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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
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HayleySouth East Queensland, QLD
- 2 reviews
Love Petal & Pup!
Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)
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Hannah W.Metropolitan Adelaide, SA
Great customer service!
great customer service, happily refunded me for an item after using the chat function which was so simple! Would recommend
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Jess
- 2 reviews
- 1 like
Exceptional Service
The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)
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It pays to ask !
I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!
1 comment
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CathSydney, NSW
I love my new dress (es)
I saw the dress I went on to purchase on a lady about my size at the beach last weekend.
As I do, I asked her if she would mind telling me where she bought her lovely dress etc. She told me about your website.
I went online, found her dress and several others I also really liked.
I should have purchased it on the day, as there was a $10 off discount!
I trawled through the site, and picked 2 dresses. Though I could easily have bought several!
I emailed as I had a couple of questions. These were answered by Georgie who was both helpful and lovel...Read more
1 comment
Petal and PupPetal & Pup
Hi Cath, thank you so much for your amazing feedback. We are so happy to hear you have stumbled across our website and found some garments you love just as much as we do. To hear that you have already... Read more
received and worn the dresses is truly heartwarming. We hope that our service has encouraged you to shop with us again soon, as we are looking forward to serving you. Have a wonderful day, from the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
SarahSouth East Queensland, QLD
My new favourite store
You guys are amazing !!
Ordered at around 10am and on my doorstep before 2pm.
Really happy with the quality too 10/10.
1 comment
Petal and PupPetal & Pup
Hi Sarah, thank you for your review. We are so so happy to hear the delivery service exceeded your expectations, we aim to provide this for all of our lovely customers. Please do let us know if we can... Read more
assist you in any way possible, as it would be our utmost importance to do so. Have an amazing weekend, with love P&P! xxSimilar opinion? Write a review on ProductReview.com.au!
E.S
- 2 reviews
- 2 likes
Fast shipping. Good quality clothing
Update: in the process of getting a refund. Laura has gone above and beyond to help in returning the item immediately.
Happy with the dresses I bought although both were on the short side even for my height. Went to wash one, followed the instructions and was disappointed to see it shrunk to the point where I couldn't wear it out again.
1 comment
Petal and PupPetal & Pup
Hi There, thank you so much for taking the time leave your feedback, it is truly appreciated. We are terribly sorry to hear your garment has shrunk after your first wash, as quality is one of our high... Read more
est priorities here at Petal + Pup. Please be rest assured, it is our best intention to assist you further and find a tailor made solution that works for you. Our Customer Experience team are eager to hear from you and would love if you could send through a message to contactus@petalandpup.com.au at your earliest convenience. Love P+P xxSimilar opinion? Write a review on ProductReview.com.au!
One of my favourite online stores
After Australia post delivered my dress to the wrong address and it got lost, petal and pup were extremely quick to respond and I had a new dress in the mail and my refund within the hour! Amazing customer service and amazing dresses. Thank you Sophie for helping me out and being the Angel you are! Couldn't recommend p & p anymore!!
1 comment
Petal and PupPetal & Pup
Hi Tori, thank you so much for your wonderful review. We sincerely apologise the dress was lost, as we do not wish for this kind of experience for any of our lovely customers. We think Sophie is just ... Read more
as much an angel as she has been in assisting you, and we look forward to passing on this feedback. We look forward to serving you in the future, have an amazing week. With love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
Amazing Products And Great And Warm Customer Service
Hi Petal n Pup gals✨
I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨
Warmest,
Prayly
1 comment
Petal and PupPetal & Pup
Hi Prayly, thank you so much for your amazing review. We are so truly appreciative to hear that Fiona, Sophie and Meagan were all able to provide you with lovely assistance and we look forward to serv... Read more
ing you in the future. Thank you for all your support, with love, P&P xxSimilar opinion? Write a review on ProductReview.com.au!
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MikCentral Queensland, QLD
Beautiful, quality clothes and exceptional customer service!
I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!
1 comment
Petal and PupPetal & Pup
Hi Mik, thank you so much for your lovely feedback, we truly appreciate this. We are so happy to hear the Customer Experience team were able to create a stress free shopping experience for you, as we ... Read more
wish this upon all of our customers. Have a lovely week, love the P&P team xxSimilar opinion? Write a review on ProductReview.com.au!
AnthonySydney, NSW
Bad experience all round
Clothing is all random sizes & you can’t get a refund, only store credit.
I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.
I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.
Won’t be using again.
1 comment
Petal and PupPetal & Pup
Hi Anthony, thank you so much for taking the time to provide feedback on your experience with us. We completely understand it can often be tricky to find your perfect fit, which is why we list the fla... Read more
t measurements in the product description, as these are specific to the garment. Our Customer Experience team would also be more than happy to guide you through your shopping process and offer any advice on style fit/ sizing. Should you wish to reach out to contactus@petalandpup.com.au we would love to create a streamlined and convenient experience for you and find a tailor made solution that works best for you! With Love, P+P xxSimilar opinion? Write a review on ProductReview.com.au!
