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Petal & Pup
4.2 from 629 reviews · View Statistics
Listing monitored by Petal & Pup

Reviews

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Lauren D.
Lauren D.Sydney, NSW
  • 2 reviews

Beautiful range at affordable prices, quick delivery & great customer service

published

It's so nice to find a brand with a great range at affordable prices.
Delivery was quick and customer service was very prompt and helpful!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Excellent customer service

published

Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Lauren
LaurenMetropolitan Adelaide, SA

Fantastic Customer Service!

published

After returning an item that did not fit I received a credit note with an expiry of 6 months. Unfortunately when the 6 months came I had not yet found anything that I really wanted to purchase. I reached out to the customer service team and spoke with Fiona. She was incredibly accommodating and friendly to speak with. She offered to extend my credit another 6 months as I had my eye on a product and was waiting for it to be back in stock. Very happy :)

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Laura
LauraSouth East Queensland, QLD

AMAZING CUSTOMER SERVICE!

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Rebecca
RebeccaMurray Region, NSW

Best customer service ever!!

published

Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Kathryn
KathrynGreater Melbourne (Inner), VIC

Customer Service was fab :)

published

I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Samantha H.
Samantha H.Sydney, NSW

Amazing Customer Service and Products

published

You have a customer for life and I’m always recommending your company not only for the quality of products but service!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Happy customer
Happy customer Sydney, NSW

Fabulously fast delivery and response to emails.

published

I am so impressed with this company. I received my items only one day after my orders and also received very friendly and professional responses to my emails and unusual requests. Petal and Pup were so accommodating and generous in their offer to help me. I think their clothing is gorgeous and of great quality. I would recommend this lovely Aussie company to all. Well done and thank you.

Product Quality
Shipping
Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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E.S
E.S
  • 2 reviews
  • 2 likes

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Madeleine
Madeleine
  • 2 reviews

Great experience

published

I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Incredible Customer Service

published

I purchased two dresses for Christmas. When received both were too small. I contacted Petal & Pup and got an email reply within 24 hours on a weekend. They were so accommodating. I highly recommend them.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
Petal and PupPetal & Pup
Grace
GraceSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Easy to purchase from with the quickest postage!

published

The site is easy to navigate, with lots of variety. I found what I was looking for with ease. While I have had to return an item because of the sizing, the return process was easy, my only dislike is that you cannot receive a refund only store credit and you have to pay for return postage. Otherwise speaking to the team was quick and easy when I asked about when I would receive the store credit. The items purchased were good quality and was happy with both items, just, unfortunately, an item was slightly too small. Otherwise, everything was easy and simple to deal with. Will definitely purchase again!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Love this petal and pup

published

Love this place. delivery is so quick, product of the clothing is amazing.. and the staff if you ever need to do a return are incredible and so prompt at responding. ❤️❤️❤️

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Crap online shopping experience ever

published

Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
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Page 1 of 3

Questions & Answers

Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B
Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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