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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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Best quality and best customer service
I love all your clothings such good qualities, customers service team is always on the help
Will definitely purchase more :))
- 5 reviews
- 2 likes
Best customer service around!
I unfortunately ordered the incorrect dress and reordered without waiting to receive the original package as needed it for an event. After contacting the customer experience team they were extremely helpful in getting the matter sorted and was one of the best customer experiences I’ve had in a really long time! Everyone I have interacted with has been absolutely fabulous and as I first time buyer from Petal & Pup, I can guarantee I’ll be coming back and recommending you to all of my friends. Thank you to the amazing team for all of your assistance.
Obsessed with their clothes
Always something I like on Petal and Pup I can’t resist!! Delivery is always quick and quality and fit of clothes is perfect. Can’t wait for my next purchase :)
2 dresses - one bad quality
Great site for clothes and dresses.
I bought the Bambina dress in Olive which is amazing and flattering, so I decided to get another Bambina dress in black but unfortunately the quality of this one is bad. The seam fell apart after one wear which is disappointing considering the first dress is great.
Contacted Petal and Pup and they were great about sorting out the dress. In the end I sent the dress back for a refund. Would of liked an exchange but unfortunately the dress is sold out. Happy to purchase it again when it comes back in stock.
Hi Susanna,
Thank you so much for taking the time to leave this review! I am so incredibly disappointed to hear that you were not completely satisfied with your item and that it wasn't as hoped. Qua...
Read morelity is incredibly important to us here at P&P so I truly can't apologise enough that the second garment you received was below your expectations.Find out how Petal & Pup compares to other Clothing Shops & Brands
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Perfect
I ordered one dress last week, (Kota dress, rust), got it today. Absolutely perfect fit, feminine, flattering. Can't wait to wear it to party this weekend.
Hi Margaret!
Thank you so so much for taking the time to leave this review!...
Read more We are so happy to see this wonderful review of our Kota Dress! We hope you feel amazing when wearing it out this weekend! Thank you so much again! We hope you have a wonderful day. With love, P&P xxAmazing Customer service!
Jess from CS was so friendly and quick in responding to my email regarding an error in payment! She was very friendly and accomodating and is the reason why I will continue to shop here! Quality of everything I have bought so far has been amazing and return time and resend is within 24 hours!
Hi Hayley!
Thank you for a lovely review, we are very appreciative of this. ...
Read more To hear that the quality of items you've purchased have been amazing is fantastic feedback for us. We are so happy to hear Jess was able to assist you in a friendly and timely manner as well! We think she's a great asset to our team so we will be sure to pass this feedback to her as well! We look forward to serving you again in the future, with love P&P xxGood service never goes out of style
Petal & Pup were fantastic when communicating with me regarding a return that didn't suit. I have purchased a few garments and always been happy with the quality, service and value
Hi Liss,
Thank you so much for taking the time to leave a review. ...
Read more We are so happy to hear the Customer Experience team were able to provide assistance with your return. Please feel free to reach out whenever you feel the need to do so. Have a wonderful day, love P&P xxOutstanding service
Thank you so much for the great service.
It’s hard to find online businesses that take pride in their customer service. I had an issue with one of pieces I purchased, petal and pup have resolved this issue so promptly and with ease for myself.
I am so glad I came across Petal and Pup, I absolutely LOVE this business and am so glad to have received such great service so that I can continue to use them in future.
Hi Sarah,
Thank you so much for taking the time out of your day to provide such a lovely review, we are very appreciative of this. ...
Read more We are so happy that our Customer Experience team were able to look after you and provide the appropriate help where necessary. Our team are always striving to provide a service that exceeds expectations and creates tailor made solutions where possible, so we will be sure to pass on your feedback. We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx- 2 reviews
- 3 likes
The best customer service
I bought a product online, it came in 2 days so very quick delivery. The product wasn’t suitable so I was directed to a link to exchange it and with a few easy clicks, I had purchased a different size and was printing the shipping label to exchange my item. It was the easiest exchange system I have ever seen. Not to mention the customer service was incredible! Would highly recommend.
Hi Chrystal,
Thank you for taking the time to leave us such a lovely review! ...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We are so happy our new returns process was nice and easy to navigate! We hope you have an amazing day and thank you for brightening ours! With love, P&P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Super fast delivery
First time customer. Excellent quality, delivery in less than 24 hours. This has to be one of my best online shopping experiences so far. Sizing is spot on. Well done Petal & Pup
Hey Melissa!
Thank you so much for the wonderful review. ...
Read more Our team always strive to provide a service that exceeds expectations and create an enjoyable shopping experience for our customer. So we truly appreciate this feedback! We truly hope this has encouraged you to continue shopping with us again in the future. With love, P&P xx- 5 reviews
Great products, excellent service
I've bought off here multiple times and it's great. Some items may not be as good as others but I just go off what the reviews say.
The sizing is pretty spot on there's only been one item where it did not fit me. There is a good selection of clothing.
The customer service is amazing! They are super friendly, respond back quickly and were very accommodating to my requests. They also dispatch orders pretty fast.
Perfect dresses for all occasions
Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.
Find out how Petal & Pup compares to other Clothing Shops & Brands
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Amazing return process
On top of having amazing delivery times, Petal and Pup have such a great the return process on their website! Larger clothing stores that have been around forever don’t even have such a user-friendly, streamlined online return system. So helpful!
- 2 reviews
Excellent product and customer service
I have been ordering from Petal + Pup for years now because of the quick turnaround and I live in Perth. You can quickly jump on the app or website and make your purchase knowing you will receive the purchased items in a few days.
I'm never disappointed with the quality of each purchase. All run true to size and of good quality.
The customer service team are quick to respond and are kind. They do a fantastic job and I will continue shopping with Petal + Pup
Phenomenal customer service
Great team. It was my first time purchasing from P&P and they made it very easy to exchange an item that just didn’t suit me but was perfectly fine in quality.
I had made an error with my exchange and the staffs attention to detail on helping me correct this error was next to none.
Highly recommend these products due to having such outstanding experience and I absolutely love the 5 other pieces I purchased ❤️ Thanks again guys x
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Rachel,
Thanks for taking the time to leave this review!...
Read more This truly means the world to our Customer Experience team when we hear such wonderful feedback. We hope you have an amazing day and thank you for brightening ours! With love, P&P xx