Between August 21st, 2019 until September 27th, 2019, Petal & Pup is offering a monthly draw to win 10 $200 vouchers. The winners will be randomly drawn at the end of this period. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Beautiful dresses and excellent customer service
Ordered a couple of dresses from Petal and Pup which arrived quickly, I absolutely loved them and had so many compliments. Very good quality and perfect fit. One dress became out of stock before arrival but Sophie provided excellent customer care and refunded my money straight away. I will absolutely be buying from P&P again, very impressed with the clothes and the customer service!
The reviewer stated that an incentive was offered for this review
Outstanding Service & Products
Wonderful first experience with Petal & Pup! Will definitely purchase from them again, the products are gorgeous & customer service was 10/10
The best customer service I have experienced.
Not only are their items shipped super quickly, their customer service is amazing. So generous with their time and are super easy to deal with. By far best customer service I have experienced.
My favourite brand
I have been a long time customer with Petal & Pup, the first dress I purchased was back in 2017 and have been in love ever since. I have never had an issue with sizing, quality and shipping. My style has changed over the years and they still manage to release beautiful/elegant clothing that I can’t refuse.
Best customer service!
Would highly recommend petal and pup! I have always had a positive shopping experience with them. The customer service team is amazing and will do everything they can to help. I once had a request about the colour of the champagne dress for my bridesmaids and the lady I was speaking with went out and took a picture for me in natural light! So they genuinely care about their customers. The only thing I would say is it would be great if they did free returns and refunds if the item is in good condition, but can’t fault the service!
Love Petal & Pup!
Have purchased 5 dresses now from Petal & Pup and they have all been true to size and accurately described. Have loved every purchase! Super speedy delivery and fantastic customer service, definitely recommend! :)
The first time I ordered I had an issue with a dress that the fabric was different than advertised. They refunded me due to the issue and the service was so good I decided I would purchase again. Since then I have bought numerous dresses, if you order at the right time they deliver the same day. So if you know your size and style, it’s so much easier than getting in the car and going to a store. The service is incredible. Prices and quality are great. Can’t fault at all. I’m a happy customer :)
It pays to ask !
I saw a lady at the Gold Coast airport wearing a great dress and asked her where she bought it ! She referred me to petal and pup. That was a week ago. In that week I’ve made two purchases I love. The next day shipping in the best as are the affordable clothes! Thanks so much !!
Amazing Products And Great And Warm Customer Service
Hi Petal n Pup gals✨
I just wanted to say 100x thank yous for your great customer service. I am really grateful I landed on Petal n Pup and will keep being one of your loyal customers. Thank you Fiona, Sophie and Meagan for your lovely and sweet assistance. All the best for petal n pup✨
Beautiful, quality clothes and exceptional customer service!
I have ordered twice through Petal and Pup and could not be more happy with the quality of the items or the timeframe in which I received them. I spoke to customer service on one of the occasions due to confusion with the application of online codes and it was resolved promptly and with complete ease!
I will definitely recommend Petal and Pup to my friends!
Incredible clothes and amazing customer service
Will always go above and beyond for their customers
I will always purchase from here
The clothes are also amazing quality and style
Amazing Customer Service!
I placed an order for a few items on a Sunday night for an event I had that coming Friday I started to worry mid week when they hadn’t arrived so reached out to the customer care team, not only were they super helpful and friendly but they even offered to sort out an alternative if my order did not arrive on time, luckily it did and when I reached out to the team again regarding returning some of my items they were so accommodating and made my experience that much better! Definitely the best customer service I have experienced on an online platform! I spoke with Bella and she was amazing so lovely!
Could not fault this store
The service I have received from this store is second to none. With all of the experiences I’ve had with petal & pup, they have far exceeded my expectations. The customer service from all of the staff is exceptional - especially Kate and Bella, and they are so prompt with responding and resolving any issues. The quality of their clothing and accuracy to how it looks online is amazing too! I would definitely recommend this store to anyone :)
Great Service , prompt response
Having purchased a few items, and had to return one I have found them to be excellant in handling everything, lost the credit note advice, sent an email and received a reply in 24 hours.
