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Petal & Pup
4.4 from 812 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Alison
AlisonWestern Australia
  • 2 reviews

Great after service

published

Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Sue
SuePerth, WA

Prompt service, but disappointing products.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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E.S
E.S
  • 3 reviews
  • 1 like

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Anthony
AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
Petal & Pup
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Excellent customer service

published

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Ok but wouldn't buy again

published

Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Rebecca
RebeccaPerth, WA
  • 2 reviews
  • 1 like

Hit and miss sizing, average customer service

published

I bought two size 10 dresses from P&P, one fit perfectly, the other is realistically a size 12-14. P&P have refused a credit note for return of this dress as it was on sale. In normal circumstances I would accept this as fair but the dress is clearly very far from being true to size. They have twice declined to accept the return and instead gave me a 10% discount code. So I can spend more money on dresses that might not fit and that I can’t return?

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Rebecca
Rebecca

Hi, I wasn’t unsatisfied with a store credit - I was refused one and given a 10% discount code instead.

Petal & Pup
Petal and PupPetal & PupSend a private message

Thanks for your reply Rebecca, I would love to revisit your situation to find the resolution you are looking for. Would it be possible to make contact with me at emmag@petalandpup.com.au

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Angela L.
Angela L.South East Queensland, QLD

Has all different tags, nice stuff but dont get the quality you pay for

published

Bought 3 dresses and a top online. Cost me a total of $250. Thinking I would get semi decent quality. Every clothing had a different tag on it from another brand and looks nothing like the photos advertised online. Also ordered size 8 dresses to end up being size 12/14. Thought I would of been paying for better quality not stuff for $10 from China. Very disappointed.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
Petal & Pup
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Trevanco
TrevancoBlayney
  • Verified

More sizes required

published

Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
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Review collected in partnership with Petal & Pup

Unsatisfying
UnsatisfyingSydney Surrounds, NSW
  • 2 reviews
  • 1 like
  • Verified

Very poor material and sizing all wrong

published

Very poor quality in material and sizing is different with every order hard to keep track on what size you should be ordering large small medium all different won’t order again

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Unsatisfying
Unsatisfying

That’s it that product was a disgrace

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Review collected in partnership with Petal & Pup

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Sue
SueSouth East Queensland, QLD
  • Verified

Great shopping but..

published

Love the range and speed of delivery. Sizing is inconsistent across the site and compared to standard Australian sizing. Disappointing that returns only allow for gift card and not actual cash value payment to credit card.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing Slightly small
Petal & Pup
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Review collected in partnership with Petal & Pup

Giselle F.
Giselle F.Greater Melbourne (Inner), VIC

My Personal stylist

published

I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
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Alice123
Alice123Greater Melbourne (Inner), VIC
  • Verified

Cheaply made small sized products

published

Products are very disappointing, generally very poor quality and cheaply made. The sizing is incredibly small. A jumper I bought arrived with both sleeves ripped, luckily I was able to get a full refund as their general policy is just to offer store credit... Won't be shopping with P&P again unfortunately!

Product Quality
2/5
Incentivised Review No
Sizing Slightly small
Petal & Pup
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Review collected in partnership with Petal & Pup

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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