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Petal & Pup
4.3 from 676 reviews · View Statistics
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Liv
LivGreater Melbourne (Outer), VIC

Amazing customer service

published

My review isn’t about the products because they speak out for themselves, the design , tge quality and everything.. i just want to say tge customer service is tge best , they make sure you are happy and satisfied..they always reply to your emails or questions making sure you get what you want..it’s my favorite store and will definitely keep shopping there ❤️

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Alyssa
AlyssaSouth Australia
  • Verified

Amazing company and customer service!!

published

I first came across Petal & Pup on Instagram and immediately fell in love with their clothes. There are so many beautiful pieces to choose from and I am so happy with the things I ordered - I bought multiple colors in the Hawthorne pant, which are incredibly comfortable and chic, and a couple other cute tops that I wore all throughout summer. A couple dresses I ordered just didn't suit my body type right now and I had an amazing experience working with Fiona on the support team to get them sent back. I support this company and would absolutely order from them again!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Annie
AnnieGreater Melbourne (Inner), VIC
  • 2 reviews

Good prices, fun designs and good quality

published

I always shop with P&P, I often use the dresses for a season or two, but that's fine for that price! Recommend. Only downside you pay for returns yourself.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Teagan P.
Teagan P.Sydney, NSW

Wonderful customer service and products, always!

published

Always love shopping with P&P, but my recent interactions with their customer service team after receiving a faulty (from delivery) item has really reinforced my positive experiences. The girls are always willing to help out, and on this occasion I was lucky enough to be assisted by the lovely Fiona - she's an absolute asset to their team. She was more than happy to honour the discount I'd received on my initial purchase, as well as provide me with specific updates on the status of my new order and keep me in the loop. Props to them for their consistently wonderful customer service, what a great team you guys have :)

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Sophie
SophieNew South Wales

Amazing Customer service

published

Absolutely amazing customer service from Jess at Petal and Pup. Couldn’t fault this brand and the way they dealt with my issue of not receiving tracking details ( due to my own fault of an incorrect email ) they got back to me within 24hours with my tracking details and a very personal email response.

Also received my order and it’s amazing Quality , highly recommend

Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Courtney
CourtneySouth East Queensland, QLD

10/10 service!

published

So happy with the service I have received. After having a terrible experience with another company when it comes to returning items, I have had the BEST experience with petal and pup, so nice to know there are still companies out there that want to help and assist their customers to get the best outcome!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Kiran
KiranSouth East Queensland, QLD

Great clothes and amazing support team!

published

I've bought quite a bit from here and love it all.
Easy site and app to navigate, great designs/styles and quality clothes.
Packaging and delivery is prompt!
The customer support team have also gone above and beyond to help!
Wouldn't hesitate to recommend at all :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Melinda H.
Melinda H.Pilbara, WA
  • Verified

5 star customer service. Fast shipping.

published

Amazing service from Petal & Pup. Extensive range of quality & affordable products for all occasions. I live remote WA & shipping is fast which is super impressive. I entered the wrong shipping address & contacted customer service. Jess was great in rectifying it immediately & there was no delay in receiving my dress. My first preference when ordering online.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
anonymous
anonymousSouth East Queensland, QLD

beautiful dress and bump friendly

published

beautiful dress,great quality,so flattering and bump friendly!!i still go with my usual size S/M for this dress also great customer service,fast response and informative.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Amazing service

published

I had an issue with one of the products I received but it was quickly fixed, service was amazing and caused no stress for me, even with me being stuck in lockdown!
Thank you again guys! Love wearing your products too.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
  • Verified

Best customer service ever

published

A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
  • Verified

Some of my favorite pieces and GREAT customer service!

published

I placed an order with Petal and Pup for a few items. It was all adorable and great quality but I had to part ways with two things bc I hadn’t planned to keep them all in the first place. Upon my return, I mixed up two return labels sending the wrong items back. ‍‍Petal and Pup’s customer service was wonderful. They kept in touch with me until they located my items and returned them to me while they covered the cost of the return for the correct items. Such a pleasant solution to my own error!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Dani
DaniGreater Melbourne (Metropolitan), VIC

Brilliant customer service

published

Beautiful clothing, lots of options available for all body types. Easy to navigate and very friendly customer service. Will definitely shop again

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Gaby B
Gaby BSouth East Queensland, QLD

Quality clothing, quality customer service!

published

I have purchased from Petal and Pup on multiple occasions and have also dealt with their customer service team recently. Shoshana in particular has been a massive help with my needs!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
  • Verified

Exceptional customer service

published

I placed an order that was accidentally processed twice. I emailed & promptly received a response & was recredited the amount without any questions. I shop mostly online & it can be hard to find companies that provide great quality clothing AND great customer service. Petal and Pup does both of these things very well, and that’s one of the reasons I will continue to shop with them.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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