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Petal & Pup

Petal & Pup (page 3 of 4)

4.3 from 681 reviews · View Statistics
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Reviews

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MumShopper
MumShopperSydney
  • 5 reviews
  • 4 likes
  • Verified

The no refund policy was annoying.

published

The clothes look lovely but the no-refund policy isn’t so great. Instead of a refund I went through three exchanged outfits, paying delivery each time, until I finally kept the last one because I gave up. I’ve still never worn it. I won’t buy fashion online again from a company that doesn’t offer a refund.

Petal & Pup
Petal and PupPetal & Pup
MumShopper
MumShopper
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Giselle
Giselle
  • 2 reviews
  • Verified

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

Petal & Pup
Petal and PupPetal & Pup
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Giselle F.
Giselle F.Greater Melbourne (Inner), VIC

My Personal stylist

published

I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!

Petal & Pup
Petal and PupPetal & Pup
Wadey
Wadey
  • 3 reviews
  • 2 likes
  • Verified

Beautiful range at reasonable prices

published

The website is really easy to navigate where you can easily see the latest stock. There is a great range to choose from and all clothing is great quality and ease of wear.

Petal & Pup
Petal and PupPetal & Pup
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Alice123
Alice123Greater Melbourne (Inner), VIC
  • Verified

Cheaply made small sized products

published

Products are very disappointing, generally very poor quality and cheaply made. The sizing is incredibly small. A jumper I bought arrived with both sleeves ripped, luckily I was able to get a full refund as their general policy is just to offer store credit... Won't be shopping with P&P again unfortunately!

Petal & Pup
Petal and PupPetal & Pup
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Michelle
MichelleSouth East Queensland, QLD
  • Verified

Always Satisfied

published

The quality of every product I've purchased has been great. My go to store for all my work, casual and going out outfits. Easy site to use, filters are accurate!

Petal & Pup
Petal and PupPetal & Pup
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Elise
EliseSouthwest, VIC
  • Verified

So many of the items are made for me. Love it!

published

Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.

Petal & Pup
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Deb
DebGreater Melbourne (Inner), VIC
  • Verified

Great quality and style

published

It’s very easy to navigate through the online site. I’m always satisfied with quality of products and styles although I wish there was more choice of larger sizes. The sizing can be on the smaller side.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Never as good as the photos

published

I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Great store, but wish there were product reviews and model sizing info

published

I love the store, but there should be product reviews from customers and sizing info for the models in the images. A majority of the time, I'm more than satisfied with the products I buy but there have been a few times where I've purchased something and the quality was low and the sizing was off. I live overseas, so returns are difficult. If other customers reviewed products and there was sizing info for the models in the pictures, I could make better decisions when purchasing. Right now it feels like a guessing game that occasionally ends in a loss for me. While the products are cute, it makes it difficult to keep coming back after so many poor orders.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Great style.

published

I love the products P&P have available but often find myself looking elsewhere for a cheaper alternative or that my size has sold out quickly. I have also found myself holding onto ill-fitting clothes as the return process can be lengthy and inconvenient.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Love these dresses

published

I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.

Petal & Pup
Petal and PupPetal & Pup
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Sarah
SarahSouthwest, VIC
  • Verified

Love there range and options.

published

Love my purchases from p & pup the only thing I noticed is I have to go up a size to my normal clothes as fits can be a little tighter.

Petal & Pup
Petal and PupPetal & Pup
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Tash
TashSydney, NSW
  • Verified

My go too online but a little pricey

published

Items are lovely and the customer service is on top. However can be little pricey compared to other online stores. Sizing can be a miss and go. But still my go to store!

Petal & Pup
Petal and PupPetal & Pup
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Kimberley
KimberleyGreater Melbourne (Metropolitan), VIC
  • Verified

Would love to see more size variety

published

I love the clothing, styles and affordable prices but sometimes things that I love/want to buy aren’t always available in my (bigger) sizes, or the bigger sizes are sometimes not true to size. I would love to see a range specifically for sizes 14-16 and up!

Petal & Pup
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Sophie
SophieSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

FABULOUS Company!!!

published

On trend wide selection of affordable clothes, wonderful friendly customer service, easy returns (only had to return once as brought too small), thoughtfully packed & generally same/next day delivery to Brisbane - last order I placed at 7;30am, received 4:30pm same day!!!

Petal & Pup
Petal and PupPetal & Pup
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Shannon
ShannonSouth East Queensland, QLD
  • Verified

Love their Products petal and Pup is great

published

Very easy to navigate
Good range of products but the short summer dresses need to be a little bit longer for us taller girls as they become like shirts on us
I love the quality of products but anything viscose shrinks and is time consuming to hand wash

Petal & Pup
Petal and PupPetal & Pup
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Meacs
MeacsSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Love Petal and Pup

published

Very satisfied how easy and super quick all correspondence with the team is! I had a great experience with a garment that was faulty. No issues with the return what so ever

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

affordable and good styles. My favourite online clothing site.

published

New clothes come through all the time, affordable and good styles. Only thing is variety of styles can be lacking. Good amount of photos and returns for store credit are allowed.

Petal & Pup
Petal and PupPetal & Pup

Hi Leanne,
Thank you so much for your feedback! We will take this information onboard and we can't wait to see you shopping with us again soon! ♡

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Caterina
CaterinaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Love Love Love Petal & Pup

published

Service and quality always on point! Website is easy to browse and there is always new stock coming in. Love there range and the quick delivery.
Can’t wait for summer

Petal & Pup
Petal and PupPetal & Pup

Hi Caterina,
Aw, thank you so much for your lovely feedback, this is really appreciated! We work so hard to make every Petal and Pup experience amazing, so this means a lot to our team ♡

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AShlea
AShlea
  • 2 reviews
  • 2 likes
  • Verified

always happy!!

published

Navigating the website is very easy, sometime i wish i could receive a refund for a product if it doesn't fit apart from that very happy with the products and website.

Petal & Pup
Petal and PupPetal & Pup
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  • Verified

The worst quality and service I’ve ever received

published

Never shopping here again and making sure everyone knows about it. I bought some items but when I returned was given a voucher even though online it says a refund. And when I asked about it they never replied so I had to purchase other clothes and those clothes were even more rubbish then the first lot I bough but I couldn’t even be bothered returning because it was a waste of time I knew I would get no where

Petal & Pup
Petal and PupPetal & Pup
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ShortMummy
ShortMummySouthern and Hills, SA
  • Verified

I love the clothes that Petal & Pup have!

published

The clothing is always gorgeous and very good quality, postage is fast, some pieces are good value. My only complaint is that lots of the clothes are out of stock and sell out quickly.

Petal & Pup
Petal and PupPetal & Pup

Hi ShortMummy,
We really appreciate your lovely feedback! We have New Arrivals landing weekly and Restocks added daily so be sure to add your email address down to be notified as soon as the style you are interested in is back in stock ♡

ShortMummy
ShortMummy

Thank you I have done this in the past. It almost seems like there is only a very small amount of stock though as items become sold out very fast.

Petal & Pup
Petal and PupPetal & Pup

Hi ShortMummy! A lot of our styles do sell out quickly due to being so popular :) But if you are unsure if a style will come back in stock, be sure to send us an email at contactus@petalandpup.com.au as we can assist with restock enquiries further. x

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  • Verified

Extremely poor quality clothing and they don’t accept refunds.

published

Extremely poor quality clothing and they don’t accept refunds. Do not waste your money. I routine shop on Lulus and Revolve without issue. I bought like 4 or so items and they were all so horribly made. They went into the donation bin and I threw away $300-400.

Petal & Pup
Petal and PupPetal & Pup

Hi Michelle,
We are so sad to hear about your experience with P&P! We cannot see an email from you in regards to your order. If you could please send an email to contactus@petalandpup.com.au and one of our team members will resolve this for you. x

Mimi
MimiSydney, NSW
  • 8 reviews
  • 4 likes

Nice clothes however no refunds

published

I have bought a couple of things here. Look, i wouldn't expect a high quality dress for 60 odd bucks but a few that i bought look great on. I don't like how they do not refund, all other online competitors refund. i generally look at other sites first before buying for this store mainly for this reason.

Petal & Pup
Petal and PupPetal & Pup

Hi Mimi,

We appreciate your feedback!
If you ever need any assistance be sure to send us an email at contactus@petalandpup.com.au

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