Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Fast shipping. Good quality clothing
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again. Love the styles but not sure I'll shop here again though
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
Incredible Customer Service
I purchased two dresses for Christmas. When received both were too small. I contacted Petal & Pup and got an email reply within 24 hours on a weekend. They were so accommodating. I highly recommend them.
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
Fantastic quality and service
FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P
The reviewer stated that an incentive was offered for this review
- Verified customer
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!
Quality of the material is not the best
Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.
Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.
Good customer service.
I have been very happy with the clothes I have bought from Petal & Pup. The overall quality of the clothes is good, but sizing tend to run small. The only downside is that they don’t offer exchanges of products, only refunds with a store credit, which is a little annoying when you just want to change the size but have to Re-buy it instead of simply being able to exchange.
Aside from that their customer service is excellent. I have emailed their customer service A few times about sizing of products and their replies have been fast and helpful to make sizing decisions.
Love this shop!
I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx
Amazing Customer Service
I ordered some dresses from the Petal and Pup bridesmaid range for my upcoming wedding. I ordered 4 dresses in different sizes based upon what I thought my bridesmaids would fit into, these however didn't all work out and so I needed to swap 2 for another size. The customer service team were super helpful as I wanted to order the right sizes immediately in case they sold out, and didn't want to risk waiting for my dresses to return and a store credit to be processed. The Petal and Pup team enabled me to repurchase the dresses in the correct size and refunded me once I had sent my dresses back to avoid wasting time which could have led to the dresses being sold out. They were so helpful!!
Great customer service, quick delivery.
Very easy website to use. Ordered two tops that weren't my fit but sent back and organised a store credit. Great customer service when discussing my exchange options. Quality of clothes was great, ordered a shirt that was nice and thick.
Awesome service, quick replies to queries, quick posting
Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
The customer service is the best I’ve received from online shopping
The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x
Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.
- Verified customer
Absolutely love there clothing!
I had recently just order for the first time here two very cute dresses unfortunately they both did not fit me and I was sent the wrong color of one dress! But once I contacted them and spoke to Bella she was extremely helpful and made the return process so easy! I will be getting a size up as soon as they receive my return! Everything on the website is categorized very nice and organized and the search bar makes it easy to find an item you’re specifically looking for. There range in bottoms, dresses and tops is so versatile I have such a hard ...time decided what I want because I want everything! Also when I did receive those two dresses I order when trying them on the fabric and material was really well made and neither of them were see thought they were both lined on the inside with is always a MUST! I will most definitely continue shopping here and I can’t wait to add more pieces to my wardrobe! 10/10 would recommend!
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: email@example.com. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at firstname.lastname@example.org and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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