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Petal & Pup
4.4 from 831 reviews · View Statistics
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Extremely fast and amazing quality

published

I ordered a new dress in hopes to receive it within a week of my daughters 1st birthday and received it the next day despite being in a different state! The dress is amazing quality and it was exactly what I was looking for, will definitely buy from this company again in future!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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REIGAN DRESS

published

I purchased the Reagan dress to wear to a funeral, but I had a tight timeline to receive the dress. After placing my easy online order (and got 10% discount as a bonus first purchaser) I contacted Petal & Pup to ask if the item could be shipped express. I heard back from Tori in customer service within 5 minutes telling me my order was packed and going out for delivery that afternoon. My dress arrived the very next day! I received a follow up email asking if I was happy with my purchase and if I had any problems to please contact them. No problems occurred and the dress is beautiful! Thank you :-)

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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  • Verified

Customer Service

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Product Appearance As advertised
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Faist delivery, great quality

published

I ordered a few items in the morning and they were delivered by the afternoon of the same day! I had never ordered from them before and not only was I impressed by their fast delivery but also the quality of my items.
Great first experience and will definitely buy from them again.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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My fave online store!

published

I love shopping with P&P. They have the cutest clothes and their team is always so friendly and accommodating! I honestly couldn’t recommend more!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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Amelia T.
Amelia T.Mid North Coast, NSW

The best customer service!!

published

I had to return a few items and the lady I spoke with via email was so informative and really friendly. Hands down the best customer service I have ever encountered.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Petal & Pup
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Rachael
RachaelPerth, WA

Obsessed with their clothes

published

Always something I like on Petal and Pup I can’t resist!! Delivery is always quick and quality and fit of clothes is perfect. Can’t wait for my next purchase :)

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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Susanna
SusannaGreater Melbourne (Inner), VIC

2 dresses - one bad quality

published

Great site for clothes and dresses.
I bought the Bambina dress in Olive which is amazing and flattering, so I decided to get another Bambina dress in black but unfortunately the quality of this one is bad. The seam fell apart after one wear which is disappointing considering the first dress is great.
Contacted Petal and Pup and they were great about sorting out the dress. In the end I sent the dress back for a refund. Would of liked an exchange but unfortunately the dress is sold out. Happy to purchase it again when it comes back in stock.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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Margaret C.
Margaret C.Perth, WA

Perfect

published

I ordered one dress last week, (Kota dress, rust), got it today. Absolutely perfect fit, feminine, flattering. Can't wait to wear it to party this weekend.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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Kate
KateMetropolitan Adelaide, SA
  • 8 reviews
  • 1 like
  • Verified

Quality can be hit and miss but overall one of my favourite online stores

published

I'm a bit torn about Petal & Pup. Their shipping is extremely fast and several of my absolute favourite pieces of clothing that I wear constantly are from P&P. But, every now and then I order something that's low quality and looks totally different to the pics on the website. They make the return for credit/exchange process as easy as possible, however as stated in other reviews it really sucks that you can't just return for a refund. I know it's probably weird to still rate 4 stars with these complaints, but that's how much I love some of my clothing from them.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Melissa
MelissaDarling Downs, QLD

Super fast delivery

published

First time customer. Excellent quality, delivery in less than 24 hours. This has to be one of my best online shopping experiences so far. Sizing is spot on. Well done Petal & Pup

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
Petal & Pup
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Perfect dresses for all occasions

published

Highly recommend petal and pup clothing to anyone, I needed a couple of dresses for some upcoming events and I couldn’t fault the two dresses I received! Beautiful quality clothes that fit perfectly! And super fast delivery.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Poor quality :(

published

I first saw Petal & Pup on an Instagram feed and it all looked really pretty and stylish, I got the impression that it is good quality, trendy clothing but I am quite disappointed with the quality. I ordered a PU leather jacket, a cardigan and a playsuit. The PU leather jacket looks okay, but it is very shiny and it has a a bad smell. The cardigan had a dangly button, I had to sew it back properly before even wearing it. The playsuit I'll admit is up to scratch, but I don't think I'll buy here again unfortunately, I paid a lot of money for these items and I feel ripped off. After reading that they only offer store credit, I'm not sure there is much hope of getting my money back. What a waste of my splurge money :(

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Petal & Pup
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Tab G
Tab GPerth, WA
  • 2 reviews

Excellent product and customer service

published

I have been ordering from Petal + Pup for years now because of the quick turnaround and I live in Perth. You can quickly jump on the app or website and make your purchase knowing you will receive the purchased items in a few days.

I'm never disappointed with the quality of each purchase. All run true to size and of good quality.

The customer service team are quick to respond and are kind. They do a fantastic job and I will continue shopping with Petal + Pup

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Jemma Louise
Jemma LouiseSouth East Queensland, QLD
  • 2 reviews

Petal and Pup is my absolute favourite clothing company!

published

I placed an online order in February and received it slightly later (due to the QLD floods). I was so impressed with the ongoing e-mail communication from Petal & Pup staff to ensure I safely and efficiently received my new beautiful Petal & Pup dresses! I cannot fault the staff at all. I feel I am such a valued customer. I love all of my Petal & Pup dresses and especially appreciate my two new beautiful dresses that I’m excited to wear sometime soon! Thank you, Petal & Pup. You are simply amazing! I’ll be purchasing even more amazing clothing items from you. xo

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance As advertised
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Questions & Answers

Briony
Brionyasked

Has anyone purchased the Gasal Dress (long and pale pink with red polka dots)? I am so dubious as been burnt online so many times - wondered if it is true to the the image and if fabric decent quality?

1 answer
Petal & Pup
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Radvilė A.
Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & PupSend a private message
Eva K
Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear
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