1 photo
Petal & Pup
4.4 from 811 reviews · View Statistics
See the Best Clothing Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Petal & Pup

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Susanna
SusannaGreater Melbourne (Inner), VIC

2 dresses - one bad quality

published

Great site for clothes and dresses.
I bought the Bambina dress in Olive which is amazing and flattering, so I decided to get another Bambina dress in black but unfortunately the quality of this one is bad. The seam fell apart after one wear which is disappointing considering the first dress is great.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Poor quality :(

published

I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Meischa
MeischaPerth
  • 2 reviews
  • 2 likes

Only buy if you KNOW the item is perfect

published

All the clothing looks amazing online. HOWEVER, be aware that if you don't like what you have purchased and want to return it, you will be out of pocket:

$10 postage you pay to receive the items (if under $100)
$10 postage to send item(s) back to them
$9.95 restocking fee

I essentially paid $30 to try on a dress I don't want. And they don't offer refunds, so I'm stuck with a credit note to potentially go through that expensive process again. There are too many other options online which offer free returns to bother risking losing money buying through Petal & Pup. Yes, I know their returns policy is clearly stated on their website, but for those who are considering buying and don’t know their returns policy yet - BEWARE.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Meischa
Meischa
Similar opinion? Write a review on ProductReview.com.au!
Alison
AlisonWestern Australia
  • 2 reviews

Great after service

published

Due to sizing I had to return my items and despite the returns policy being a credit, I was given a full refund on request by the very helpful staff

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Sarah
SarahSydney, NSW
  • 3 reviews

Great clothes but terrible returns policy

published

Always love the clothes from Petal and Pup, good price and style. However their returns policy is really disappointing. Navigating a return on their website is hard to do and it took over 24 hours for a returns label to be emailed to me. I was charged $9.95 for the return! I feel this is alot considering I was returning a $50 item. I will now reconsider buying from Petal and Pup again and choose other suppliers that offer low or no cost returns.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

First time buyer

published

First time using Petal & Pup and definitely intend to use again. Satisfied with the lovely items I bought, unfortunately had to return one to be exchanged. The return process was easy to navigate and when some delays occurred, the team was very responsive and eager to assist. Everyone I spoke with or was involved in the process was friendly and helpful.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Excellent Customer Service, Ok quality

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

Customer Service is Second to None

published

What an amazing company and staff to deal with. Shoshana was more than accomodating in regards to a problem I occured

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Lucy
LucySydney, NSW
  • 3 reviews
  • 1 like

Disappointed ☹️

published

I bought four items from Petal and Pup just over a month ago. 2 of the four items have already fallen apart. I bought the ‘Cisco’ top in beige and the seams completely fell apart after my second wear and it hadn’t even been put in the washing machine yet! I am a tiny person and bought a S/M so there is absolutely no reason the seams should have come apart and unstitched. It is completely unwearable now, which is a shame because I absolutely loved the top. As for the other item, I bought a pair of earrings and they too broke. Luckily I was able to fix those, but the top unfortunately not. I would expect this to happen to a top I had worn for months or years not for a top i’d worn only twice.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
Tiffany
TiffanySydney, NSW

First class customer service!

published

Good quality clothing considering the prices. I like the variety of designs, colour options and the fit of the two dresses that I received. I received my order within 2 days, however, one had a faulty zipper. Fiona from the customer service team was incredible!! Arranged for a speedy refund and was an absolute delight to deal with! I will definitely shop with Petal and Pup again, mainly because of how amazing Fiona was :)

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
E.S
E.S
  • 3 reviews
  • 1 like

Fast shipping. Good quality clothing

published

Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.

Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Alex S.
Alex S.Greater Melbourne (Inner), VIC

Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
  • Verified

Amazing Customer service

published

I recently bought a dress from here and then later returned it, and customer service was above and beyond, helping me with my order and getting back to me asap! will definitely order from here again! also they have very cute clothes...

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message

Hey Mila, thanks for your review! We are so glad to hear your return was made easy with the help of our Customer Experience Team! We look forward to serving you again in the future! Love the team at P+P xx

Similar opinion? Write a review on ProductReview.com.au!
Abbey
AbbeyHobart, TAS

Bad quality

published

I ordered the 'napier skirt' in white, the skirt is completely different to what it looks like online, when I received it the seams were coming un-done and looked like an unfinished job. I would not recommend shopping here, completely overpriced for extremely disappointing quality. I didn't send it back, as they don't offer refunds which is also entirely ridiculous. Do not waste your money here.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Excellent customer service

published

I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & PupSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.