India StellaSouth East Queensland, QLD
Incredible clothes and amazing customer service
Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style
1 comment
Petal and PupPetal & Pup
Hi India! Thanks so much for leaving your review! We are so happy to hear that you love the clothing as much as we do. We hope you have a lovely day, you have certainly made ours! Love the team at P+P xx
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LauraSydney, NSW
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!
1 comment
Petal and PupPetal & Pup
Hi Laura! Thank you so much for taking the time to share your experience and feedback. It's great to hear that Bella was able to provide assurance and a positive lasting impression. We live for customers just like you! All the best, P&P
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Aislinn F.South East Queensland, QLD
Could not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)
1 comment
Petal and PupPetal & Pup
Hi Aislinn, thank you so much for leaving your lovely feedback! Our Customer Experience team is always aiming to please - your satisfaction is our utmost priority so i'm so glad to hear you were happy... Read more
with the service you received! Thanks again Aislinn, we look forward to serving you again in the future :) Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Olivia22Sydney, NSW
Customer Service 10/10!
I have contacted the team at Petal and Pup a few times regarding queries and they have been lovely each time. My most recent contact was a little different as it was regarding bridesmaids dresses, so I was being picky and asking for some requests a bit out of the ordinary. Fiona was an absolutely SUPERSTAR! she was so kind, caring and accommodating, getting back to my questions so quickly and with such beautiful responses. I felt so lucky to have such a wonderful interaction and so appreciate the beautiful words and well wishes I received.
1 comment
Petal and PupPetal & Pup
Hi Olivia, thanks so much for your wonderful review! I'm so happy to hear every interaction you had with our Customer Experience team was a positive one - we love working with our customers to come to... Read more
tailor made resolutions with you. I'll be sure to pass your compliments to Fiona! Thanks again Olivia, we are truly so appreciative of your support :) Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
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Great Service , prompt response
Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%
1 comment
Petal and PupPetal & Pup
Hi Kris, thank you so much for this amazing feedback! I'm so happy to hear you enjoyed the speedy delivery and prompt response from our Customer Experience team :) We can't wait to see you shopping wi... Read more
th us again in the future! Love the team at P&P xxSimilar opinion? Write a review on ProductReview.com.au!
PirroSouth East Queensland, QLD
- 2 reviews
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.
1 comment
Petal and PupPetal & Pup
Hi Pirro, thank you for taking the time to leave your feedback, it's greatly appreciated. Please kindly keep in mind, to help you find the most perfect size in our garments we have hand measured each ... Read more
item and listed these measurements in the product description box. Our Customer Experience is always eager to help if you need any advice on style fits/sizes! We are also working on streamlining our AU returns process even further to ensure all of our customers have the best shopping experience possible, so please stay tuned! Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
Alex S.Greater Melbourne (Inner), VIC
Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...Read more
r and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke1 comment
Petal and PupPetal & Pup
Hi Alex, thank you for taking the time to leave your feedback. I’m so disappointed to hear the pieces you received weren’t as hoped and you didn’t like the look and feel of your clothing. It’s never o... Read more
ur intention to falsely represent any of our products so we sincerely apologise for any misunderstanding. Have you tried reaching our to our Customer Experience team? They would love to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au. Best, P&P. xxSimilar opinion? Write a review on ProductReview.com.au!
Awesome customer service
Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!
1 comment
Petal and PupPetal & Pup
Hi Kahurangi, thank you so much for taking the time to leave your feedback - we're truly so appreciative! Our Customer Experience team is always aiming to please and we're even more delighted that you love all your new pieces! Love the team at P&P xx
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NessSydney, NSW
- 2 reviews
Customer experience
I had skipped over some important information for my first time purchase with P&P. However the lovely Bella was keen to assist & responded within 24hrs. Refunded the discount that I was entitled to with no questions asked. Smooth sailing customer experience & Bella is a delight to deal with. Thankyou!
1 comment
Petal and PupPetal & Pup
Hey Ness, thank you so much for taking the time to leave your wonderful feedback! Your satisfaction is our number one priority so our Customer Experience team is always happy to work with you to provi... Read more
de a tailor made solution! Thanks again Ness - we truly can't wait to serve you in the future! Love the team at P+P xxSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hi Anastasia, thank you for your lovely review. We are so happy to hear you have been able to find some garments on our website. We are always aiming to provide only the best for all of our wonderful ... Read more
customers and to hear we have achieved this is great feedback. We hope to be serving you again soon, enjoy your weekend. With love, P&P xx