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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
E.S
- 2 reviews
- 2 likes
Fast shipping. Good quality clothing
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again. Love the styles but not sure I'll shop here again though
1 comment
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Madeleine
- 2 reviews
Great experience
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
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Incredible Customer Service
I purchased two dresses for Christmas. When received both were too small. I contacted Petal & Pup and got an email reply within 24 hours on a weekend. They were so accommodating. I highly recommend them.
1 comment
Petal and PupPetal & Pup
Hey Allie, thanks for taking the time to leave your review! I'm so happy to hear our Customer Experience team could turn things around for you - they truly are always aiming to please and will pass on... Read more
the compliments! Merry Christmas! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
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GraceSouth East Queensland, QLD
- 3 reviews
- 1 like
Easy to purchase from with the quickest postage!
The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!
1 comment
Petal and PupPetal & Pup
Hey Grace, thanks so much for taking the time to leave your review! I'm so happy to hear you enjoyed the streamline returns process - we truly want all of our customers to have the best shopping exper... Read more
ience possible! Our Customer Experience team are always eager to work with you and come to a tailor made solution with you :) Have a wonderful week! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Love this petal and pup
Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️
1 comment
Petal and PupPetal & Pup
Hey Kelly, thank you so much for this feedback, we are truly so appreciative! I'm so happy to hear you loved the service and all of the pieces you've received. Thanks for supporting us! We look forwar... Read more
d to serving you again in the future. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Crap online shopping experience ever
Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.
1 comment
Petal and PupPetal & Pup
Hi there, I’m so sorry to hear about your recent experience. Quality is incredibly important to us here at P&P and we never want to leave our customers unhappy. Our Customer Experience team endeavour... Read more
’s to respond to all enquiries with 48 hours - so I’m truly so sorry that you did not receive a timely response and would love to get to the bottom of this. Unfortunately I’m unable to locate any correspondence from the information provided. Could you please send us an email to contactus@petalandpup.com.au, as our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. Best, P&PSimilar opinion? Write a review on ProductReview.com.au!
Responsive customer service
Very helpful customer service via messenger when returning items. Very quick shipping. Items are of high quality and fit well
1 comment
Petal and PupPetal & Pup
Hi Linda, thank you so much for taking the time to leave your review! We are so happy to hear you enjoyed the speedy delivery and even more delighted that you love the feel and fit of all of your piec... Read more
es. Thank you for supporting us! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Fantastic quality and service
FANTASTIC CUSTOMER SERVICE
. I am so impressed with my customer service experience with Petal and Pup. I ordered a top, that when it arrived, was too small. I emailed the team to let them know and returned the item. I loved the top so much though and the quality of the material was quality and just what I was looking for, so I re ordered a larger size. The item arrived within days to New Zealand and when I returned the smaller item, I was refunded and kept in communication with the team throughout the process. I would highly recommend to friends and anyone looking for some fab items!! Thanks P&P
1 comment
Petal and PupPetal & Pup
Hi Lucy, thank you so much for taking the time to post this wonderful feedback! Quality is incredibly important to us here at P+P, so i'm I'm so happy to hear you love your new top and the feel of it'... Read more
s material. Our Customer Experience team is always happy to assist every step of the way with transparent communication. Thank you for making our day and we look forward to serving you again in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Thieves!
I made a large order and was excited to receive my new pieces. As other customers stated, the clothes runs small and bit inconsistent. Unfortunately, most of the items did not fit or didn’t fit well and I had to return them. The return took over 5 weeks to make itself back to Australia. Throughout this time I was exchanging emails with a customer service rep, and when I followed up after they had received my items for about a week, the customer service rep stopped writing back. I have sent multiple follow up emails and no response. I put in a n...Read more
ew inquiry in their customer service page, and still no answer. It is now almost two weeks since they received my items and they haven't issued me a refund or written back. Will be performing a charge back on my credit card. They’re a bunch of thieves!1 comment
Petal and PupPetal & Pup
Hello Maria, Thank you for taking the time to leave your review. Our customers are everything to us and I'm sorry to hear of the poor experience you've had. We recognize that with increased volumes ou... Read more
r team has failed to respond to you within the 48 hours promised. We are doing everything we can to reduce response times to avoid issues like this in the future. We also know the return transit time from the US to Australia has delayed return processing and this has had a negative impact on our customers experience with us. Rest assured we are already working on a solution. Again, thank you for taking the time to share your experience with and giving us the opportunity to do better.Similar opinion? Write a review on ProductReview.com.au!
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JoelleSydney, NSW
- 6 reviews
- 4 likes
Quality of the material is not the best
Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.
1 comment
Petal and PupPetal & Pup
Hi Joelle, thanks for taking the time to let us know your feedback. We really do appreciate it at as we want all of our customers to have the best experience possible so i'm so disappointed to hear yo... Read more
u didn't love the quality of our pieces. Your satisfaction is of utmost importance to us, so if you'd like to send us an email to: contactus@petalandpup.com.au our Customer Experience team would love to come to a solution. Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
DenaGreater Melbourne (Outer), VIC
Customer Service
Had a return and the customer service was amazing, girls were very helpful and friendly would definitely recommend. Keep up the amazing work ladies. Communication was easy as and finalising transaction was pleasant.
