Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
First class customer service!
Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)
Amazing Customer service
I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...
They have great clothes. Good variety. Very few sales. Would love a sale or free returns policy. Quick delivery and ease of ordering. Sizing is true to size. Will shop again.
Lovely clothes that are true to size in most cases. Very expensive and often overpriced and unfortunately.
Hard to find your size available regularly. Products often out of stock and email reminders for when a particular item of available often take a long time to occur. I’m currently still waiting on one and it’s easily been more than a month.Products I’ve personally purchased, have been of good quality but mostly overpriced.
Lovely clothes, happy with quality and fit
Lovely styles and fit has always been true to size. Quality is also good.
Would be nice to have free returns and a longer return timeframe, this way one could order more styles and sometimes also different sizes if unsure. I ordered few dresses that I could wear during pregnancy as well and was unsure if my usual size 8 would fit or if I better order 10. I think I would order more often, if free returns were offered.
I love the items and quality, but often find the same product in stores in my area, cheaper and the exact quality.
Easy to navigate
But hard to find particular items that may have been promoted on social media
Quality of products has been wonderful, I know I can depend on the quality here
Good products, just not flexible enough.
Products have been great, online ordering has been good to.
Wish the products were model on size 12 girls as well to see what the item looks like and I wish you could get a full refund not just a credit, I would definitely buy more items.
Good but not great
The website should be easier to navigate, should be one page so that it’s easier and faster to look through all styles instead of several pages and having to click next or previous.
Returns should be free. By doing this customers will definitely buy more items, this will prevent customers from ‘not buying in case size and fit not right and have to end up paying for postage back) most customers are nervous about buying things online and when it comes to ladies wear returns should be made easier so that customers could buy more than one size kno...
You need a wish list, it’s hard to remember the items you like to compare. Most online clothing stores will have a wish list. Otherwise love your store don’t change a thing
Review collected in partnership with Petal & Pup
The reviewer stated that an incentive was offered for this review
Love the styles but need more sizes
The dress's are lovely, so many pretty styles and all are pretty true to look, size and pattern. Delivery is super fast, typically the next business day.
The only downside is that most styles, or at least the really pretty ones, only go to a size 12, more 14/16's would be great.
Great clothing at great price!o
Very easy to navigate store. The clear headings make it very easy to find exactly what I want!
Great range of products with varied styles!
Quality not excellent but still good given prices
Ordered around 7 pm and it was delivered the next afternoon! Always a great range to choose from and the fabric is great quality! I love how they use more than just cheap polyester.
The reviewer stated that an incentive was offered for this review
Lovely products wish they included the brands
The items were lovely. Petal and pup do a great job of choosing high quality items for their store. One thing I would have liked to see is the label for each piece... I was surprised to see some cheaper brands like Sunnygirl when my order arrived. I felt that the price I paid for these items was much higher than expected and although I did love my pieces, knowing that these guys are selling stock from these suppliers means I won't be buying from them again in the future.
Favorite online shop
I've bought a few dresses from Petal & Pup and I can't fault them. For the prices I find the trends on point and quality decent for usually being under $100. The website is usually the first spot a look when needing a new outfit. I would give them five stars except for their return policy is frustrating. There is no way to exchange easily for a different size. Petal & Pup will give a credit voucher to put towards the other size but many times is already sold out by the time you return and receive voucher. I would order both sizes and just retur...n the size that doesn't fit right however they only give store credit for returns. Not ideal customer service return wise especially for a online retailer but overall a great shopping experience if you like the item and want to keep it. The items arrive amazingly fast!
Love this shop
Products are always lovely, sometimes though sizing is not great which is disappointing. Returns are simple and hassle free which makes shopping a breeze. Same day delivery for early orders is excellent as well.
Questions & Answers
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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