Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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The Best Customer Service!
This company offers quality products and service. I received compliments with the cardigans, blazer, and coat I ordered. When I had an issue with a product, the customer service (Sophie) responded as soon as I sent my message and resolved my issue on the spot. Will purchase more from this company for sure! Highly recommended!
Great customer service
Petal and Pup have such beautiful clothes. Unfortunately the dress I purchased was not quite right for the event I needed it for, but the customer service was above and beyond in helping me with returning it. Highly recommend this store. Other items I've purchased from here other times have been beautiful quality.
Amazing Customer service
I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...
Fantastic company to deal with!
I have ordered quite a few items off Petal &Pup and I highly recommend them. I needed to return An item and they were so accomodating and very quick with communication.
Love this business!
This business is just amazing! Super fast delivery and amazing customer service! Could not be more satisfied! Faulty exchange was quick and efficient too. Product quality is awesome too. 100% recommend!
Excellent customer service. Fast and efficient
Great product and customer service excellent on a faulty item
Will definitely purchase again from this site
Email turnaround response excellent
Love the website. Easy to navigate also
Easy to navigate
Quick and helpful customer service
I have very low expectations of customer service after some poor experiences with other retailers, but the team at Petal and Pup were very quick in their response and I got a great outcome! They have an amazing range that always catches my eye, and after this customer service experience I will make sure to shop there again and recommend them to everyone!
Exceptional service and great products
Exceptional customer service when I have a query and always the nicest clothes that are generally true to size. Easy returns and super quick delivery. Love petal and pup, always my go too for causal and dressy clothes
Super amazing! Trusted!
Super fast shipping, simple returns if needed and wonderful products . Would order from again 100% the customer service is second to none. Highly recommend to anyone thinking of buying! Love it!
I purchased a dress on sale, didn't actually wear it until 5 months later. When I washed it it came away at the seam. I contacted Petal & Pup and they were fantastic. Gave me a credit which is enough to have the dress repaired. This is exactly why I can buy from Petal and Pup with complete confidence.
Exceptional customer service from the very first moment
This was my first shopping experience with petal and pup . Keep in mind I’m not the most tech savvy but this was the easiest Online shopping experience I’ve had online so far. I received my order the very next day which I found incredible Such fast service and beautifully packaged! As it turned out my shorts were labelled incorrectly so the actual shorts were small even though the label said large I let them know immediately and was met with the most positive, bright attitude and they made it so easy for me to return my incorrect order and the...y sent me the correct sized one directly so I had my whole outfit which fit perfectly the very next day and I was so happy with their service. I must say it’s a rare thing these days to be met with so much graciousness and just a really good attitude & in all honesty it wasn’t just a one off as I was met this way by every staff member I interacted with. I’m more than impressed and I will definitely recommend this website to anyone and I will certainly be shopping again with Petal & Pup. Thank you team for fantastic service and a beautiful new outfit that I love Kind Regards Maree
Compared to other Aus brands, these guys have amazing service! So accomodating and also the clothes are lovely too!
Amazing range of stylish clothes for a range of ages and also super fast website. Really pleasant shopping experience all round, with outstanding customer service, particularly the social media team
Quality pieces and Great customer Service
Returned some items which were the wrong size and received a credit note to the value of $160. Unfortunately When I went to use it realised I let it expire by 4 weeks... I emailed customer service and explained the situation. They happily reissued me with a new credit note which I wasn’t expecting. Clothing Ive purchased has always Matched description and been High quality. Highly recommend shopping here!
Wonderful shopping experience
Petal and pup is a wonderful website to shop at. Their products are lovely, but I enjoyed most the fast delivery and prompt customer service. With my busy work and home life, I don't usually get a chance to shop for me, so being able to do this online with a dream website and customer service team that's on point is a treasure because it's stress free. Keep up the wonderful work that you do, deeply appreciate your online presence. I will be shopping again soon xx
Incredible customer service
My item was purchased 6 months prior, but due to an uncommon defect with the product, the P&P team allowed a return. The team was so pleasant to deal with & I am so thankful for the result. Thank you P&P for the most beautiful and incredible customer service.
Love love love the brand!
Petal and pup not only have amazing product quality, but have an incredible customer service team! I had to return something that was outside of the returns policy, but they were so amazing, and I was so happy to get a credit note, then ended up buying so much more!!!
11/10 would recommend to anyone who wants to shop with this brand!
Amazing Customer Service!
One of the most amazing customer service experiences I’ve had to date. Extremely helpful, understanding and polite. I would highly recommend. I will definitely be a returning customer. Thank you
I purchased 2 Satin dresses for my sisters wedding. Upon receiving, I saw that I only had 25 days to make my decision. I wrote to Petal & Pup and explained my dilemma of needing more time to decide. I quickly received a response encouraging me to take my time and when I was ready, I could send back one dress. It's been a few months, and with the corona virus, the wedding is now pushed out completely. I again reached out to customer service, and within 24 hours, I received the return label, along with a personal, kind, warm hearted response. I'm beyond impressed with Petal & Pups customer service, and will be recommending to friends.
Great customer service
Products are high quality and I am a regular customer. I unfortunately received an order which which had damage/discolouration on the products but the customer service team were fantastic and facilitated a refund even though one item had its tagged removed. Very prompt responses and easy to deal with. I will continue to be a returning customer.
Amazing customer service
Very satisfied with the great customer service from the team at Petal and Pup! Love all the beautiful garments they sell, I'd buy them all if I could! Easy to navigate website.
Poor Quality & Customer Service
Very disappointed. I am happy to pay $60 for good quality pants (not including shipping) however they were anything but. I was then told that I needed to return the dress (even though I ordered pants) for a credit note. The elastic was completely worn after one use and cannot be repurposed unless new elastic is added. As I wore the pants I cannot return them with the return slip as clearly, after wearing them, I disposed of it. The emails are clearly not personalised whatsoever and the standard form creates unnecessary confusion and frustration. I will not be purchasing again and will advice my followers against doing so also.
Nice pieces but no refunds issued which is frustrating!
Great online shop, check out is great to use, the clothes themselves are really well prices for such good quality. Everyone comments on my linen pieces all the time so they do have nice pieces. The only issue was I spent $750 on my first shop without realising (my fault) there was ZERO refunds just exchanges but after spending $750 this was literally half the shop and I didnt want anything else.
Had to pay also for return freight 3 times and get 3 credits because buying online, who knows if it will look good or not.
They are a successful brand, it would show more faith and confidence if they offered refunds for original condition pieces.
I would recommend to all my friends and I do - I really love their clothing.
Wonderful Customer Service
I have been shopping with Petal & Pup for awhile now, and love their lovely items at great prices. What really impressed me was when I unknowingly let a large gift card expire, and when I went to redeem it Petal & Pup were so understanding and gave me the opportunity to use it by extending it past its date. They were under no obligation to do so, but I'm so grateful they did!
Good but not great
The website should be easier to navigate, should be one page so that it’s easier and faster to look through all styles instead of several pages and having to click next or previous.
Returns should be free. By doing this customers will definitely buy more items, this will prevent customers from ‘not buying in case size and fit not right and have to end up paying for postage back) most customers are nervous about buying things online and when it comes to ladies wear returns should be made easier so that customers could buy more than one size kno...
Great clothing at great price!o
Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices
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