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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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- Verified
Excellent Customer Service, Ok quality
P&P has really cute clothes but the prices are too high in my opinion. To be quite fair, every piece of clothing regardless of retailer is marked-up dramatically! I do think that their sizes are slightly inconsistent depending on the item but they have made a solid effort to note when items fit smaller or larger than expected. I have only ordered twice - once earlier in the year and once in the last week. I do think the quality of the clothes seems much lower since my original order. In my recent order, some of the clothes had a strong chemical...
Read more scent, hems were not consistent, threads coming undone, or very sheer. I think the inconsistent quality and chemical odor is typical of any large-scale production out of China, perhaps they have switched manufacturers. I can't comment on the life of the clothes as we're still working from home and limited activities where I live due to COVID, so I haven't worn or washed them as I would normally. Their customer service is excellent as other reviewers have noted. I have always been extremely satisfied with the quick turnaround time for shipping, contact for service issues, and return credits. I do wish they offered free return shipping but I understand that this leads to many items being returned in poor condition (worn, stained, etc.). All in all it's a very nice site with really sweet employees! They do have sales very often. I definitely recommend if you are looking for a cute outfit < $100 USD.- 3 reviews
- 1 like
Disappointed ☹️
I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.
- 3 reviews
- 1 like
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...
Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xxExcellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...
Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xxFind out how Petal & Pup compares to other Clothing Shops & Brands
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Ok but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!- Verified
Great clothes
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
Hi Emma,
Thank you so much for leaving such positive feedback!...
Read more We are over the moon that you have had such an amazing shopping experience with us and we look forward to providing this level of service to you again in future! ♡ Please be assured that we are constantly looking into ways of improving our service so please be sure to keep checking back at our website to see when these changes are implemented in future :) With love, the P&P team xxReview collected in partnership with Petal & Pup
- 2 reviews
- Verified
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
Hi Monica,
Thank you so much for your lovely feedback! We are so glad to hear that you have loved your previous P&P purchases! ...
Read more We have restocks landing daily, however we will definitely try improve on our stock levels. Please also subscribe to our newsletter to be the first to know about any upcoming sales :) Hope this helps! With love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
Hi Karina,
Thanks so much for your lovely feedback! It is so wonderful to hear that the sizing and quality of your garments has been nothing but amazing! ♡...
Read more We are constantly looking for ways to improve our service to ensure that only the highest quality is being received by our lovely customers, so please be assured that we have taken your feedback on board and will endeavour to have this implemented in the near future. Have an amazing day! The P&P team xReview collected in partnership with Petal & Pup
- Verified
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
Hi Nadia.
Thanks so much for leaving such wonderful feedback! We are so happy to hear you love using our site :)...
Read more If you ever need assistance with finding any particular styles, please just contact our customer care team as we are always happy to help ♡ With love, the P&P team xxReview collected in partnership with Petal & Pup
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- Verified
Good products, just not flexible enough.
Products have been great, online ordering has been good to.
Wish the products were model on size 12 girls as well to see what the item looks like and I wish you could get a full refund not just a credit, I would definitely buy more items.
Hi Catherine,
Thanks so much for your lovely review! We are so thrilled to hear that your shopping experience with us has been smooth and that you have loved the products received! ♡...
Read more In regards to our returns policy, please know that this is definitely something we are looking into as we want all of our customers to have a positive shopping experience with us here at P&P, so be sure to keep checking back at our website for any future changes :) Have a lovely day! The P&P team xxReview collected in partnership with Petal & Pup
My Personal stylist
I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!
Hi Giselle,
Thank you so much for your lovely feedback! ♡...
Read more This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and please do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xx- Verified
So many of the items are made for me. Love it!
Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.
Hi Elise,
Thank you so much for passing on such lovely feedback! ♡...
Read more We are so sorry about this inconvenience regarding the filters on our website, I will pass this into our IT team and hopefully have this resolved for you. As for the garments you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au clarifying the issue and we will be able to resolve this for you as soon as possible! Thank you and have an amazing day! The P&P team xxReview collected in partnership with Petal & Pup
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- Verified
Wish List
You need a wish list, it’s hard to remember the items you like to compare. Most online clothing stores will have a wish list. Otherwise love your store don’t change a thing
Hi Emma,
Thank you so much for providing such wonderful feedback!...
Read more We're super excited to announce that we do now have a wish list function on our website! You'll find the heart in the right hand corner of your browser, and on every product, below the add to cart button. We hope this helps! Have an amazing day! ♡ The P&P team xxxReview collected in partnership with Petal & Pup
The reviewer stated that an incentive was offered for this review
- Verified
Love the styles but need more sizes
The dress's are lovely, so many pretty styles and all are pretty true to look, size and pattern. Delivery is super fast, typically the next business day.
The only downside is that most styles, or at least the really pretty ones, only go to a size 12, more 14/16's would be great.
Hi Angela,
Thank you so much for providing your lovely feedback! ♡...
Read more We're definitely working on getting all the lovely pieces in more sizes, as we know that we're missing a few. Thank you again and have a wonderful day! Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Love these dresses
I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.
Hi there,
Thank you so much for your lovely review! ...
Read more We are so thrilled to hear that you're loving your P&P dresses - and how amazing that you were complimented throughout the night! :) If you ever need any assistance with sizing, please do not hesitate to contact us as we would love to ensure that you find your best fit. Much love, the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi Lucy, thank you for taking the time to provide your feedback. I am terribly sorry to hear about the fault on your 'Cisco' top, as well as the broken earrings, as this is never the kind of shopping ...
Read moreexperience we wish upon any of our customers. However, it is within our best interest to assist you further. Although I was unable to locate any email correspondence from you, our Customer Experience team are eager to guide you through the next best course of action so that we can offer you a tailor made solution best suited to you. Please be rest assured, we completely understand the disappointment and frustration this must cause. To have only worn this once and not washed it is definitely not the standard of quality we endeavour to maintain.