queensland, QLD

Great experience

published

Thank you Petal & Pup for being so wonderful and helping out when I chose the wrong product. A quick email and all was resolved with a kind and timely response. A very happy customer, will be on my faves list xx

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Liv
LivGreater Melbourne (Outer), VIC

Amazing customer service

published

My review isn’t about the products because they speak out for themselves, the design , tge quality and everything.. i just want to say tge customer service is tge best , they make sure you are happy and satisfied..they always reply to your emails or questions making sure you get what you want..it’s my favorite store and will definitely keep shopping there ❤️

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Alyssa
AlyssaSouth Australia
  • Verified

Amazing company and customer service!!

published

I first came across Petal & Pup on Instagram and immediately fell in love with their clothes. There are so many beautiful pieces to choose from and I am so happy with the things I ordered - I bought multiple colors in the Hawthorne pant, which are incredibly comfortable and chic, and a couple other cute tops that I wore all throughout summer. A couple dresses I ordered just didn't suit my body type right now and I had an amazing experience working with Fiona on the support team to get them sent back. I support this company and would absolutely order from them again!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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