Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Quick and easy ordering. Fast responses. Staff always available to assist with any queries so very helpful online assisted with my query within 24hrs.
Amazing customer service!
The most gorgeous dresses! And when I had to return a product (related to customs in my country, not because of the product/store!) customer support was absolutely amazing, very thoughtful service!
Petal and Pup service is fantastic
Very satisfied with the service Petal and Pup provide. Very friendly and understanding staff who care about their customers! Their responses were very prompt and extremely helpful. I love all of the products I’ve bought from Petal and Pup over the years. Overall, recommend Petal and Pup highly!
Customer service was amazing!
I had a faulty product and the lady assisting me was amazing! So helpful and would 100% order from there site again !
Wonderful customer service!
I recently misplaced a credit note which had been issued to me a few months ago. I contacted the office and received fantastic customer service. My credit note was reissued immediately with a friendly email. Was wonderful to receive such amazing service!
Ijust recieved the velma pants in the mail and i absolutely love them!
Such amazing quality and so comfy im tempted to buy another pair!! Thankyou so much.
Fantastic customer service
So happy with the level of customer service. Shout out to Sophie who looked after me. Definitely recommend shopping with petal and pup!
The best customer service EVER!
Having a sales background, my expectations are high when it comes to customer service. Petal & Pup provided the best customer service that I have experienced in a VERY long time. Not only will I be back but I will be recommending you to all my family and friends.
Returning a faulty item
There were marks on my item. They were more than happy to refund and give a discount for another purchase
Petal & Pup is truly amazing!!
Their customer service truly went above and beyond. They truly wanted to ensure the highest level possible of customer satisfaction. I received a dress with the hem starting to come loose, they immediately issued me a full refund and allowed me to keep the dress, which I took to a seamstress and the hem was fixed quickly. I do a lot of online shopping and this was the best customer service I have ever received!
Favourite online shop!
I love shopping with petal & pup! I have used them for years and the service and quality of products just keeps getting better. Would 100% recommended to anyone :)
Amazing Store with the best help!
Amazing store! Beautiful items and always the fastest shipping! Quick with returns and the girls are always super helpful with any issues!
Excellent costumer service!
Very kind and helpful costumer service. Excellent product . I am very satisfied with the quality of every item I have ordered.
Excellent Customer Service and Products
I'm so impressed with the customer service I received from Petal and Pup!
I found the perfect dress online for an event this week, but thought it wouldn't arrive in time due to the recent lockdown and long weekend. I contacted P&P via Instagram and they were so friendly and easy to deal with. They organised to ship my order ASAP and it arrived so quickly! I love the dress, the quality and design is excellent and it fits true to size.
So so happy, I will definitely shop there again!
Friendly and amazing customer service!
Navigating and communicating with customer service was easy, Petal and Pup have real and genuine people willing to help you! If you come across Fiona, she is a star!
The quality of service, clothing and staff is incredible and I can’t wait to place another order!
Thank you everyone at Petal and Pup! <3
Such gorgeous quality, beautifully interesting pieces
I hadn’t previously purchased anything from Petal and Pup before so I was unsure as to the quality, but I am incredibly impressed, the fabric on the Oralie dress (I picked up the colour emerald) was soft, well made and incredibly gorgeous, I purchased it for a friend’s wedding and it’s a style which will look lovely dressed up or down. I’m really impressed with the style selections of Petal and Pup and the customer service was wonderful. I’ll absolutely be purchasing again soon.
Returns help beyond measure
Fiona was so incredibly understanding an amazing to deal with via email. I had just been made redundant and health issues and learned my gift voucher had expired. I sent an email requesting could they please help me and they were beyond helpful instantly even responding over the Easter break on a public holiday. I love petal and pup and I love them even more now knowing I’m not just a number and that my business with them is valued. Thank you so much.
Amazing customer service, you won't find it better anywhere else!
Fiona was so lovely and helpful throughout the whole process, she helped me with a return for some dresses that I didn't know right sizing due to being pregnant. I wore the cutest dress for my baby shower from Petal & Pup, I had so many compliments on my beautiful dress. Thank you
Highly recommend! Amazing service Very fast delivery in 2 days. Size is perfect, fits to size, very satisfied thank you
Just wanted to say that the customer service that is provided is 10/10. Online shopping is easy but when you have questions it makes the experience a little more daunting. I was so impressed with how fast my emails were responded to. Also my order arrived exceptionally fast and I’m in little old Tassie. Very impressed and highly recommend. Good work girls. Xo
Fantastic customer service
I was very impressed with the customer service that I received when returning an item. The team was efficient, super helpful and accommodating. Nothing was a drama and would definitely shop there again
I adore this boutique, it’s literally my go to! For everything!!! I love the fit and how easy it is to return a product!
Excellent quick customer service response
Accidentally ordered the wrong size.
Only realised once confirmation email came through.
Emailed customer support immediately. First thing the next morning had an email saying they could cancel the wrong item before it was shipped and give me a refund. Also got free shipping.
More then happy with the quick and super helpful response to my own error.
Love this boutique
Beautiful boutique that is constantly bringing out new arrivals and up to date with fashion patterns, extremely efficient and professional customer service team.
Great customer service
After ordering an item and it being to big, the team at petal and pup were so helpful! They answered all my emails promptly and helped with getting my store credit as quickly as they could. A big shout out to Sophie who was so polite and lovely in her replies! So glad I found this clothing site and can't wait to make future purchases xx
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