Ordered on a Sunday afternoon & received the items Monday afternoon.
Would recommend them 100%
Should offer free returns or refunds being an online only store
I think if this store offered free return shipping or refunds they would get more sales. I know Atleast 5 people who refuse to shop here because of the out of pocket cost for returns. When you don’t have the ability to try something on in store you potentially could be out of pocket several times for return postage. I don’t believe that’s fair. Other companies like The iconic and ASOS are far more buyer friendly due to their return options. You can’t even drop items to their warehouse. I think petal and pup need to look into this issue to make shopping with them more desirable.
Items are not pictured AT ALL. Sizing is a bit off and material feels so cheap. Highly unlikely to buy again
I purchased a few things from the website thinking they looked amazing online. Got my mom a few things too.
Both blouses I purchased were so far from the product photos. The wear and fit of it was just so off (which can be understandable because of different body types) but the material of both was just ugh. Like a $1 ikea tea towel dyed in black honestly.
Other than the top, the quality of one of the dresses I purchased was just plain cheap. I feel like every zip-up was one zip-up closer to its seams ripping. It fits perfectly but the zippe...r and material was just poor in quality that I have to keep tugging a few times just for it to close. Final nail on the coffin: I’d return it but I have to shoulder the return fee Just for them to give you store credits (NO REFUNDS!!!!) what a joke
Awesome customer service
Service was amazing very efficient and lovely customer service! I defidently recommend. Items fit perfectly and look amazing on as well. Really wished they arrived on time but that was out of everyone’s control!
Amazing clothes and amazing customer service!
Their clothes are always beautiful and great quality but not only that their customer service is super responsive and really understanding and caring. I couldn’t rate them more and I won’t be shopping though anyone else from now on!
Beautiful clothes, great customer service
Beautiful classy clothes. Arrived the next day. Loved my first dress so much ordered it again in a different colour. Lovely staff that get back to you with-in a day as I had a question about exchanging size. Good quality but don’t throw in with your everyday washing. Look after them and wash on delicate with the same colours
Questions & Answers
Hi, I was just wondering in Patal and Pup is true to size?? I just purchased a colourful pair of pants and would be disappointed if they were too small.
Petal and PupPetal & Pup
Hey Eva, thanks so much for reaching out! Generally speaking, most garments run true to size however please keep in mind we always recommend checking each garment's individual flat lay measurements which are listed in their product description box. This is because we stock styles from a variety of suppliers so sizes may not be exact to the size guide. If you need any help picking the most perfect size, please feel free to send through your measurements and style name to our Customer Experience team on: firstname.lastname@example.org. They would be eager to assist!
I ordered a dress on Sunday and it is now Friday and I have no received a dispatch email. I live in Australia so I thought it would have been sent by now? Is this normal? I have emails petal and pup about my issue as well!
Petal and PupPetal & Pup
Hello Maia, thank you for taking the time to get in touch with us. It is definitely not usual for an order to take that long to dispatch. I am sorry you experienced this, it is not at all what we aim to deliver. I see you have been in touch with our team via email and they have replied. If you find you need further assistance please do not hesitate to get in touch with us again. Many thanks, P&P
I am 5'11 and concerned about the sizing guidelines and if the clothes would fit and suit me well. I have looked at the measurements, but if it does not fit properly due to my height, am I able to return?
Petal and PupPetal & Pup
Hey Hira! Yes you are absolutely allowed to return any items that you deem unsuitable. We like to place all of the flat lay measurements next to each garment, so you can compare those measurements to your own dimensions to get a good idea on the size recommendations. If you want help with a specific item feel free to email us at email@example.com and one of our Customer Care team can assist you further. Otherwise we also have our returns policy on our website here: https://petalandpup.com.au/pages/returns which gives you step by step guide on how to return your garments to us! I hope this helps xx
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday, Office / Businesswear and Swimwear|
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