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Petal & Pup
4.2 from 567 reviews · View Statistics

Reviews

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Customer

CustomerPerth, WA

  • Verified

Airleigh Dress

published

Very poor quality dress, completely see-through. I paid $68.90 including shipping and the returns policy states I would need to pay a return fee. For the price I paid I expected good quality material. I won't be shopping with this brand again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Cath

CathSydney, NSW

I love my new dress (es)

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Anthony

AnthonySydney, NSW

Bad experience all round

published

Clothing is all random sizes & you can’t get a refund, only store credit.

I ordered a S and 8 in various pairs of pants and they are huge! I’m usually a 8-10 so a S shouldn’t be falling off me. I also accidentally ordered a size 6 in a top (my fault) which I couldn’t get over my head. Going by the pants size you would think a 6 would be a better size.

I spent quite a lot and now I have a store voucher from my refund which I won’t using. Pretty bad not offering refunds on an internet clothing brand. Sad I spent so much in my first order.

Won’t be using again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Fevsey

FevseyAustralian Capital Territory

  • 5 reviews
  • 1 like

Items are often not as good quality as pictured

published

I have bought many items from petal and pup. The items are usually poorer quality than I’d expect. The way the material and cut looks in the photos is often misleading. The clothes often turn out to be very thin and flimsy. Sizing also generally runs larger than standard. The prices are above average, which I don’t mind at the time of purchase because I think I am ordering something decent quality. But be careful what you choose to buy, because it can be a hit and miss.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Christina

ChristinaSydney, NSW

  • Verified

Sizing is China sizing, not western sizing

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Mixed

published

Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Jess

JessSydney, NSW

If you’re a normal size, shop somewhere else

published

Clothes are tiny. Made only for size 6 or extremely thin girls. Large is a size 10 at max, company should at least stock XL to try and accommodate normal size females.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Poor quality garbage

published

Poor quality clothing and sizing runs small. They are just reselling clothing brands. Clothing is super thin and see through. Feels like something you could find at Supre but with a $$$ price tag. None of the clothing I bought was wearable and will be basically going into the garbage. They do not offer refunds and return shipping is at your expense.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Malibu dress

published

Love, love, love my Malibu dress. Fits perfectly and looks very nice. It was very fast delivery and a perfect summer dress and at Christmas time. Easy shopping with Petal and Pup. Debbie Priest

Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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PHS

PHS

  • 2 reviews

So soft.

published

I love my Jemima knits, so much that I have bought several different colours. They are so soft. Being oversize they are larger around the neck/shoulders than usual so I had to go down to an S/M from an M/L, but they are gorgeous jumpers

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup

Hey there, thanks so much for leaving your review! We are so happy to hear that you love the Jemima Knits as much as we do. We are so happy to hear that has landed well with you. We truly can't wait to serve you in the future! Love the team at P+P xx

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KGreen

KGreenDarling Downs, QLD

Missing item dilemma fixed straight away

published

Petal and Pup have amazing customer service. I absolutely love their clothes however it is their customer service that made me want to write a review. I ordered a few items of clothing and within 2 days all but 1 item arrived. Which is amazing in this pandemic time! I emailed them asking about the missing item and they got right back to me quickly and professionally. You can tell they truly value their customers. They sent out the missing item straight away and handled everything so effortlessly. Will definitely be shopping with these guys again. Very happy customer

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Paula

PaulaNorth Queensland, QLD

So pretty

published

The Largo dress in pink is such a pretty dress. Very versatile, can be worn with or without self tie. Very comfortable to wear and the sleeves are the perfect length

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Peai Lee

Peai LeeSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Fastest delivery ever!

published

So lucky that Petal & Pup are based here in Brisbane. Ordered my dress at 7.30pm last night and got it today at 2.25pm( the next day.) Never had anything ( clothing ) delivered so fast before!! Super impressed!! Just ordered another dress, hope to get it tomorrow! Can't wait! Petal & Pup, my new favourite store!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
7 comments
Petal & Pup
Petal and PupPetal & Pup
Peai Lee
Peai Lee
Petal & Pup
Petal and PupPetal & Pup
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Terrible quality for the price and no ability to be refunded

published

For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Siobhan

SiobhanGold coast

  • 2 reviews

Best get a bigger size

published

Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label

Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Erika

ErikaSydney, NSW

Worst quality of clothes - you are purchasing wholesale rubbish

published

Service was quick, but the sizing is extremely small. The quality is also rubbish for the price they are marketing. You are purchasing cheap quality clothing brands that is being resold for fast fashion.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Disappointing

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Elyza

ElyzaSydney, NSW

Pretty poor quality

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Poor quality and over priced

published

My order of dresses was extremely disappointing. Very poor quality , look cheap, over priced and look awful on. Wish I had of read the reviews here first before purchasing as I dont wish to spend a credit note on any of their dresses or clothes again. Hope I get a refund . Some of the brands I have seen in cheap clothing shops for less than half the price ! Will not be recommending at all!

Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Mari Luik

Mari Luik

  • 2 reviews
  • 2 likes

Poor quality and bad fit

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Petal & Pup
Petal and PupPetal & Pup
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Questions & Answers

Radvilė A.

Radvilė A.asked

Hi,
How is the shipping to europian countries? Is it safe to order dress from Australia to Lithuania?

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello, thank you for taking the time to get in touch with us! Regrettably we do not currently offer shipping to Lithuania. We are working towards expanding our ship-to locations in the future so please feel free to check back with us in the future. best, the team at P&P

Eva K

Eva Kasked

Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!

Maia B

Maia Basked

I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!

1 answer
Petal & Pup
Petal and PupPetal & Pup

Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeFormal / Cocktail, General / Everyday, Office / Businesswear and Swimwear

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