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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
- 3 reviews
- 1 like
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
Excellent customer service
I have always found the customer service to be lovely , timely , positive and helpful in all dealings I have had with Petal and Pup. The most recent was with Jake.
Hey Rosemary! Thanks so much for leaving your review, it is so lovely to hear that you always have great customer service when dealing with the Customer Care team. So happy to hear Jake was able to he...
Read morelp you in your last contact with us, we think he is pretty special too! Have a wonderful day Rosemary, you have certainly made ours! Love, the team at P+P xxOk but wouldn't buy again
Shopping was quick and easy and the dress is quite similar to advertised, however for the top range price I was expecting great quality rather than cheap mass produced rubbish. Sizing also quite small and has random not ‘petal and pup’ labels
Hey Maia, thanks for your review we don't manufacture the clothing, but buy from many suppliers in Australia, who create the RRP's for their products. We lovingly hand pick each item. We are happy to ...
Read morehear you found the shopping quick and easy and the item was similar to how it was advertised even though you didn't like it as much in person, you can always contact us should you want to discuss your purchase further!- Verified
More sizes required
Beautiful clothes, well made, excellent service on postage and returns. Unfortunately no larger sizes. Expanding size range would be of great benefit. Unfortunately this company only caters for up to size 14, and credits are available on returns, not refunds even if tie size is not available. Length of garments misleading by pictures.
Hi there,
Thank you so much for leaving your amazing feedback! We are so excited to hear that you have been nothing but satisfied with our clothing and service here at P&P! ♡...
Read more In regards to our sizing, please be assured that we are currently looking into increasing our sizing chart to cater to all of our lovely customers - be sure to keep checking back at our website as we implement these changes in future :) Thanks so much again - the P&P team xxReview collected in partnership with Petal & Pup
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My Personal stylist
I absolutely love petal and pups products. I have got several of their dresses and over a dozen in my wishlist that i intend to purchase. They're reasonably priced and good quality for the cost. Definitely recommend!!!!
Hi Giselle,
Thank you so much for your lovely feedback! ♡...
Read more This is so amazing for us to hear as this is definitely the kind of shopping experience we strive for our customers to have with us here at P&P :) Have a lovely day and please do not hesitate to contact us again if we can assist you in any way! Much love, the P&P team xx- Verified
So many of the items are made for me. Love it!
Site is good maybe improvements to the filters would be good.
Range is great.
Quality varies. Sometimes I pay $90 for a dress that shrinks and warps and other times I pay $60 and it’s amazing.
Hi Elise,
Thank you so much for passing on such lovely feedback! ♡...
Read more We are so sorry about this inconvenience regarding the filters on our website, I will pass this into our IT team and hopefully have this resolved for you. As for the garments you have received that weren't 100% perfect, please send through an email to contactus@petalandpup.com.au clarifying the issue and we will be able to resolve this for you as soon as possible! Thank you and have an amazing day! The P&P team xxReview collected in partnership with Petal & Pup
- Verified
Never as good as the photos
I had to return a number of items as I found that every time I purchased something I liked from the website, it failed to meet my expectations once it arrived in the post.
Hi Claire,
Thank you so much for your honest feedback!...
Read more We are incredibly disappointed to hear that this has been your shopping experience with us here at P+P. If you have the time, we would be so appreciative if you could send us an email at contactus@petalandpup.com.au - one of our customer care team members would love to turn this experience around for you as soon as possible! We hope this helps and thank you again for sharing your feedback. Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Great store, but wish there were product reviews and model sizing info
I love the store, but there should be product reviews from customers and sizing info for the models in the images. A majority of the time, I'm more than satisfied with the products I buy but there have been a few times where I've purchased something and the quality was low and the sizing was off. I live overseas, so returns are difficult. If other customers reviewed products and there was sizing info for the models in the pictures, I could make better decisions when purchasing. Right now it feels like a guessing game that occasionally ends in a loss for me. While the products are cute, it makes it difficult to keep coming back after so many poor orders.
Hi Audrey,
Thank you so much for providing such wonderful feedback!...
Read more We've recently added product reviews on the website, so we would love to hear about the pieces you've loved. We also make sure to add the model's size in the product description, and flat measure each size to help you find the best fit. We hope that this helps you with future purchases. (We're also trying to make things easier for our overseas shoppers too!) Have an amazing day! ♡ The P&P team xxxReview collected in partnership with Petal & Pup
- Verified
Love these dresses
I love these dresses! They are beautiful and well made. I got many compliments through out the night. They do run a little small tho so I suggest sizing up.
Hi there,
Thank you so much for your lovely review! ...
Read more We are so thrilled to hear that you're loving your P&P dresses - and how amazing that you were complimented throughout the night! :) If you ever need any assistance with sizing, please do not hesitate to contact us as we would love to ensure that you find your best fit. Much love, the P&P team xxReview collected in partnership with Petal & Pup
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- Verified
Love there range and options.
Love my purchases from p & pup the only thing I noticed is I have to go up a size to my normal clothes as fits can be a little tighter.
Hi Sarah,
Thanks so much for sharing your feedback! ...
Read more We are so thrilled to hear that you are loving your P&P purchases! :) If you need any assistance with any particular styles, please be sure to get in touch with us again as we’re always happy to help ♡ Much love, the P&P team xxReview collected in partnership with Petal & Pup
- Verified
Would love to see more size variety
I love the clothing, styles and affordable prices but sometimes things that I love/want to buy aren’t always available in my (bigger) sizes, or the bigger sizes are sometimes not true to size. I would love to see a range specifically for sizes 14-16 and up!
Hi Kimberley,
Thank you so much for providing your feedback! ...
Read more We are definitely looking into increasing our sizing chart to cater to all of our lovely customers, however in the meantime you can view all of our size 14 and 16 options by using the filtering function on the sidebar of our website :) We also have new arrivals landing weekly and restocks arriving daily! I hope this helps and if there is anything we can do for you, please do not hesitate to contact us! - The P&P team xxxxReview collected in partnership with Petal & Pup
- Verified
affordable and good styles. My favourite online clothing site.
New clothes come through all the time, affordable and good styles. Only thing is variety of styles can be lacking. Good amount of photos and returns for store credit are allowed.
Hi Leanne,
Thank you so much for your feedback! We will take this information onboard and we can't wait to see you shopping with us again soon! ♡
Review collected in partnership with Petal & Pup
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Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
Hi Briony,
Thanks for reaching out....
Read more The Gasal Dress is actually one of our best sellers and we have just received a restock of this dress! This dress currently has a 4.6 star review on our website which you can view here: https://petalandpup.com.au/products/gasal-dress-pink Please note, we do not edit our reviews. It is never our intention to create a bias opinion or to falsely mislead our customers which is why we have ensured all our negative and positive reviews are posted. I hope this helps! With love, P&P xxHi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so pleas...
Read moree feel free to check back with us in the future. best, the team at P&PHi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements wh...
Read moreich are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!Get an answer from our members and Petal & Pup representatives
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high...
Read moreest priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xx