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Petal & Pup

Petal & Pup (page 2 of 10)

4.3 from 680 reviews · View Statistics
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Erin M
Erin MGreater Melbourne (Inner), VIC
  • 2 reviews

Amazing!

published

Clothes are beautiful, easy to wear and very good quality. 1 item was faulty and it was so easy to get a refund. I re-bought the item again and it came in 2 days. Very happy!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Excellent customer service!

published

Organising a refund for a dress and the customer service was amazing! Very good communication and very understanding with personal requests!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Melanie
MelaniePerth, WA

Exceptional!

published

Exceptional, prompt customer service. Answered my question within the same day and was able to promptly proceed with ordering. Can’t wait to receive my coat, cardi and jeans.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

MOSELLE
MOSELLEPerth, WA

Unashamed repeat customer!

published

- web & app super easy to use
- new arrivals every week!
- efficient delivery & customer service
- gorgeous clothes!
There’s my 20/20 word limit

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Chrissy
Chrissy
  • 3 reviews
  • 1 like

Beautiful dress used for baby shower

published

I really stepped out of my comfort zone when I purchased this dress. But it was so comfy and so different. I really loved it. Made me feel special on my baby shower. Great quick postage also.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Melody
MelodySouth East Queensland, QLD

Lovely Lanskie skirt

published

Perfect fit, excellent customer service and speedy delivery!!! First time Petal & Pup purchase but I will definitely buy more now!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

The very best customer service!

published

Shoshana helped on my most recent query, she was extremely helpful and efficient, sorting out my issue within minutes. I would definitely recommend.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Bri
Bri
  • 2 reviews

BEST CLOTHES!!

published

Petal and pup is my go to for online shopping! Best clothes/ such good quality and such easy customer service :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Love their clothes and the service is great!

published

The website is easy to navigate and they show “true to size”, “runs bigger/smaller” so you pick the best size

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Not only beautiful clothing but also gorgeous customer service

published

Petal and Pup have an excellent returns policy, their customer service is outstanding and extremely quick to respond. Their clothing is also very affordable and of good quality. I only returned because the dress didn't suit my figure, but I was issued a gift card upon return. Thanks for everything, I'm very happy. x

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Excellent customer service. Recommend their brand

published

I was in contact with Sophie from the Petal & Pup team and she made sure to support me through my needs. Definitely recommend.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised

Great quality dress! Great cust service!

published

After a slight mix up, Jess from petal and pup went above and beyond to get the dress to me in time for my event. The dress itself was great quality and I loved it!

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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Fast delivery. Great quality

published

Clothing is really good quality placed my order on a Monday afternoon on a public holiday and revived my order midday Wednesday :)

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi, thank you for a lovely review! We are very appreciative of this. To hear that our quality and fast shipping was amazing is wonderful feedback for ourselves. We look forward to serving you again in the future, with love P&P xx

Katie
KatieGreater Melbourne (Outer), VIC

Customer service

published

Petal and Pup customer service is 10/10. Their online support is great, very responsive and helpful.
My credit voucher was due to expire, an item I wanted to buy was out of stock Sarah happily extended my voucher. Moments later renewed voucher was emailed, customer service at its best :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Amber
AmberGreater Melbourne (Inner), VIC

Excellent customer service

published

Quick customer service via Instagram, fastest shipping and processed my return next date after posting credit into my account same day - I returned months after purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Awesome customer service!

published

Just a quick note to say how impressed I was with the customer service offered by Petal and Pup. I accidentally did something wrong with an online order and it was fixed easily and with no drama. So impressed! Thank you

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

Fantastic Customer Service

published

Easy to follow website, great products and styling guides. I found that the range was good especially for maternity wear and bump friendly, sizing is generous, great pricing and quality not to mention customer service and speedy delivery

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Michelle Collins
Michelle CollinsSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Great customer service

published

The service I received from Fiona has been amazing helping me with a refund/credit & repurchase. Thanks for all your help.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Fantastic customer service

published

I have purchased several items and they are all lovely. Recently purchased the wrong size by mistake and deleted the confirmation email. Contacted customer service and they were very helpful and the item was returned quickly and easily.
Delivery is also amazingly quick - we are in central New South Wales and get orders within days.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Amazing in every way!

published

Couldn’t recommend Petal & Pup highly enough! I ordered a dress from them on the Monday at about 1pm and received it the very next morning at about 9am!!! The quality of the dress I purchased was so lovely and also very very comfortable! The online store is very easy to navigate! Communication with Petal & Pup couldn’t have been any easier, fast responses and very personable! Petal & Pup have an extensive range of beautiful quality clothing (some items can even been worn during pregnancy which I found amazingly helpful!)
Thank you Petal & Pup, I will definitely be back for a million more purchases ♥️Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Isabella
Isabella
  • 2 reviews

Beautiful bridesmaid dresses!

published

Loved the Hepburn dresses in navy I ordered for my bridesmaids! They were so flattering and such a beautiful colour. All the girls loved them! And one has even reworn hers already.

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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Great store!

published

Super fast delivery as always. Great variety of products. The best customer service I’ve come across. Very friendly and understanding.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Bianca
BiancaSydney, NSW

Excellent service

published

I am so happy with the service and the quality of the products. They arrived in no time :) Will definitely be back to shop again!

Product Quality
5/5
Incentivised Review No
Sizing True to size

Incredible customer service

published

I have purchased a number of items over the past year and the quality is great but even better is the customer service. Fast delivery, easy returns.

Recently contacted the customer service only to receive a lovely email the next day (thanks Fiona).
Great company and clothing!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

  • Verified

You cannot go wrong with Petal & Pup!

published

The website is absolutely wonderful and has so many different options to choose from. I had six weddings to attend this summer, and I got every single one of my dresses from here!

The products are 100% quality and fit so nicely every time. It took a few times of ordering and returning to find my size, but once I did it was perfect. Everything is true to size.

Also, customer service is a 10/10 experience every time! I love this company.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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