1 comment
Petal and PupPetal & Pup
Hi Dena! Thanks so much for taking the time to leave your wonderful feedback! I'm so happy to hear you received friendly, fast service form our Customer experience team! We love taking the opportunity... Read more
to chat with our customers and help them out when we can, and we are so happy this was your experience too. Have a wonderful day, you have certainly made ours! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Good customer service.
I have been very happy with the clothes I have bought from Petal & Pup. The overall quality of the clothes is good, but sizing tend to run small. The only downside is that they don’t offer exchanges of products, only refunds with a store credit, which is a little annoying when you just want to change the size but have to Re-buy it instead of simply being able to exchange.
Aside from that their customer service is excellent. I have emailed their customer service A few times about sizing of products and their replies have been fast and helpful to make sizing decisions.
1 comment
Petal and PupPetal & Pup
Hi Penny! Thank you so much for taking the time to leave your review! I'm so happy to hear you love your pieces and even more delighted that you're happy with the quality as it's super important to us... Read more
here at P&P! at I'm so glad to hear our customer service team was able to assist you in finding the perfect size, they're always eager to help! We can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Leanne O.South East Queensland, QLD
Love this shop!
I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx
2 comments
Petal and PupPetal & Pup
Hey Leanne, thanks so much for leaving your review! We have always prided ourselves on fast delivery. We are so happy to hear that you also received great customer service, this review I am sure will ... Read more
be celebrated in amongst the team. We can't wait to serve you in the future! Love the team at P+P xxThanks guys I think your team should get pay rises :) x
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Isabella
- 2 reviews
Amazing Customer Service
I ordered some dresses from the Petal and Pup bridesmaid range for my upcoming wedding. I ordered 4 dresses in different sizes based upon what I thought my bridesmaids would fit into, these however didn't all work out and so I needed to swap 2 for another size. The customer service team were super helpful as I wanted to order the right sizes immediately in case they sold out, and didn't want to risk waiting for my dresses to return and a store credit to be processed. The Petal and Pup team enabled me to repurchase the dresses in the correct size and refunded me once I had sent my dresses back to avoid wasting time which could have led to the dresses being sold out. They were so helpful!!
1 comment
Petal and PupPetal & Pup
Hey Isabella, thanks so much for leaving your review. We are so happy to hear our Team was able to create a tailor made solution for you, we truly love any opportunity to make our customers day. We ca... Read more
n't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Great customer service, quick delivery.
Very easy website to use. Ordered two tops that weren't my fit but sent back and organised a store credit. Great customer service when discussing my exchange options. Quality of clothes was great, ordered a shirt that was nice and thick.
1 comment
Petal and PupPetal & Pup
Hey there, thanks for leaving your review! We are so happy to hear you received fast delivery and that our Customer Experience Team was quick to take action and ensure you were taken care of. We can't... Read more
wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
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SarahWheatbelt, WA
- 3 reviews
Awesome service, quick replies to queries, quick posting
Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.
1 comment
Petal and PupPetal & Pup
Hey David, thanks so much for leaving your review! We are so happy to read you like the clothing as much as we do, and that you received fast delivery and customer service. We pride ourselves on leani... Read more
ng on our many departments to make the shopping experience enjoyable for all of our customers, we are so happy to hear this has been the case for you! We can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
1 comment
Petal and PupPetal & Pup
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he... Read more
lp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
TeeSydney, NSW
The customer service is the best I’ve received from online shopping
The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x
1 comment
Petal and PupPetal & Pup
Hey there! Thanks so much for your review, it is always such a joy to hear that you received good customer service and you like the products! We truly love any opportunity to communicate with our cust... Read more
omers. We look forward to our next interaction! You have truly made our day reading this. Love the team at P+P! xxSimilar opinion? Write a review on ProductReview.com.au!
Kat B.Central Highlands and Goldfields, VIC
Customer service
Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.
1 comment
Petal and PupPetal & Pup
Hey Kat, thanks so much for leaving your review! We are so happy to hear that you like our clothes as much as we do, and that Laura was able to help you out, we think she is special too! We can't wait... Read more
to serve you in the future, have a wonderful day! You certainly made ours, Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Absolutely love there clothing!
I had recently just order for the first time here two very cute dresses unfortunately they both did not fit me and I was sent the wrong color of one dress! But once I contacted them and spoke to Bella she was extremely helpful and made the return process so easy! I will be getting a size up as soon as they receive my return! Everything on the website is categorized very nice and organized and the search bar makes it easy to find an item you’re specifically looking for. There range in bottoms, dresses and tops is so versatile I have such a hard ...Read more
time decided what I want because I want everything! Also when I did receive those two dresses I order when trying them on the fabric and material was really well made and neither of them were see thought they were both lined on the inside with is always a MUST! I will most definitely continue shopping here and I can’t wait to add more pieces to my wardrobe! 10/10 would recommend!1 comment
Petal and PupPetal & Pup
Hey Marissa! Thanks so much for you review, we are so happy to hear that you love the clothing as much as we do! We are so happy to hear that Bella was able to help you out, we truly love having the o... Read more
pportunity to problem solve and chat with our customers. We look forward to serving you in the future! Have a wonderful day- you have certainly made ours! Love the team at P+P xxxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high... Read more
est priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx