1 photo
Petal & Pup
4.3 from 712 reviews · View Statistics
See the Best Clothing Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Petal & Pup

Reviews

Previous
Next

Crap online shopping experience ever

published

Receive faulty items and once I brought it up with them they took days to respond. So every email took forever to be responded to. Been over a month and yet to receive my refund even tho clothes were sent back weeks ago. Even the customer service team were rude and unhelpful. If I could give minus stars I would. Wouldn’t recommend shopping at this brand at all. The quality of clothes were crap so bad would much rather to shop at Kmart and get 100% more stuff for that price they are charging.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Thieves!

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Petal & Pup
Petal and PupPetal & Pup

Don’t bother waisting your money

published

Really bad quality for the price that they sell the clothes. Can only get store credit (not obvious) when returning clothes so I’m ordering clothes and sending them back which can’t be good for the environment? They delete any negative comments on social media as me and friends have all questioned things then it disappears. Any positive review on YouTube etc is all done by sponcers of petal and pup

Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Amy1234
Amy1234
Jenni M.
Jenni M.South East Queensland, QLD

Bad quality dress. Customer service and returns extremely slow.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Bad Quality for price tag

published

Having never ordered from petal and pup i gave it ago. I found the quality/colours of the items to be terrible/not true for the amount you pay for them. I wouldn’t order from them again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Klouise
Klouise

Sorry but for a store that doesn’t offer refunds i won’t even bother sending the items back as i don’t wish for a store credit to buy more less than average quality clothing.

Petal & Pup
Petal and PupPetal & Pup

Thanks for your reply Klouise, we always try to tailor make solutions to fit individual situations, but we understand it is your decision

  • Verified

Poor quality and bad returns policy

published

I bought a dress from Petal and Pup, it wasn’t true to size and didn’t quite fit. It was also very average quality clearly made cheaply in China for a few dollars. When I went to return it I realised I had to send it back to Australia, I live in Nz so that’s $20 plus in postage... it was just a waste of time, I wouldn’t shop here again when you can shop at places like the iconic, Asos and Zara and return for free. Don’t waste your money.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Elle
Elle

I did contact them, and they told me to look at measurements in future and to have a lovely day, your companies service is rubbish, wasn’t helpful in the slightest....

Petal & Pup
Petal and PupPetal & Pup
Salma
SalmaGreater Melbourne (Metropolitan), VIC

They dont care about customers needs

published

As soon as a dress I wanted came back in stock I quickly made an order. On their website it says you can change the size if the order hasnt been processed yet. I quickly emailed them and said can I get a different size (I didnt mind if they couldnt do it, I still wanted the size I had ordered as I had an event). I received an email the next day saying my order has been cancelled and I have been refunded. I never asked for an order cancellation. I placed my order strictly for an event I had and I knew it would come in time. But the fact that it was cancelled means I have no dress for the event!

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hey Salma, I am sorry to hear that! Please look in your emails for a little further correspondence about your situation :)

i wont shop here again!

published

ive purchased many items over the years. Unfortunately the majority has been faulty. Petal and pup are near impossible to communicate with and refuse to accept faulty items. Its a faceless company. I wont shop here again!

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Giselle
Giselle
  • 2 reviews
  • Verified

Poor quality and customer service

published

Poor quality products often with poor fit.
Very much behind the times when it comes to an online store not offering ANY refund option, particularly when competing online stores offer much better returns service.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Petal & Pup

Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all
  • Verified

The worst quality and service I’ve ever received

published

Never shopping here again and making sure everyone knows about it. I bought some items but when I returned was given a voucher even though online it says a refund. And when I asked about it they never replied so I had to purchase other clothes and those clothes were even more rubbish then the first lot I bough but I couldn’t even be bothered returning because it was a waste of time I knew I would get no where

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Petal & Pup

  • Verified

Extremely poor quality clothing and they don’t accept refunds.

published

Extremely poor quality clothing and they don’t accept refunds. Do not waste your money. I routine shop on Lulus and Revolve without issue. I bought like 4 or so items and they were all so horribly made. They went into the donation bin and I threw away $300-400.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Michelle,
We are so sad to hear about your experience with P&P! We cannot see an email from you in regards to your order. If you could please send an email to contactus@petalandpup.com.au and one of our team members will resolve this for you. x

Leah
LeahSydney, NSW

If I could give them a ZERO star I would

published

I ordered two products, one was faulty the other did not look like the image on the website. When I contacted Petal and Pup to discuss the return I received an email that I would hear from them in 24 hours. Five days later and I'm still waiting! Never again!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Petal & Pup
Petal and PupPetal & Pup
Leah
Leah

Thank you for your response. I've now emailed you.

Petal & Pup
Petal and PupPetal & Pup

Hi Leah, I sent you a direct message yesterday to try and get this sorted as quickly as possible for you. If you can reply as soon as you have time that would be really appreciated. Thank you - Philip

Clothing Shops & Brands

Find out how Petal & Pup compares to other Clothing Shops & Brands

Know better, choose better.

Compare all

Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

No answers
Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

See all Petal & Pup questions

Get an answer from our members and Petal & Pup representatives

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
Visit official website

Other Clothing Shops & Brands

Previous
Next
See all Clothing Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.