Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Dancer dress - as noted - runs small for the size | Customer Service
I had to return my dress as the fit wasn't great. However, talking with Jess on the online chat was so very helpful and provided options of what to do. In other conversations in the past with the online chat, have always offered amazing customer service and will assist in any way they can.
Petal and Pup are wonderful!!
The customer service at Petal and Pup are truely wonderful. I had an issue with a just expired credit and Fiona was so kind and understanding with this issue. Thankyou again!
Thank you Petal & Pup for being so wonderful and helping out when I chose the wrong product. A quick email and all was resolved with a kind and timely response. A very happy customer, will be on my faves list xx
Wonderful customer service and products, always!
Always love shopping with P&P, but my recent interactions with their customer service team after receiving a faulty (from delivery) item has really reinforced my positive experiences. The girls are always willing to help out, and on this occasion I was lucky enough to be assisted by the lovely Fiona - she's an absolute asset to their team. She was more than happy to honour the discount I'd received on my initial purchase, as well as provide me with specific updates on the status of my new order and keep me in the loop. Props to them for their consistently wonderful customer service, what a great team you guys have :)
Best customer service ever
A series of mishaps occurred when I was trying to get a P&P dress—got the wrong size, then used the wrong address, and when the package finally got to me, it was stolen. I shared this with P&P, and without hesitation, they sent me a gift card to get the dress even though the mishaps were not their fault. It was such a generous act and I will be a loyal P&P customer as a result!
Jess is the Best!
Hello, I had an amazing experience with emailing customer service! I emailed Petal & Pup to switch my delivery address since it was wrong and got connected with Jess. Hands down amazing working and brighten my day! Thank you!
Beautiful range at affordable prices, quick delivery & great customer service
It's so nice to find a brand with a great range at affordable prices.
Delivery was quick and customer service was very prompt and helpful!
Excellent customer service
Shoshana was super helpful when navigating a return and obtaining a credit! She made the process really simple and enjoyable.
Fantastic Customer Service!
After returning an item that did not fit I received a credit note with an expiry of 6 months. Unfortunately when the 6 months came I had not yet found anything that I really wanted to purchase. I reached out to the customer service team and spoke with Fiona. She was incredibly accommodating and friendly to speak with. She offered to extend my credit another 6 months as I had my eye on a product and was waiting for it to be back in stock. Very happy :)
AMAZING CUSTOMER SERVICE!
The customer service + returns policy that I experienced at Petal & Pup was amazing! I unfortunately ordered a dress and it was too small. Never fear - All within 24 hours I had printed the return shipping label, taken to the post office, received confirmation of the lodgement, received my gift card AND reordered the dress in a larger size! (Which is now being shipped to me today as same day delivery at no extra cost) I mean can a return get any quicker than that?!
I also dealt with Abby in Customer Service, who was so lovely and prompt with h...er replies. I am usually very hesitant to order products online as I cannot try them on and the return process can sometimes drag out and be very painful....Well not in this case! I will be definitely be buying again! Petal & Pup are winning as an online fashion retailer!
Best customer service ever!!
Late 2019 I purchased a few dresses and unfortunately none of them were right for me so I returned them and my voucher went out of date cause I just couldn’t look at clothes cause it made me feel bad about myself. But Over the Easter period I messaged them and they were so understanding and were kind enough to reinstate my gift card for me! I am forever grateful and will tell everyone to shop here!!!
Customer Service was fab :)
I love the dress I brought from Petal and Pup and will be a return customer. I was really pleased with their customer service and the support provided for returns/exchanges.
Amazing Customer Service and Products
You have a customer for life and I’m always recommending your company not only for the quality of products but service!
Fabulously fast delivery and response to emails.
I am so impressed with this company. I received my items only one day after my orders and also received very friendly and professional responses to my emails and unusual requests. Petal and Pup were so accommodating and generous in their offer to help me. I think their clothing is gorgeous and of great quality. I would recommend this lovely Aussie company to all. Well done and thank you.
I had a dress that was ruined after one wear and one wash and the Petal and Pup team were so understanding and offered me a refund with free return immediately. They were incredibly helpful and would highly recommend dealing with them again!
Questions & Answers
Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?
Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
Get an answer from our members and Petal & Pup representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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