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Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Petal & Pup
ChristinaSydney, NSW
- Verified customer
Sizing is China sizing, not western sizing
I’m a western (Australian) size 10-12 (which isn’t large) but in this “brands” clothes I am a 16, their largest size (which in the western world is pretty big). These clothes are made for the market they are made in...China. There’s no room for boobs or butts. Straight up and down skinny women.
Clothing is not high quality. It’s cheap fabric and cheaply made. One wash and you’ve lost the shape of the garment and the fabric looks totally different.
$75 ish for a dress is cheap. But it’s expensive if you can only wear it once because of the wa...
Read moreshing issue, or if you have to return it for credit only. I did write my review on their Instagram but they deleted it when someone else agreed with me. Their Facebook offers no way to review or post.1 comment
Mixed
Can’t really give much of a rating for petal and pup. I’ve spent more returning items and selling myself another that was just poor quality. The sizing is very inconsistent and paying to return an item and store credit rather than refunds in 2020 is a bit ridiculous. The customer service is really good though and the people are helpful.
1 comment
Petal and PupPetal & Pup
Hello Sophie, thanks so much for leaving your review. I am sorry to hear you've had so much trouble finding the right fit. If you write to our lovely customer experience team at: contactus@petalandpup...
Read more.com.au I am sure we can find a tailor made solution for you! with love, the team at P+P! xxPoor quality garbage
Poor quality clothing and sizing runs small. They are just reselling clothing brands. Clothing is super thin and see through. Feels like something you could find at Supre but with a $$$ price tag. None of the clothing I bought was wearable and will be basically going into the garbage. They do not offer refunds and return shipping is at your expense.
1 comment
Petal and PupPetal & Pup
Hi there, thanks for leaving your review. We are sorry to see that you didn't like the look and feel of your clothing. I would love the opportunity to be able to assist you with your purchase, as I co...
Read moreuldn't find any email correspondence attempts with your name. I am sure our lovely Customer Experience team will be able to find some tailor made solutions for you. Feel free to email contactus@petalandpup.com.au.Find out how Petal & Pup compares to other Clothing Shops & Brands
Know better, choose better.
Terrible quality for the price and no ability to be refunded
For the top end online pricing, the quality of these clothes are pretty ordinary.
They are made by brands that are sold in market style shops for a fraction of the price. I have just found the same dress that is $79.95 with P&P for $13.95 with Shein and it is the same label, same terrible quality material.
I have had to return products 3 times due to the sizing and terrible quality and was given a voucher each time but really, it would appear that I actually wanted a refund but it isn't an option. I now have 2 dresses that I will never wear that set me back about $150 in total.
It's a shame that you can't see the label before you buy from P&P.
1 comment
Petal and PupPetal & Pup
Hi Anita, thanks so much for letting us know about your experience with the clothing. We are sorry to hear that you didn't like the look and the feel of the clothing. If you write to our lovely custom...
Read moreer care team at: contactus@petalandpup.com I am sure we can find a tailor made solution for you!SiobhanGold coast
- 2 reviews
Best get a bigger size
Loved the variety of clothing pieces, the material, the colours, the brand, the website, customer service but when washed they shrunk a size or two, important to read every label
1 comment
Petal and PupPetal & Pup
Hey Siobhan, it is so lovely to hear that you loved the variety, quality and customer service! We are always aiming to please, but we are sorry to hear of your washing mishap, as an extra precaution w...
Read moree always like to cold hand wash fashion based items. Feel free to contact our lovely Customer Service team should you want any further assistance with your purchase, love the team at P+P x- Verified customer
Disappointing
I bought a dress for a wedding I really loved online, but waited until it even came back in stock. When I got it, the sizing was way off and left me scrambling to find a new dress in less than a weeks time. I was further disappointed to learn of the return policy, and there was no real notice that the policy differs from other clothing lines. Hoping to find a silver lining, but right now I am definitely frustrated. -Megan Gallagher
1 comment
Petal and PupPetal & Pup
Hi Megan,
Thank you for your review! We are so disappointed to hear your experience with us!...
Read more However we would love to turn things around you! Please email our customer care team at contactus@petalandpup.com.au. One of our team members will be able to rectify things for you as soon as possible! Thanks so much - we hope to hear from you soon. The P&P team xxAndriana
- 2 reviews
- Verified customer
They don’t offer refunds or free shipping
The products are cheaply made and generally run small. They don’t offer refunds, nor do they have free shipping. I will not be purchasing from the site again because the last time I bought something I returned it 3 times which meant I spent the same amount of money on the final dress as I did in shipping fees.
1 comment
Petal and PupPetal & Pup
Hi Andrianna,
Thank you for providing your feedback! We are so sorry to hear that your shopping experience with us has not been absolutely perfect!...
Read more Upon looking into our inbox, we unfortunately cannot find any previous correspondence from your email address - please kindly note that our customer care team are always readily available to resolve any issues for you! We would absolutely love to turn your experience around. Once again, we apologise for your less than satisfactory shopping experience and we hope to make things right for you in future! Have an amazing day - the P&P team xxReview collected in partnership with Petal & Pup
Questions & Answers
Eva Kasked
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
1 answer
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: contactus@petalandpup.com.au. They would be eager to assist!
Maia Basked
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
1 answer
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
hira noonasked
Hi,
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
1 answer
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at contactus@petalandpup.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
Details
Category | Online Shops and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $100.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Clothing Type | Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear |
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Petal and PupPetal & Pup
Hello Christina, So sorry to hear your experience wasn’t perfect. We do stock sizes from xxs to xxl but sometimes it's about finding the right cut for one's figure. Quality is of the highest importanc...
Read moree and we never want to leave our customers unhappy. I cannot locate any previous correspondence or order details from the information provided. Could you please send us an email to contactus@petalandpup.com.au, our Customer Experience team would be delighted to assist and find a tailor made solution that works for you. best, P&P