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Petal & Pup

Petal & Pup (page 2 of 2)

4.3 from 707 reviews · View Statistics
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Reviews

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Great customer service, quick delivery.

published

Very easy website to use. Ordered two tops that weren't my fit but sent back and organised a store credit. Great customer service when discussing my exchange options. Quality of clothes was great, ordered a shirt that was nice and thick.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Sarah
SarahWheatbelt, WA
  • 3 reviews

Awesome service, quick replies to queries, quick posting

published

Beautiful clothes and awesome service. I had contacted Petal and Pup with a query and everything sorted immediately , quick replies and full customer satisfaction. Very happy with the service and speed, including quick postage. One item had a flaw/fault, easy to print out new label without drama and return for a refund.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Tee
TeeSydney, NSW

The customer service is the best I’ve received from online shopping

published

The team at petal and pup not only provide amazing products and a smooth shopping process, but also great customer service! I have had a lot of bad experiences shopping online and it was a breath of fresh air to email the company about a return and receive such lovely, quick and easy responses. Other businesses could learn from them for sure! I’ll definitely be back for more clothes in the future x

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
Kat B.
Kat B.Central Highlands and Goldfields, VIC

Customer service

published

Obviously this website has lovely women’s clothes but just wanted to mention the prompt and efficient customer service. I was looked after by Laura and nothing was too much trouble.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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  • Verified

Absolutely love there clothing!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

LOVE Petal and Pup!!!

published

Petal and Pup is by far the best online store I have ever purchased from. From the cute packaging, to the speedy delivery, to customer service (they extended my gift card for me when I didn’t even realise!) I love petal and pup. In the past I’ve struggled with sizing , but a lovely girl from customer service explained the flat measurements and even helped me pick out some styles which would fit based. On my body type. Thank you so much ladies!!!! Xxxxx :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
TINA
TINAGreater Melbourne (Metropolitan), VIC

Customer service that goes above and beyond

published

Petal and lip provide excellent customer service. After my gift card expired they agreed to reinstate it for me even though they didn’t have to. Helping customers and be willing to help is what I am looking for in this day and age where customer service is really lacking

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
  • Verified

Great styles

published

Easy to navigate. I love the styles and quality is good. I do find that sizes run out very quickly, so a few more of each would be good. Thanks.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Wadey
Wadey
  • 4 reviews
  • 3 likes
  • Verified

Beautiful range at reasonable prices

published

The website is really easy to navigate where you can easily see the latest stock. There is a great range to choose from and all clothing is great quality and ease of wear.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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Michelle
MichelleSouth East Queensland, QLD
  • Verified

Always Satisfied

published

The quality of every product I've purchased has been great. My go to store for all my work, casual and going out outfits. Easy site to use, filters are accurate!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Deb
DebGreater Melbourne (Inner), VIC
  • Verified

Great quality and style

published

It’s very easy to navigate through the online site. I’m always satisfied with quality of products and styles although I wish there was more choice of larger sizes. The sizing can be on the smaller side.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Sophie
SophieSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

FABULOUS Company!!!

published

On trend wide selection of affordable clothes, wonderful friendly customer service, easy returns (only had to return once as brought too small), thoughtfully packed & generally same/next day delivery to Brisbane - last order I placed at 7;30am, received 4:30pm same day!!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

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Shannon
ShannonSouth East Queensland, QLD
  • Verified

Love their Products petal and Pup is great

published

Very easy to navigate
Good range of products but the short summer dresses need to be a little bit longer for us taller girls as they become like shirts on us
I love the quality of products but anything viscose shrinks and is time consuming to hand wash

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

Caterina
CaterinaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Love Love Love Petal & Pup

published

Service and quality always on point! Website is easy to browse and there is always new stock coming in. Love there range and the quick delivery.
Can’t wait for summer

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi Caterina,
Aw, thank you so much for your lovely feedback, this is really appreciated! We work so hard to make every Petal and Pup experience amazing, so this means a lot to our team ♡

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Review collected in partnership with Petal & Pup

AShlea
AShlea
  • 2 reviews
  • 2 likes
  • Verified

always happy!!

published

Navigating the website is very easy, sometime i wish i could receive a refund for a product if it doesn't fit apart from that very happy with the products and website.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup
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Review collected in partnership with Petal & Pup

ShortMummy
ShortMummySouthern and Hills, SA
  • Verified

I love the clothes that Petal & Pup have!

published

The clothing is always gorgeous and very good quality, postage is fast, some pieces are good value. My only complaint is that lots of the clothes are out of stock and sell out quickly.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi ShortMummy,
We really appreciate your lovely feedback! We have New Arrivals landing weekly and Restocks added daily so be sure to add your email address down to be notified as soon as the style you are interested in is back in stock ♡

ShortMummy
ShortMummy

Thank you I have done this in the past. It almost seems like there is only a very small amount of stock though as items become sold out very fast.

Petal & Pup
Petal and PupPetal & Pup

Hi ShortMummy! A lot of our styles do sell out quickly due to being so popular :) But if you are unsure if a style will come back in stock, be sure to send us an email at contactus@petalandpup.com.au as we can assist with restock enquiries further. x

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Review collected in partnership with Petal & Pup

Daplyn top - amazing !

published

Adore this top! The fabric and cut is perfect for date nights and moments you want to be comfy but still have a bit of edge and show some skin !

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Petal & Pup
Petal and PupPetal & Pup

Hi AlexandrJ, thank you and so happy to hear you love your new Daplyn Top! x

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