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Petal & Pup
4.3 from 707 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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212Gina
212Gina
  • 2 reviews

Incredible Customer Service

published

I had a couple of issues with my order, but the customer service at P&P was standout - prompt, friendly, and extremely helpful!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Andy K
Andy KPerth, WA

Never ever an issue

published

Great quality clothing and amazing customer service. Cannot fault, love ordering from here. Always quick to respond to any queries and super fast delivery.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Amanda Antoinette
Amanda Antoinette
  • 4 reviews
  • 2 likes

Great customer service - very impressed

published

Great customer service - I had an issue and the team resolved it very promptly for me. Impressed with the care they take for their customers :)

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Excellent customer service!

published

I’m so pleased with the customer service I received after trying to chase up a refund/store credit. Abby was excellent - responsive, understanding and quickly to take care of the issue.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Dia
DiaSydney, NSW

Dancer dress - as noted - runs small for the size | Customer Service

published

I had to return my dress as the fit wasn't great. However, talking with Jess on the online chat was so very helpful and provided options of what to do. In other conversations in the past with the online chat, have always offered amazing customer service and will assist in any way they can.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small

Petal and Pup are wonderful!!

published

The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Jackie J.
Jackie J.South East Queensland, QLD

Great experience

published

Thank you Petal & Pup for being so wonderful and helping out when I chose the wrong product. A quick email and all was resolved with a kind and timely response. A very happy customer, will be on my faves list xx

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Teagan P.
Teagan P.Sydney, NSW

Wonderful customer service and products, always!

published

Always love shopping with P&P, but my recent interactions with their customer service team after receiving a faulty (from delivery) item has really reinforced my positive experiences. The girls are always willing to help out, and on this occasion I was lucky enough to be assisted by the lovely Fiona - she's an absolute asset to their team. She was more than happy to honour the discount I'd received on my initial purchase, as well as provide me with specific updates on the status of my new order and keep me in the loop. Props to them for their consistently wonderful customer service, what a great team you guys have :)

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Tanya H.
Tanya H.Perth, WA

The best customer service from any online retailer

published

The return/exchange process is so easy and stress free, the team are incredibly helpful, I had Abby help me with an error I made in ordering and I found no difficulty getting a super quick, friendly and desired outcome.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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  • Verified

Best customer service ever

published

A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
  • Verified

Jess is the Best!

published

Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Extraordinary customer service!!

published

I had to return a skirt I bought due to it being too big. The returns process was super quick and I received my refund gift card within a matter of days. I then purchased the correct size but accidentally paid for the item as I forgot to put the gift card details in my purchase. I emailed the Petal & Pup staff to advise them of my error - I had actually already received the correct item prior to hearing back but with no hesitation they refunded my money and used the gift card instead. It was a seamless process and such appreciated especially as it was my mistake in the first place.

Amazing customer service!!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Fantastic customer service!

published

I recently purchased a stunning floral dress from Petal and Pup, sadly when it arrived it just didn't suit me! I returned it easily for a store credit but couldn't find anything to replace it with as I didn't want to keep paying for return postage if I didn't love it. After explaining this to customer service they were happy to process a proper refund for me. This was super appreciated and Sonia was lovely and friendly.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Lauren D.
Lauren D.Sydney, NSW
  • 2 reviews

Beautiful range at affordable prices, quick delivery & great customer service

published

It's so nice to find a brand with a great range at affordable prices.
Delivery was quick and customer service was very prompt and helpful!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Fantastic Customer Service

published

Adorable and quality items with the best customer service I have seen in a long while, thank you Shoshana for your generous and tailored solution to my issue!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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