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Petal & Pup
4.4 from 809 reviews · View Statistics
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Reviews

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Julianne
JulianneGreater Melbourne (Outer), VIC

Excellent customer service

published

So impressed with the great customer service at Petal @ Pup. I made a mistake when making my online order during Black Friday sales and the 25% discount was not applied to the order. Carla was quick to respond to my message and to reassure me that they would refund the difference to my account. My order arrived promptly (much quicker than expected) and I was thrilled with my Oralie dress. The light blue colour is gorgeous.
Thank you for your helpful, friendly and efficient service! It was much appreciated and made my online experience at Petal and Pup a very positive one!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Petal and Pup are wonderful!!

published

The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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  • Verified

Best customer service ever

published

A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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  • Verified

Jess is the Best!

published

Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Sue
SuePerth, WA

Prompt service, but disappointing products.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
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E.S
E.S
  • 3 reviews
  • 1 like

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Anthony
AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
Petal & Pup
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Joelle
JoelleSydney, NSW
  • 6 reviews
  • 4 likes

Quality of the material is not the best

published

Clothes are ok, you can tell the quality isn’t the best for the prices you pay. The material is really thin and I thought they would be of better quality when looking through the site. Wouldn’t purchase again, would go elsewhere for better quality material.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Petal & Pup
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Leanne O.
Leanne O.South East Queensland, QLD

Love this shop!

published

I have been purchasing clothes from petal and pup for awhile now and they never disappoint! The clothes are great quality shipping is fast and the very few returns that I have put through have been super simple and an easy process.
Their staff are so amazing and very helpful!
Will certainly be back to purchase more cute dresses! Xx

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Leanne O.
Leanne O.

Thanks guys I think your team should get pay rises :) x

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Excellent customer service

published

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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LOVE Petal and Pup!!!

published

Petal and Pup is by far the best online store I have ever purchased from. From the cute packaging, to the speedy delivery, to customer service (they extended my gift card for me when I didn’t even realise!) I love petal and pup. In the past I’ve struggled with sizing , but a lovely girl from customer service explained the flat measurements and even helped me pick out some styles which would fit based. On my body type. Thank you so much ladies!!!! Xxxxx :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Ok but wouldn't buy again

published

Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
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Don’t bother waisting your money

published

Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Amy1234
Amy1234
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Bad Quality for price tag

published

Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Klouise
Klouise

Sorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.

Petal & Pup
Petal and PupPetal & PupSend a private message

Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision

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  • Verified

Poor quality and bad returns policy

published

I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Elle
Elle

I did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....

Petal & Pup
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Page 1 of 2

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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