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Petal & Pup

Petal & Pup (page 3 of 4)

4.3 from 696 reviews · View Statistics
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Reviews

4.7
76 reviews
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  • Verified

The Best Customer Service!

published

This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!

Petal & Pup
Petal and PupPetal & Pup
Kate
KatePilbara, WA

Great customer service

published

Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality.

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

Petal & Pup
Petal and PupPetal & Pup

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

Jules
JulesMid North Coast, NSW

Fantastic company to deal with!

published

I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication.

Petal & Pup
Petal and PupPetal & Pup
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Shani C.
Shani C.South East Queensland, QLD

Love this business!

published

This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend!

Petal & Pup
Petal and PupPetal & Pup
Carol
CarolSydney, NSW
  • Verified

Excellent customer service. Fast and efficient

published

Great product and customer service excellent on a faulty item
Will definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Very satisfied
Easy to navigate
Thank you

Petal & Pup
Petal and PupPetal & Pup

Hey Carol, thanks so much for leaving your review! We are so happy to hear you have received great customer service and the website was easy to navigate. We look forward to serving you in the future! Love the team at P+P xx

Nicole K.
Nicole K.
  • 3 reviews
  • 4 likes

Quick and helpful customer service

published

I have very low expectations of customer service after some poor experiences with other retailers, but the team at Petal and Pup were very quick in their response and I got a great outcome! They have an amazing range that always catches my eye, and after this customer service experience I will make sure to shop there again and recommend them to everyone!

Petal & Pup
Petal and PupPetal & Pup
Sally S
Sally SGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Exceptional service and great products

published

Exceptional customer service when I have a query and always the nicest clothes that are generally true to size. Easy returns and super quick delivery. Love petal and pup, always my go too for causal and dressy clothes

Petal & Pup
Petal and PupPetal & Pup

Super amazing! Trusted!

published

Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it!

Petal & Pup
Petal and PupPetal & Pup
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Lynnie
LynnieGoulburn Valley, VIC

Faulty Garment

published

I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence.

Petal & Pup
Petal and PupPetal & Pup
Maree O.
Maree O.South East Queensland, QLD

Exceptional customer service from the very first moment

published
Petal & Pup
Petal and PupPetal & Pup

Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!

published

Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team

Petal & Pup
Petal and PupPetal & Pup
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Irene
IreneSydney, NSW

Quality pieces and Great customer Service

published

Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here!

Petal & Pup
Petal and PupPetal & Pup
Mei
MeiSouth East Queensland, QLD

Wonderful shopping experience

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Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx

Petal & Pup
Petal and PupPetal & Pup
Sophie
SophieSydney, NSW

Incredible customer service

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My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.

Petal & Pup
Petal and PupPetal & Pup

Love love love the brand!

published

Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!

Petal & Pup
Petal and PupPetal & Pup
JessieL
JessieLMetropolitan Adelaide, SA
  • Verified

Amazing Customer Service!

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One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you

Petal & Pup
Petal and PupPetal & Pup
  • Verified

Customer Service

published

I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends.

Petal & Pup
Petal and PupPetal & Pup

Great customer service

published

Products are high quality and I am a regular customer. I unfortunately received an order which which had damage/discolouration on the products but the customer service team were fantastic and facilitated a refund even though one item had its tagged removed. Very prompt responses and easy to deal with. I will continue to be a returning customer.

Petal & Pup
Petal and PupPetal & Pup

Amazing customer service

published

Very satisfied with the great customer service from the team at Petal and Pup! Love all the beautiful garments they sell, I'd buy them all if I could! Easy to navigate website.

Petal & Pup
Petal and PupPetal & Pup
Tori
ToriGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Poor Quality & Customer Service

published

Very disappointed. I am happy to pay $60 for good quality pants (not including shipping) however they were anything but. I was then told that I needed to return the dress (even though I ordered pants) for a credit note. The elastic was completely worn after one use and cannot be repurposed unless new elastic is added. As I wore the pants I cannot return them with the return slip as clearly, after wearing them, I disposed of it. The emails are clearly not personalised whatsoever and the standard form creates unnecessary confusion and frustration. I will not be purchasing again and will advice my followers against doing so also.

Petal & Pup
Petal and PupPetal & Pup
Lisa R.
Lisa R.South East Queensland, QLD
  • Verified

Nice pieces but no refunds issued which is frustrating!

published

Great online shop, check out is great to use, the clothes themselves are really well prices for such good quality. Everyone comments on my linen pieces all the time so they do have nice pieces. The only issue was I spent $750 on my first shop without realising (my fault) there was ZERO refunds just exchanges but after spending $750 this was literally half the shop and I didnt want anything else.
Had to pay also for return freight 3 times and get 3 credits because buying online, who knows if it will look good or not.
They are a successful brand, it would show more faith and confidence if they offered refunds for original condition pieces.
I would recommend to all my friends and I do - I really love their clothing.

Petal & Pup
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Clare W
Clare WSouth East Queensland, QLD

Wonderful Customer Service

published

I have been shopping with Petal & Pup for awhile now, and love their lovely items at great prices. What really impressed me was when I unknowingly let a large gift card expire, and when I went to redeem it Petal & Pup were so understanding and gave me the opportunity to use it by extending it past its date. They were under no obligation to do so, but I'm so grateful they did!

Petal & Pup
Petal and PupPetal & Pup
Néam K.
Néam K.
  • 2 reviews
  • Verified

Good but not great

published
Petal & Pup
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  • Verified

Great clothing at great price!o

published

Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices

Petal & Pup
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